Whip Around

All in one Fleet management System

Pros:

Right from the start i found this software easy to use, easy to integrate and easy to maintain. It takes alot of the hassle out of Fleet management for the managers as well as the drivers. With the recent addition of the Maintenance section, we've been able to keep better track of upcoming services and certifications resulting in less down time for the fleet.

Cons:

Customization of the reports would be a benefit as well as being able to assign annual inspection dates, for CVIP or other certifications, to vehicles instead of relying on the reminders section. having it auto populate in the maintenance section when due.

latx

Comments: very satisfied

Pros:

the most useful feature for us is the ease of work orders from inspection to completed

Cons:

in my opinion there are no cons to the whip around system

Horrible, Horrible Horrible Customer Service

Comments: We cancelled because it provided not increased productivity for our company.

Pros:

It was easy to use but did not provide a benefit to our company.

Cons:

After arguing with us about our contract that clearly stated 1 year they were admiate that we had signed a 2 year contract. Even forwarded us the contract where it stated 12 months MULTIPLE times. Then once we finally were able to cancel "someone" went in and added 10 assets to our account. Not a single one of our admins did. We received an email that they would look into it and refund us right away. This was a month ago. They have now gone silent on us and will not respond. But had no problem charging our card $4378.50. I would not use them if you want good customer service and no shady business practices.

Whiparound works great for our company

Comments: Fantastic from the software to customer service it always been up to par.

Pros:

I enjoy the simplistic format and extremely user friendly qualities of the app. The drivers at our company love it compared to the old paper inspections that we were using before whiparound.

Cons:

I have no issues with whiparound's software

Too Expensive. We gone.

Comments: Price was way over the top.

Pros:

It was easy on the layout. Drivers found the prestarts great.

Cons:

Price. We run combinations, so it turned out too expensive to use and enter all the equipment. We have over 150+ assets. We found another company here in Australia (MEX) that was so much cheaper for us. We had a phone call from Whip Around and I explained the situation to her, and she asked higher above for better price for us. But the horse already bolted and we were signed up with MEX.

Happy customer

Pros:

Ease of use, mobile use, cost, reporting.

Cons:

Inventory tracking and the ability to perform a detailed equipment check that is connected to a piece of equipment that is assigned to a specific vehicle and have that check stay with the piece of equipment when it moves to other vehicles.

Help track damages

Comments: It has been pretty user friendly and helpful for our companies needs.

Pros:

I love the whip around lets you customize the forms for your needs

Cons:

Some of the FAQS lead me in the wrong place however the customer service helped direct me to the right place immediately

Excellent software

Pros:

Easy to use, and it meets our needs. Friendly and timely customer service.

Cons:

Nothing, it works well and meets our needs.

Fleet Management

Pros:

From day one I in learning Whip Around its pretty easy to use. There is instant support if you have any questions and super helpful customer assistance

Cons:

Since I have been working with the program, I have no cons to state.

Great product unless you need customer service.

Pros:

Effective in tracking vehicle maintenance needs.

Cons:

Inability to manage account subscription online. Had to wait for my account rep to call me, meanwhile, the clock is ticking and I want to complete the cancellation.

Old School to new ways....

Comments: We began our experience when Whip Around was new to the US market. Since then we have rolled along with the growth in the company. That includes switching account managers multiple times in the last year. During our first 1.5 yrs with Whip Around we had a really solid and knowledgeable go-to person who I assume knew the program inside and out due to being a part of the early days. Account managers now don't seem to have the same passion or commitment to the product as the original person we worked with. The biggest shift for me personally as a user has been feeling like we lost a personalized touch and that my input had value to the future look of updates.

Pros:

For us, the software's primary goal was for our employees to perform daily inspections for DOT compliance and the internal awareness of vehicle/equipment concerns or defects.

Cons:

As an early user, we have had to adapt to many updates, and some of those caused hiccups in our console that we manually updated once discovered. We would the app to be more useful to our shop mechanics, rather than them having to use a desktop computer for some things (out of service/back in service is a good example of that wish).

Shop Manager

Comments: Has been great for the last 7years. Inhave brought on 3 different companys and has worked out amazingly.

Pros:

I love the ease of being able to teach new employees how to use the software in less than a day. Its very simple compared to others i have used.

Cons:

Sometimes i which the maintenance side would allow to put in a consistent hourly rate for the techs rather than you or them having to put the cost in manually.

