Fleetio Reviews

Fleetio is Advanced, Easy to Navigate and Extremely Useful for Our Fleet!

Comments: I just listed them on the other page about pros and cons. Thanks

Pros:

Drivers input of issues transform to work orders so easily. We used to wait for the paper inspection to come in to schedule work to be done. By the time you received the inspection sheet that problem has been needing repair for over a week. Now that the truck operators input the issues directly to the system our shop sees the issue that day and schedules the work for that weekend. Efficiency is way better now that we have been running the Fleetio Software. Your Dashboard is an extremely useful landing page that will give you all the important information you need in an instant. I really like seeing what our monthly spend has been over time and whether we are trending up on spend or hopefully down. The integration with Geotab has made odometer updates a breeze and the DTC Alerts is great. I could go on and on about how great they are but to some it up, Fleetio is a company that gets it, they understand what companies need out of a fleet management software.

Cons:

Few minor issues with Purchase Orders like the ability to create a PO from a work order, but they continually add helpful features! They currently do not fully integrate with our fueling network which is CFN but the Flyers Energy side of things. Hopefully that will be coming soon as well. I feel like some of the reporting could be slightly better. From a management standpoint i would like to be able to filter total operating cost to specific service categories.

Great Product

Comments: We are capturing data the company never really could explain. Costs and trends are much more visible.

Pros:

Product was ready to run from day 1. Gives us valuable resources in a simple package

Cons:

Collected data like email addresses are difficult to edit. Mileage entries can be hard to re-align.

Shop Around and Compare

Pros:

Vehicle management, inspections, maintenance reminders

Cons:

Renewal reminders, parts & inventory, editing, support

Fleetio makes managing large fleets simple

Comments: Overall, the user-friendly interface of Fleetio and excellent customer support, especially during the onboarding, implementation, and training processes has created an extremely positive experience. Would definitely recommend Fleetio for all fleet management needs.

Pros:

The vehicle information module and maintenance tracking are the most important features for our organization, and Fleetio makes both processes easy, streamlined, and effective. This is especially important for our organization as we are spread across multiple office locations in various states, which makes managing our fleet a challenge. Fleetio has made it far more organized and easy for all our operators.

Cons:

Although a great deal of Fleetio's settings are customizable, there are some features that would be more convenient if they had a customizable option. For example, there we have to pay HVUT on a few of our larger trucks, and Fleetio does not have an option to create a custom vehicle renewal reminder for this. Furthermore, Fleetio does not currently have a way to track vehicle depreciation, which would be helpful for our financial processes, especially as a nonprofit subject to an annual audit process. However, the main features of Fleetio cover all our critical needs and therefore these are minor issues.

If you have a fleet, you need Fleetio!

Comments: Everything has been awesome since the get-go when we came on board back in 2013. Fleetio's platform has evolved quite a bit over time, and I don't reap all of the benefits entirely, but my experience with the platform and their team has exceeded my expectations time and time again.

Pros:

Realistically I love everything that Fleetio has to offer. What I love most about it is the inspection form workflow. This option has streamlined our pre/post trip inspections within our Company, and has created a "workflow" process from when the problem was initially found, to when it was repaired; you can even reject the repair if it wasn't done properly, and/or if the problem comes back! Also, the Fleetio Parts app has allowed us to streamline our online inventory, and tie parts into work orders so we can track what trucks use which parts.

Cons:

The fuel card integration has never worked for me. Honestly it is probably an operator error on my end, but i would say that was my only bad experience trying to get that to link up to Fleetcor.

EXCEEDING EXPECTATIONS

Comments: Implementation and day to day operations are outstanding. We are still proofing financial data but are excited at what we will have at our fingertips moving forward. It is hard to put an ROI for implementing something like Fleetio. However, my back office is spending far less time pushing fleet-related paperwork. we have cradle to grave service records, we are getting vehicles back on the road after accidents fast because all of the documents are housed in one location. And our ability to track and forecasts expenses is like nothing we have had before.

