17 years helping Australian businesses
choose better software
Salesforce for Retail
What Is Salesforce for Retail?
Connect physical and digital shopping for a seamless customer experience with Salesforce for mass merchants and department stores. Unify your customer journey with commerce that’s agile, scalable, and trusted. Empower store associates with digital tools and data to engage shoppers from check-in to checkout.
Who Uses Salesforce for Retail?
150,000+ companies who build deeper connections to their customers, consumers, and employees with Salesforce
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Reviews of Salesforce for Retail
Sales for Profit go for Salesforce Retail CRM
Pros:
Selling support tools, analysis and report feedback tools with live feedback or current activities of the company
Cons:
Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM
How Salesforce retail CRM is better than its competitors
Comments: Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.
Pros:
Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.
Cons:
Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.
Alternatives Considered:
Engage customers and earn loyalty
Pros:
You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.
Cons:
The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.
Salesforce and it's benefits
Comments: My overall experience is superb as it is easy to use and beginner friendly
Pros:
Dashboards, Display Ad management and recommendations
Cons:
Email marketing as I have not explored it much
Essential tool in your Tech Stack
Comments: Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.
Pros:
What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.
Cons:
I understand that this tool can be expensive. It is probably not the best for smaller organizations.
The best CRM that i have ever used
Comments: It was a good experience overall
Pros:
1. Detailed reporting. 2. They have test environment to test the cases & scenarios 3. UI/UX. 4. Lots of plugins
Cons:
1. The price is very expensive. 2. Support from Salesforce is not that great. 3. The Sales team don't negotiate during purchasing
Incredible CRM to use
Comments: Great Experience
Pros:
1. Ease of use 2. Detailed implementation 3. Task management 4. Work flow management
Cons:
1. Too costly for licence 2. Implementation is slow
The Best CRM out there
Comments: SF is the best CRM that i ever used. It's just amazing. Only Pricing is its downside.
Pros:
1. Integrations. 2. UI/UX. 3. Plugins availability
Cons:
1. Price is very high. 2. Support could have been better 3. Implementation is too long
Salesforce : Manage your customers with ease
Comments: My overall experience is pretty good and it enables me to manage my customer and their data so that I can personalize their journey with us and help getting more revenue and provide best value to our clients.
Pros:
All the information around individual accounts and customers that help in doing business everyday
Cons:
As the software is pretty heavy in itself, it takes a couple of seconds sometime to load and show us the results that we are looking for.
Best for Cx interaction
Pros:
It’s allows me to document customer interaction easily
Cons:
It could be difficult to understand at first use
Salesforce is a user friendly and easy to navigate.
Comments: Like I said it is easy to use, accessible, user friendly , easy to navigate, extremely helpful and I love the interface.
Pros:
The interface is user friendly. It is easily accessible to view dashboard, leads, reports, etc. I love the interface it is really helpful and easy to use.
Cons:
The interface is kind of outdated and it needs to refresh so that navigating the platform will be easier and faster.
