--- description: Learn more about Zoho CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.com.au/software/155928/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.capterra.com.au/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6964 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6964 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Appointment Management - Automated Routing - Business Process Automation - CRM - Calendar Management - Campaign Management - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Content Library - Customer Activity Tracking - Customer Database - Customer Experience Management - Customer History - Document Management - Donor Management - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Landing Pages/Web Forms - Lead Generation - Live Chat - Loyalty Program - Marketing Automation - Multi-Channel Data Collection - Onboarding - Predictive Analytics - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Search/Filter - Social Promotion - Survey/Poll Management - Surveys & Feedback - Task Management - Visual Analytics - Workflow Configuration ... and 70 more features ## Integrations (69 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.com.au/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.com.au/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.com.au/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "A great choice for small business" — 4.0/5 > **Verified Reviewer** | *4 March 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team. a great choice for a small - medium organization. > > **Cons**: Heavy customization or integration with other Zoho/third party applications can be difficult and time consuming to implement , making complex workflows difficult to recreate for initial config. There is a lack of AI features compared to other options like Salesforce or Hubspot. > > Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity. ----- ### "Zoho CRM review" — 5.0/5 > **Beatriz** | *22 September 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Zoho CRM keeps everything organised in one place, from leads to deals, making it easy to track progress and stay on top of clients. > > **Cons**: Zoho CRM is great overall, but switching between menus can be slow at times, which makes the experience less smooth than it should be. > > Overall, I’m satisfied with Zoho CRM. It keeps my work organised, helps me manage clients effectively, and meets my daily business needs. ----- ### "Experience in Zoho CRM" — 5.0/5 > **Jake** | *11 August 2025* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM offers all the comprehensive features and ease of use. It's easy to create leads in the system, one can monitor all kinds of details and track them. > > **Cons**: It has high learning curve during setup, and customization is one of the most common complaints. There are quick support teams, but better not to call them. > > Zoho CRM gives you the basics to start and as you grow as a company. The support team always was helpful and quick to respond. ----- ### "Flexible and Powerful CRM with Room for Smoother Usability" — 3.0/5 > **Orla** | *31 October 2024* | Telecommunications | Recommendation rating: 4.0/10 > > **Pros**: It's easy to customize and quite affordable. Their integrations are quite good also > > **Cons**: Their customer support isn't always great and is limited and takes some time to learn > > Zoho CRM offers a comprehensive and flexible platform with powerful customization options. However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience. ----- ### "Best CRM on the market" — 5.0/5 > **Vanessa** | *19 November 2024* | Public Relations & Communications | Recommendation rating: 10.0/10 > > **Pros**: Zoho CRM is one the easiest and best software I have used. Highly recommended\! > > **Cons**: Cost. For a small business / charity the monthly fee is a expensive. ----- Page: 1 / 280\ Next: [Next page](https://www.capterra.com.au/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data