Pros:

The Fleetio Platform has dozens of prepopulating data fields for items we never thought to track yet also allows us to set custom data points in just a few clicks. Most platforms require outside support to make changes.

Cons:

Nothing comes to mind. Any delays in implementation could be attributed to self-imposed scope shifts. We continue to refine the workflows as we encounter new challenges.

Almost there

Pros:

We like the customization of the DVIR features. Being able to create our own inspections has been great!

Cons:

The reporting features could be improved. There's a lot of information in Fleetio. Getting it into a report that fits our needs is a little cumbersome BUT the customer service is fantastic! The Fleetio team has been working with us to try and improve the reporting capabilities.

New User to Fleetio

Comments: Although we haven't been using Fleetio long enough to prove the value of the program we believe that our down time will be reduced and issues that do come up with our vehicles will be taken care of faster than our previous system allowed. So far, Fleetio has exceeded our requirements. The help sections and the help staff are quite good. The response time to my questions is very rapid.

Pros:

We have been using Fleetio for about a month. So far Fleetio has exceeded our requirements. The dash board is laid out in a easy to read and understand manner. Setting up our vehicles and contact list was straightforward. The ability to import data was quite beneficial. One option that I especially liked was being able to enter a VIN and having the software look up vehicle specs.

Cons:

As with any new software experience there is a learning curve. The amount of data that Fleetio can produce can seem daunting, BUT the help section makes this task much easier.

Greatest platform to manage all the assets in a mobile application

Comments: The maintenance and tracking is a great helpful tool. It is a user friendly tool for the given price

Pros:

This platform is very easy to understand and has a great ease of use. The management of fuel can be done, the asset library customisation tracking and the management of employee maintenance everything in a single platform helps in a major role.

Cons:

As it when the load exceeds the platform freezes and crashes sometimes. The platform crashes suddenly without any pop-up message

Fleet Management Shouldn't Be Hard

Comments: It has been amazing. The software is really easy to use, and the support staff is quick to help when you get stuck.

Pros:

And Fleetio makes it easy! The setup for our 13 vehicle fleet was very easy and straight forward. Once everything is online and assigned, it works as it should. I created custom SOP's for my team to use the software the way that we see fit, and everyone has had a great time adapting to it's use.

Cons:

GPS Integration via Teletrac Navman (and all other GPS integrations that transmit vehicle mileage) could use some additional options for clients. The GPS Pucks in my car base mileage off of GPS location/travel, not from the car directly, so while my team would do a vehicle inspection and note the mileage, if there was a difference between the GPS data and my teams inputted mileage, it wouldn't allow them to.

Fleetio is amazing!!!

Pros:

Fleetio is better than we even expected. Their onboarding team is amazing, very thorough and unlike any other onboard experience I've ever had. Our initial meetings with the sales team were informative and helpful in a way you didn't feel they were pushing the software but really felt like their platform would be helpful for our company. The onboarding schedule is incredibly helpful is taking it step by step so it doesn't feel overwhelming and sets you up for success to get the most out of the software. I highly highly recommend!!

Cons:

No cons, we've loved Fleetio, the software and their team from day one.

Excellent Value and Easy to Implement

Comments: Thrilled with the results, customer service, and cost of the product.

Pros:

Fleetio was easy to implement and bring operators on board to learn and use the system. The software itself is intuitive and flexible to use for our specific needs. Customer support is the best I have experienced. Quick responses from knowledgeable individuals, always.

Cons:

There are too many email notifications, although I do realize they can be controlled through settings.

I Love Fleetio!

Comments: I have found the product extremely user friendly and have been able to teach even the most unskilled technology users how to navigate and use the program with ease. Overall, integration was fairly seamless. Fleetio comes ready to use and customizable with instant results to see real-time changes, which is helpful during the implementation and learning phase. Since many users tend to be reluctant to change, the ease of use and demonstration of the app makes the transition easier for the new users. The training process with the Fleetio team was also beneficial for our success of the rollout. The customization options and interactions with the Fleetio team have also been big benefits of the product. The team is always helpful and open to feedback, and has even taken some of our suggestions and put them into action.