Easy App to Use

Pros:

As a new user of this app/program, it seems like it will be easy to use as a good portion of it guides the user through the app.

Cons:

As of now nothing. I have not been able to find anything about this app that I don’t like.

Good Product

Pros:

Easy to adjust items that are needed. Can easily setup new forms or adjust previous ones.

Cons:

Location of items seems to be out of place for what I would expect them to be.

Exactly What We Were Looking for

Comments: Great experience, would love to incorporate more features they offer into our company.

Pros:

How easy it is to train new users, admins and overall view of equipment defects.

Cons:

The only issues I have had and they are somewhat specific to me, is I want to be able to sort teams a bit differently and add more information to assets.

Whiparound App

Comments: Easy to use lets them know if any problems occur with the tractor

Pros:

Ease of use and lets them know any problems they may have with their equipment

Cons:

just that it is a extra app to use and it is not that big of a deal

Great for fleet and machinery

Comments: Software is great the customer service is outstanding and the ability to get further one one training is always a plus.

Pros:

The ability to access on my PC and mobile

Cons:

Have yet to dislike anything I have used in our current applications

Great job

Comments: Great

Pros:

It is easy to track and able to keep records

Cons:

Log in a little complicated for some and it has password problems

Drivers love it.

Pros:

That I have the ability to print of work orders for the drivers to take and give to the mechanics. This cuts down on the amount of time they spend troubleshooting problems. Which in turns saves me money.

Cons:

I have only been using Whip Around for about 3 months, as of now I'm still learning the program and have no issues.

It just works as it should!

Comments: The ability to track each truck of its inspection history, mileage, and maintenance from the fingertips of your phone or online computer, it just works.

Pros:

The software is so user-friendly, no matter your experience with apps, it walks you through step by-step of your inspection pre and post-inspection reporting.

Cons:

It would be nice to know this was (In Ontario) MTO certified/approved.

WhipAround review

Pros:

Easy to use, ease of keeping track of receipts

Cons:

No complaints with the software. Only user use

What I wish it had

Comments: Its great for pretrips but other than that trying to use anything else I have struggled with bugs or just a release of the feature to early to where it really needed more thought and development. I hope to see some corrections of the current features to make it more used friendly on all platforms.

Pros:

The inspections tab works great its user friendly on both driver and mechanic side and I don't have any issues there.

Cons:

1) I wish you could make assets available to more than one group. I want to separate my mechanics and drivers since they have separate forms but I would then have to have 2 of every asset making me pay double. 2) I wish you could achieve vehicles. We have had trucks get totaled and we have to keep pretrips for records but we don't need to keep paying for the asset to be active when we don't have it any more. 3) I wish the phone app was more comparable to the computer. There is so much you cant get to or navigate on the phone and it makes it hard when you out in the shop trying to look through inspections and work orders of the truck you are trying to repair. The app overall is just not user friendly for mechanics which makes it hard to teach them to use it. 4) This would be a great tool for mechanic shops if you found a way to make a customer asset for vehicles not owned by the company.

Whip Around for the Propane Industry

Comments: From the day I started my free trial, the team at Whip Around have made themselves very accessible. [SENSITIVE CONTENT] have been super helpful, building custom forms for inspections that are specific to our company's standards. Any time I have reached out with questions or needing assistance, they are quick to reply and help me out. Awesome customer service and support.

Pros:

What I like most about this software is the fact that I get a snapshot every day of what my fleet looks like and what needs to be done to make sure the wheels are always moving. If the wheels aren't moving, this company doesn't make money. I believe in preventative maintenance. I would rather be proactive that reactive. Taking care of my vehicles means they will last longer. Maintaining a vehicle is much cheaper than buying new.

Cons:

As of yet, I have not found anything about the software that I do not like.

my impression of Whip Around

Comments: Overall I like the Whip Around product

Pros:

I like the fact that the inspection cards are tailored to the company. We can make adjustments as necessary.

Cons:

considering I am the sole inspector, I understand I cannot go back and make adjustments without losing information already entered. There have been a couple times where I entered information, and for whatever reason I lost the report, this is after I've already left the truck at a job site.

WhipAround a very dependable application

Comments: I have nothing to say but the excellent application and excellent customer service, our agent calls every month to check and see if all is going well and if we need any further assistance.

Pros:

We like that we are able to trace any repairs, and maintenance due, and the fact that we get notifications is awesome

Cons:

Is not that I like least maybe would be a great idea to add a location when they are doing their inspections