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What Is Bitrix24?

Bitrix24 is a leading free collaboration platform used by over 15 million organizations worldwide. Available in cloud and on-premise it offers communication tools, task and project management, social collaboration tools, employee engagement, group chat, shared calendars and more. Bitrix24 is absolutely free for unlimited users, but it also has paid plans with premium features.

Who Uses Bitrix24?

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Bitrix24 Software - Bitrix24 Kanban Board
Bitrix24 Software - Bitrix24 Gantt Chart
Bitrix24 Software - Bitrix24 Drive
Bitrix24 Software - Bitrix24 Chats
Bitrix24 Software - Bitrix24 Videocalls

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Reviews of Bitrix24

Average score

Overall
4.2
Ease of Use
4.0
Customer Service
4.0
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Paulo
Paulo
Finance in Brazil
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great task management platform. Great freemium version!

5.0 8 months ago

Comments: Overall Bitrix24 has been great for my business. Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!

Pros:

For task management it's FREE, it's easy to set up, it's easy to use.

Cons:

There are many features that I haven't had the chance to use because it would require me to take some time to review it, test, and implement with the team.

Bitrix Response

7 months ago

Thank you for your positive review and for choosing Bitrix24 as your task management platform, Paulo! We're thrilled to hear that our free version has met your business needs, making setup and daily use easy and efficient. We understand that exploring new features can require time and effort, and we're here to support you through that process. Our team is ready to help with resources, training, and support to ensure you can make the most out of Bitrix24. Your success in saving time and money by streamlining task management and team coordination is exactly what we aim for. Thank you for sharing your experience, and we look forward to continuing to support your business growth.

G
New Business Development in Philippines
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Try it! Bitrix is our pick and we've tried a lot of what's out there.

4.0 4 months ago

Comments: great, ive been using it for years. ive tried a whole bunch of others, trello, asana, clickup, basecamp etc etc....

Pros:

all in one platform , we started with our business unit that is a marketing agency and will gradually expand its use to our business units.

Cons:

hoping for more integration with other platforms like APOLLO , or platforms for marketing, sales and data.

Bitrix Response

3 months ago

Thank you for your review and for being a part of the Bitrix24 community! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Pietro
Project Manager in Switzerland
Internet, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Bitrix24 is a good Task Management Software

4.0 2 months ago

Comments: Support is fast and solution orientated.

Pros:

Many functions, acts a global enterprise solution.

Cons:

Some features and functions are not elaborated and thought well.

Bitrix Response

2 months ago

Hi Pietro! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Anna
HR in Armenia
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My humble opinion as a beginner

3.0 3 months ago

Comments: I worked at marketing agency as an HR and executive assistant. All the processes were under my supervision. We had several sections. Sales, HR, trainings, and company drive. We mainly use to keep our sales stages and he stages. Unfortunately we don't generate any documents, though I know it's possible. So the main advantages of this CRM were out of our operations. And it is costly I think

Pros:

I have been working with bitrix24 over a year. To be honest it was my first time to work with CRM. As a management tool to simplify many processes I did like it. Also drive option on corporate and individual level to store your files. Bitrix 24 offers many options, but it's a little complicated. Existing chat feature that allows to creat any group or meeting chats, to make it confidential is great. To limit opportunities vor B and A level employees is also a good option in operation. Also I like task management features. Deadlines attendee observer Features. Unfortunately the company I worked with didn't use many features of this CRM to have greater benefit out of it: sales pipelines, documenting features. Overall for the beginner level I liked it.

Cons:

As a C level worker, I used all the features our company had an access. And the abundance of buttons and confirmation were too much. I didn't like to put save button at any turn.

Bitrix Response

3 months ago

Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Juan Carlos
Development and Programming Bitrix Coordinator in Colombia
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

We use Bitrix24 because is good

5.0 3 months ago

Comments: We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible. We managed to sale 35% more in the first year, thanks to this platform.

Pros:

Flexibility, adaptability, it has a lot of tools and a strong api directory.

Cons:

It does not have multiple steps automated campaigns.

Bitrix Response

2 months ago

Thank you so much for taking the time to share your detailed feedback about Bitrix24, Juan Carlos! We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

Lukasz
IT Specjalist in Poland
Wholesale, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Much done, but still much to improve

3.0 4 months ago

Comments: I would love to see a place where users can submit their ideas for developing the app - and others vote on these ideas. The ideas with the most votes would be introduced first. At the moment, I don't know at what stage my amendment is being submitted, when it will be introduced and if it will be at all (because maybe it only bothers me).

Pros:

Great flexibility in the programme and the ability to add your own functions to many modules.

Cons:

Poorly developed very basic functions that issue the basis for work. Holiday requests - does not count remaining holiday days Chat - it is not possible to change status to e.g.: homeoffice (as is the case with slack). No autosave in tasks. Mail client that is completely undeveloped.

Bitrix Response

4 months ago

Thank you for your comprehensive review and for choosing Bitrix24, Lukasz! Your feedback is invaluable as we continuously work to improve our set of tools. Thank you for your support and for being part of the Bitrix24 community!

