--- description: Learn more about Zendesk Suite price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.com.au/software/164283/zendesk Page: 1 / 164\ Next: [Next page](https://www.capterra.com.au/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4079 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4079 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Activity Tracking - Asset Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Forms - Customizable Templates - Feedback Management - For Insurance Industry - Health Score - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-time Consumer-facing Chat - Recording - Release Management - SMS Messaging - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 60 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1780 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3415 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18781 reviews) 4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1721 reviews) 5. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Efficient and User-Friendly Customer Support Platform" — 5.0/5 > **Sonu** | *3 May 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Zendesk Suite is very user-friendly and easy to set up. I liked how it centralises all customer interactions (email, chat, and tickets) in one place, which improves efficiency. The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance. > > **Cons**: Pricing can be quite high, especially as you scale or need advanced features. Some customisations and reporting setups are a bit complex and require time to learn. Also, occasional delays in customer support response can be frustrating. > > Overall, my experience with Zendesk Suite has been positive. It’s a reliable and scalable platform that simplifies customer support and improves team productivity. While there are some limitations in pricing and advanced configurations, the benefits in usability, automation, and performance tracking make it a strong choice for customer service management. ----- ### "Professional helpdesk" — 5.0/5 > **Andrew** | *3 April 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It really helps unify customer support by managing all external support sites and creating tickets for quick assistance > > **Cons**: It's a beauty to use with no issues found yet ----- ### "Useful customer ticket management software but pricey for advanced tiers\!" — 4.0/5 > **Sunil** | *20 December 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The awesome feature is the centralized ticketing making it so much easier for managing customer tickets. > > **Cons**: As you move up the advanced tiers, so does the price...can be quite hefty\! > > Overall, due to the scalable nature, ability to work with third-party tools, and improving the customer interactions, a good software that can be useful. ----- ### "Impressed\!\!\!" — 4.0/5 > **Wanita** | *9 September 2024* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: How you can intergrate all your other apps > > **Cons**: Theres nothing i can say that i dont like about it > > Im quite impressed and addicted to this app. ----- ### "Great for customer care" — 5.0/5 > **Paige** | *20 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to chat with customers live as they’re on the website. This has led to greater number of conversions. > > **Cons**: If you’re not live on the other end, ready to take the messages, it leads to a delay in getting back to customers. > > I really like how simple Zendesk is to use and that it quickly connects you to customers no matter where they are in the world - as long as they’re on your website\! I’ve found it enables customers to get answers to their questions more quickly which results in greater conversations. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.com.au/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data