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Salesforce Platform Reviews

About Salesforce Platform

Build around the customer with AI-powered apps to create amazing experiences.

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Pros:

The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Cons:

Having a hard time finding some of the features I typically use and sometimes have to default back to classic but after a little more training I should have the hang of it.

Salesforce Platform ratings

Average score

Ease of Use
3.9
Customer Service
3.9
Features
4.3
Value for Money
3.9

Likelihood to recommend

8.0/ 10

Salesforce Platform has an overall rating of <span class="">4.3</span> out 5 stars based on <span class="">340</span> user reviews on Capterra.

Filter reviews (170)

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Tara
Tara
Director of Marketing in US
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great platform that can be used by nonprofits too

5.0 10 months ago

Pros:

It leveled up our sophistication in donor data and tracking tasks, communications, analytics across donor experience and management.

Cons:

It sometimes feels clunky to find the data we need—but thankfully we have a staff member dedicated to this and great at pulling data we need.

Anonymous reviewer
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce is a complete CRM!

5.0 2 months ago

Comments: With Salesforce, we have a robust platform on which we can efficiently track the data and processes we need for any department. It is customizable.

Pros:

Salesforce is the complete CRM system that all companies need; its wide catalog of products works for any company's industry. Salesforce has helped us to centralize, organize, and structure our data efficiently.

Cons:

Sometimes, working with integrations is difficult, but we have managed to get them worked as needed.

Ritchie
Producer in US
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Perfect for Opportunity, Project, & Contact Tracking Across Departments

5.0 2 years ago

Comments: Salesforce Platform changed how we see and work between the Sales and Production teams. We are now on the same page in all aspects of projects.

Pros:

The key aspect of Salesforce that I like most is that it makes it easy for various departments to know and track the status of opportunities and projects through various stages of development. We can also keep track of every contact both on the client side and production side. We can monitor all of the projects they are connected to, rates, and ratings.

Cons:

The only negative aspect of the platform is the cost. It can be restrictive for smaller projects and when I need to add more users/managers. I need to double check if budgets can handle more ongoing costs with the addition of new clients and projects.

Cameron
Sales Manager in US
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce can do it all

5.0 2 months ago

Comments: Overall I am very happy with what can be achieved with Salesforce. The analytics it gives me as a sales leader allows me to forecast accurately and monitor my team's pipeline.

Pros:

Salesforce can do it all. I have used it at every company I have worked for in Sales and Sales Leadership.

Cons:

The UI is a bit dated. I also wish that Dashboards would refresh in real time.

Galateya
Junior Administrative Assistant in Bulgaria
Computer Networking, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Positive feedback

5.0 4 months ago

Pros:

In my project we used Salesforce for customer service, the most I like was the easy use and user friendly interface

Cons:

The least I like about SalesForce Platform is that sometimes there is a bug and can’t log in from the first time

Laura
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Is Our Hub for Data Integrity

5.0 11 months ago

Comments: We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data collection integral to our mission. Overall we are very pleased with the platform.

Pros:

The Salesforce Platform is a flexible structure that allows for data collection, organization, reporting, and analysis to be configured to our organizations changing needs.

Cons:

Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to surveil the account.

Oparanya
Finance Manager in US
Construction, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Platform's Capabilities are Excellent

5.0 8 months ago

Pros:

I am impressed by the ease of deployment of Salesforce Platform. Salesforce Platform works so well for us.

Cons:

I like the effectiveness of Salesforce Platform. Salesforce Platform is amazing.

Ethan
Senior Accountant in Mexico
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce CRM Software

5.0 12 months ago

Comments: Innovative and has made me learn so much about new technologies.

Pros:

It's all customizable and you can hand craft it to your preferences, integrations and necessities.

Cons:

The learning curve is kind of big and it's a bit overwhelming at first.

LINE
Payroll Manager in Canada
Insurance, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Review Salesforce Platform

5.0 last year

Comments: Salesforce Platform is priceless to customer service type departments. It keeps everything in order and easy to collect a variety of data.

Pros:

Customization is priceless. It can be done at all level and be done for what a person or what a department requires which makes it versatile.

Cons:

With much customization, sometimes it is hard to get something fixed or changed.