Felipe
Account Executive in Canada
Staffing & Recruiting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Not the best CRM, but simple and not expensive

3.0 2 months ago

Pros:

It is very simple to use, it has a lot of options but doesn't feel heavy

Cons:

The UX is not the best, sometimes It takes some time to understand where the things are/

Bitrix Response

2 months ago

Hi Felipe! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Not very user friendly

3.0 8 months ago

Comments: Some of our clients don't like Hubspot, or find it too expensive. They usually go for Bitrix or Zoho CRM. Bitrix is good, but adds too much overhead for us and additional stress.

Pros:

I liked that it had a lot of features to offer. We considered this product for a client of ours after they brought it to our attention. Doing integrations was painful as a lot of bugs happened in this system

Cons:

It's very user-friendly, but the design made it difficult for our client's employees to work on it and we had to bring in a Bitrix expert to do continuous training for them.

Bitrix Response

7 months ago

Thank you for taking the time to share your feedback. We're glad to hear that the extensive features of Bitrix24 caught your attention. We understand that the complexity of our system can sometimes be challenging, and we're continuously working on making our platform more user-friendly and intuitive. We appreciate your honesty and will take your comments into consideration as we strive to improve.

Francesco
CEO in Italy
Arts & Crafts, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

If you need a tool to make your business simple, look elsewhere

3.0 3 months ago

Comments: Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it

Pros:

Surely it's full of features, basically anything a CRM can have.

Cons:

Its price and assistance are very bad. It is very costly if you really want to use all of its feature and if you have just a simple problem and need to get in touch with the support team, it can be awful. Design can be better too.

Bitrix Response

3 months ago

Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

brian
owner in Spain
Marketing & Advertising, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Support have good knowleage

4.0 3 weeks ago New

Comments: I am more and less new, but they are good to help us

Pros:

I get my solution and I can now work better

Cons:

The support Waite time was the worst, took to long time

Bitrix Response

2 weeks ago

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Brian. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Petras
CEO in Lithuania
Telecommunications, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Streamlined options that make it effortless to create and manage tasks.

5.0 4 months ago

Comments: Team members can define, assign and track tasks based on milestones while keeping task files and feedback all in one place. Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows.

Pros:

Some of the features I like most about Britix24 are; helpful and responsive customer support team, highly customizable to suit various business contexts, user friendly and quick to learn and automated invoicing. Has a rich white boarding and brainstorming capabilities for generating ideas especially for the advanced version.

Cons:

The advanced features require hirer tier plans and also I have experienced occasional performance issues with complex boards.

Bitrix Response

3 months ago

Thank you for your review and for being a part of the Bitrix24 community, Petras! Your insights are valuable as we strive to enhance our platform.

Deanna
Freelancer in US
Verified LinkedIn User
Wholesale, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Complex but worth it!

5.0 3 months ago

Comments: I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one.

Pros:

The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

Cons:

Performance issues sometimes and issues when trying to use the mobile app.

Bitrix Response

2 months ago

Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success.

Norah
Co-Founder and CEO in Israel
Utilities, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Bitric24 10/10 Rating

5.0 7 months ago

Pros:

Qualifications for multi-purpose functions, Online meeting bookings and scheduling. Employee intranet portal and mass messaging. Online P/TM capabilities. OKR and KPI monitoring. Project completion time estimate. Online proofing and digital marketing tools.

Cons:

Bitric24 is awesome software with all we need.

Bitrix Response

7 months ago

Thank you for the stellar review and 10/10 rating, Norah! We're thrilled to hear Bitrix24 meets all your needs, from project management to digital marketing tools. Your switch from multiple platforms to Bitrix24 underscores the versatility and comprehensive features we strive to offer. We appreciate your support and look forward to continuing to serve your business needs.

Nathalie
Office Manager in US
Medical Practice, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A Powerful Tool You Need!

5.0 8 months ago

Pros:

What I love most about Bitrix24 is that we only need one system to handle everything! I don't need 3 separate systems for accounting, CRM, task management- I only need just this one.

Cons:

I've had plenty of time working with Bitrix24 to test out it's performance and it hasn't let us down! I have no dislikes.

Bitrix Response

7 months ago

Thank you for your glowing review, Nathalie! We're delighted to hear that Bitrix24 has become your all-in-one solution for accounting, CRM, and task management. It's our goal to provide a powerful and reliable tool that meets all your business needs. Your satisfaction and success with Bitrix24 mean the world to us. Thank you for choosing us and for your trust in our platform.

Ali
Ali
Oilfield infrastructure Administrator in Kenya
Verified LinkedIn User
Oil & Energy, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Advancing in collaboration and project management with Bitrix24.

5.0 last year

Comments: Bitrix24 is a fantastic digital workspace that allows us to work closely and collaboratively during our projects. It makes information sharing and communication pretty easy. It helps us to keep our project works very organized and perform all our duties within the timelines we have set.