Pros:

The items adding most value to our team is the import/export templates available for all the data points and reminders, the ease of adding new inventory and users, the customizable inspection options for vehicles and equipment, the integration options for telematics, fuel, and numerous other APIs desired, and the shop directory (which allows us to do more than just search, but we can add new vendors and immediately report issues and get feedback). It's not just a maintenance app. We can add registration details and reminders, permits and DOT inspections. We continue to find uses for the Fleetio app we didn't even realize we had. It has been wonderful!

Cons:

Previously I would say that the automation between AI and Fleetio to clear out service reminders was not as efficient as I would hope, however with the new mapping feature I believe that will eliminate those problems going forward. Just proof that Fleetio is continuously making improvements to yield a better user experience. The thing I currently like the least would be the difference in interface between the app and the web version. I can see far more on the web than those using the app (because of my position I tend to use the web version more than the app) so sometimes it can make teaching a little more challenging if I haven't noticed the feature was missing in app yet, but it isn't a huge issue, just something I have to be aware of.

Review of the Fleetio program

Comments: My experience with using Fleetio has been very easy. I was using the program right from the first day. It helps me track so many things with regards to our Fleet of vehicles. I no longer have to have spreadsheets galore in order to track when my vehicles are due for a service - the system reminds me when its coming up. Any program is as good as the info you put into it, but the customization of Fleetio is easy to use. I entered all the reminders for each of my vehicles, assigning the number of kilometers between each service and the system reminds me when to get each one done. Both of the shops we use for servicing our units also use this program which allows the service techs to see what is required for each service and if there are any issues in the system that need to be fixed while the unit is in their care. The two shops also submit their invoices to us through Fleetio which saves time and money for all. Also each shop sees what the other is charging for a particular service, elevating the competition that some shops have. Its a win/win for all involved! I couldn't do my job as well as I do without Fleetio!

Pros:

The program is easy to use and easy to customize. It incorporates data all into one spot which makes it easy to track a history of service, repairs, damages and fuel usage. It also tracks how much money is spent on each vehicle in the fleet with regards to repairs, which helps to point out a unit that might have repeating issues.

Cons:

I don't have anything bad to say about this program - except it doesn't bring me coffee in the morning! :)

Fleetio for our Fleet.

Comments: They are so much a part of our team now. Every time we have a question they are right there quickly to help. We have had our own "person" assigned and she has been great at listening, looking for avenues to get us what we need, sometimes we don't know what we need and she helps us get there. Been an awesome experience.

Pros:

All the information is in the same place. I love that. No more jumping from place to place to get the information you need. The whole picture of the vehicle is right there. Transition from our custom made system to Fleetio was so easy. The technology now available thru Fleetio will bring us to a new level.

Cons:

There is only one item that was not available, but Fleetio is working to try and make that happen. They have communicated with me a lot and asked questions to try and work out a solution. The team work they are showing is amazing. They took my need, they asked questions, and they are researching possible avenues.

Star Companies, Inc on our experience with Fleetio

Comments: The overall experience has been very positive and I would recommend this software to others who are looking for a way to manage their vehicle fleet. Customer service is helpful and our questions are always answered effectively and in a timely manner. Thank you for making the management of our vehicles so easy!

Pros:

This software is easy to navigate and makes it easy to keep track of vehicles ensuring that all are tracked and maintained efficiently.

Cons:

There are other levels of the product we'd like to incorporate but everything we look at has a higher cost involved. The program does all we need it to do as we are set up, but we would most likely add a few more levels of service if it didn't cost more every time anything new is added.

Fleetio

Comments: We are able to keep control of our fuel purchases, as we reconcile with the fuel company on a daily basis. The communication with respect to issues with any truck is fantastic, as everyone including our technician can see any issue posted by a driver.