Pros:

Bitrix24 has been a good and reliable solution to us and thats why we constantly use it to collaborate during our works mostly in projects. The support we get is exceptional and the team is very dedicated to ensure we solve our issues as quickly as possible. Communicating during projects is easy thanks to the video calls, online meetings and the instant messaging functions. We have also seen Bitrix24 keeping our files very safe.

Cons:

Bitrix24 is not very user-friendly to use and for us, we needed some training in the initial stages so as to learn how we can make the best use of its features.

Jessica
Digital Content Creator in UK
Broadcast Media, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Bitrix24, a great customer support tool and it's free

5.0 3 months ago

Comments: I's a great customer support tool an all in one solution.

Pros:

It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration.

Cons:

Not sure of any downside because it makes for seamless collaboration with my team mates. And it's free!

Bitrix Response

2 months ago

Thank you for your review of Bitrix24, Jessica! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Bennett
Director of Operations in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Online Time Clock: Bitrix24

5.0 last year

Comments: Real-time file sharing.Team collaboration.Task and project management.

Pros:

It combines CRM, file sharing, time tracking, task and project management tools in one central repository.

Cons:

I have used Bitrix24 for quite long now and I pike how the vendor technical team respond rapidly to our queries whenever we have issues.

Hrach
Hrach
CEO in Armenia
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Testing the CRM

3.0 9 months ago

Pros:

Overall not too bad, or even could be good for other purposes other than B2B Sales.

Cons:

For B2B Sales - not the best and user-friendly CRM.

Bitrix Response

8 months ago

Thank you for sharing your feedback on testing Bitrix24 CRM. Your insights are valuable to us as we continuously work to improve our platform and better meet the diverse needs of our users.

Duane
President in US
Computer Software, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Challenging but worth it

5.0 5 months ago

Comments: Overall my experience with the platform was okay. A little challenging at times because their approach is not conventional but it gets the job done well once setup correctly

Pros:

The robust offering it provides is more than sufficient

Cons:

A bit on the pricey side of the spectrum

Bitrix Response

5 months ago

Thank you for your review, Duane! We’re pleased to know that you preferred our mix of functionality and we wish you continued success in your business endeavors with the help of Bitrix24!

Rausibell
Rausibell
SVP of Marketing in US
Verified LinkedIn User
Retail, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Bitrix24 transforms immediate searches

5.0 2 years ago

Comments: Bitrix24 is used as a data center to store information about leads, customers, competitors and as a social network that promotes communication between different areas of the company for the purpose of recording important information. It became our main information system because it has a powerful search tool that makes queries easier and faster. We also use work groups to divide information based on regions or user levels.

Pros:

If your business is not very large or complex, the free version is sufficient. It is easy to connect with other programs that automate marketing campaigns. The simplified feature is a great way to share information and communicate with everyone who uses it or just a specific group. Segmentation can be done based on subgroups. The search function is excellent, allowing you to find information previously organized by company or contact.

Cons:

The features that take care of managing deals and the sales funnel are more complex than those of other cloud CRM providers. We tried using it initially, but it wasn't what we were looking for. The permissions function is reduced. We tried to identify the type of person who has their own business/contacts in mind, but it was not possible. Sometimes the interface of a system is too complex in certain sections.

Andrés J
Andrés J
CEO in Colombia
Verified LinkedIn User
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

An interesting CRM/Intranet Alternative

3.0 last year

Pros:

Their free tier is amazing, and I really like the idea of being and expended CRM, Intranet and more. Bitrix24 is its own category, and I haven't found a similar tool covering so many bases.

Cons:

By having so many features, it can be confusing at times. It will take some time to take full advantage of what Bitrix24 has to offer.

khaled
CEO in Egypt
Farming, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

a little bit of this and that

4.0 2 years ago

Comments: its the bumping heart of the business helped me to run a mega operation company with so mush less employees

Pros:

a nice collection of features that really help kick start the business

Cons:

very slow deployment of new necessary needed features

Abel
Abel
Agent in Benin
Verified LinkedIn User
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Avis bitrix24

4.0 last year

Comments: it's a good software that allowed me to have less time at work in the management of my company and to be closer to my customers, however it should review its price

Pros:

allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software

Cons:

what makes it less competitive with others is its high cost

Hidehisa
Hidehisa
IT in Japan
Verified LinkedIn User
Airlines/Aviation, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

There are problems with using in Japan. (Include Double byte area, I guess)

3.0 2 years ago

Comments: I love this product very much, but I cannot recommend it in Japan unless the above problems are solved. Missing an opportunity.

Pros:

It is inexpensive and can be used very profitably once the concept is understood.

Cons:

1.There are no Japanese fonts available for Bitrix24Doc.2.Reading office files is very slow, perhaps due to regional issues.3.Cannot input 2-byte characters for scrum input.4.Videoconferencing is very unstable.>Due to the above problems, it could not be the main infrastructure of the company.

Brijesh
IT Coordinator in Türkiye
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Collaborate and succeed with Bitrix24

4.0 last year

Comments: Impressive all-in-one solution, Bitrix24 simplifies our operations.

Pros:

Task management simplified with Bitrix24, loving the progress!

Cons:

Higher-tier plans get expensive, more affordable options desired.

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