Pros:

The software keeps great records of inspections, fuel records, and inventory control.

Cons:

The areas of the software that we use work very well for us. There was some growing pains when we first got in to it, but it runs very well for us now.

Fleetio is a good product

Comments: 1. We have been using Fleetio for over a year now and the reminders component is our favorite. This internet based program sends emails to whoever needs to be reminded of driver and truck compliance issues. It saves our staff from having to review spreadsheets every week to verify expirations. And we can do it on the fly from anywhere, not just at the office.
2. The budgeting that we can do is great also. We can look at a glance and see how much a truck is costing us. Lemon? Hard driver? MPG? Service hog? You name it.
3. We group our labor to verify accountability and produce bonuses for payroll.
4. We labeled our departments like a truck. The shop is a truck, the facility is a truck, cash sales a truck, the cleaning staff a truck. Anything that has an expense. Now we can go see the cost for each dept. and create our budgets for any given time frame.
Fleetio has become a very important part of our operational support.

Pros:

Reminders

Cons:

Most of this is probably our lack of training so far, but you asked... lol 1. Service entries vs. work orders 2. Assignments and attaching equipment. A lot of running around to reassign or move a driver or swap a trailer etc... Data entry piles up. 3. Inventory is still a bit cumbersome.

Excellent Software

Comments: Very responsive.

Pros:

Easy to use, quick to implement and simple to navigate.

Cons:

Fuel card integration in Australia would be great

Fleetio is an important tool in the service industry

Comments: Saving time and money by automating vehicle tracking.

Pros:

Service reminders, the wealth of information tracked at a glance on the dashboard, cost tracking, equipment tracking.

Cons:

Vehicle watchers remain after vehicle is reassigned.

Great Option For a Small Fleet

Pros:

I had used Fleetio years ago when I owned/operated a contracting company with a few trucks on the road. It was great to be able to track and monitor their whereabouts. Fleetio also helped us schedule our day because we had a lot of destination points and being able to plot out a route saved us a ton of time/gas.

Cons:

Because I used Fleetio so long ago and there wasn't much competition in their space, it is hard to say there was anything "wrong" with the software. Since our use they have added a few additional features.

Scalability and ease of use!

Comments: Fleet Management power tools for the small company!

Pros:

I like that I can grow with this software or use just the basics for a small fleet or vehicle asset tracking. Reminders for services or scheduled maintenance is really easy to set up and the notifications sent to the driver or fleet manager are precise and descriptive. Repair history cost per mile, reports are all valuable to a small company without the support staff to record and monitor for this information. The mobile app is powerful and not removed down.

Cons:

Not much to complain about. The forecast service reminders can sometimes trigger premature service notifications.

Great Functionality - Easy to Work With Team

Comments: Overall, great product and great sales & service team. I would recommend to anyone trying to find an all-encompassing fleet management software.

Pros:

The Fleetio Team was very helpful when I wanted to use their product. My company is utilizing the platform for a very new concept, and the sales and service team at Fleetio listened to our product needs, and worked around our new start-up complications to ensure maximum effectiveness at launch.

Cons:

Product is a little pricey if you don't want to utilize all the features. It's a very nice, comprehensive fleet management software; however, my organization only uses about 20% of the features, but still have to pay for the items we do not need. I would like to see future pricing plans which offer solutions for our fleet size (500-600) but do only require payment on the features used.

innovative and forward thinking company

Comments: i have everything pertaining to my fleet in one place. the software keeps us on track for maintenance too.I find nothing wrong or lacking from the software as it is today. I always find it interesting when i log in (or get notified via email) and find a new feature or additional value added function.

Pros:

I like that we can put gas in our vehicles and update our fleet via a mobile app. I enjoy the service reminder functions and I get a lot of use from the software knowing that i can look at past invoices and see how many miles we were able to drive on a particular tire replacement

Simple Software Solution For Your Fleet

Pros:

We rely on all the automation Fleetio provides

Cons:

No cons to report. Fleetio does everything we need.