David
partner account manager in US
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SFDC

5.0 last year

Comments: excellent, I've been using salesforce since 2004

Pros:

easy to use, can stay in touch with my partners and clients on a regular basis

Cons:

no cons i can think of at this moment. I depend on salesforce on a daily basis.

idriss
inside sales manager in Morocco
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Salesforce overview

5.0 last year

Pros:

What I really like about Salesforce Platform is that it is very easy to customize. you can personalize it to suit your needs, add more modules, and customize the software to fit the business's needs. For example, our sales team can send out personalized emails to customers, which are more effective.

Cons:

what I don't like about Salesforce is the lack of adoption and the synchronization problem with the system

Almir
Almir
SDR in Bosnia
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best CRM platform available in the market!

5.0 2 years ago

Pros:

Salesforce presents an incredibly adaptable platform that can be personalized to address the unique requirements of businesses, regardless of their industry or scale.SF delivers an all-inclusive collection of CRM tools and functionalities that encompass a wide range of customer management aspects. These include lead management, opportunity tracking, contact management, analytics, reporting, and much more.

Cons:

The platform comes with a significant learning curve, which means that users, especially those who are new to CRM systems, may need time and training to fully grasp and utilize its capabilities.

Jennifer
Billing team in US
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Sales force in Solar world

5.0 2 years ago

Comments: I love SF- easy to use / dashboards make so everything has its own place

Pros:

Easy to use / updates quickly - room for several dashboards - everything under one system . Easy to edit

Cons:

It takes a lot of steps to change or update dashboard . Limited amount of dashboards . So we have to rearrange dashboard when implementing new procedures

Cristina
manager in Moldova
Civic & Social Organization, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Using Salesforce as an NGO worker on a daily basis.

5.0 2 years ago

Pros:

It works well, is structured, has a lot of functions, good system of protection and control of the process, big date base where you can keep all your project related documents. Thank you for developing this tool and for continuing to work on improving it.

Cons:

Maybe a better system of notification (or maybe I do not use it well), a way to visualize your history in the platform per total (not by having to enter in a concrete project or document etc, but what you did in the platform during a day etc. Better syncronization between different levels, for example: when we have a big PROGRAM, that includes in itself for eg 5-10 smaller projects, to be able to connect the MEAL part between them, activity reports, budget etc. It exists now (partically, but for eg for budget it puts all information together and it is not clear which line is from which project, especially when we have the same name of the budget line everywhere.

Rebecca
Sr Manager, Marketing in US
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Great platform for business management

5.0 2 years ago

Pros:

I work at a company built on Salesforce. Great with integrations and also managing workflow, business, etc.

Cons:

It's a low-code/no-code platform, but sometimes I troubleshoot with simple tasks and reporting.

Daryl Edwine
Daryl Edwine
method engineer in France
Verified LinkedIn User
Oil & Energy, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The essential customer relationship management platform for your business

5.0 2 years ago

Pros:

Ease of use: Salesforce is easy to use and offers an intuitive interface that allows users to navigate the system easily.Customisation: Salesforce provides advanced customisation, allowing companies to create CRM solutions tailored to their specific needs.Mobility: Salesforce offers robust mobile capabilities, allowing users to access their CRM from anywhere.Collaboration: Salesforce enables users to collaborate effectively in real time, allowing teams to work together to solve problemsReporting and analytics: Salesforce offers powerful reporting and analytics capabilities that allow companies to track and analyse the performance of their businessIntegration: Salesforce can be integrated with many other enterprise systems, allowing companies to use Salesforce with other applications they already use

Cons:

Cost: Salesforce can be expensive for small businesses or startups, especially for advanced features such as supply chain management and production management.Complexity: The Salesforce platform can be complex to use and set up, requiring extensive training for users. This can also lead to additional costs for the business.

Keplet
Keplet
Salesforce Consultant in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best CRM software

5.0 7 months ago

Comments: My overall experience with the Salesforce Platform has been highly positive, marked by its extensive capabilities and flexibility. The initial learning curve was steep, but resources like Trailhead and the supportive Trailblazer Community made the journey smoother. Salesforce’s customizability stands out, allowing tailored solutions with custom objects, fields, and page layouts. Development tools like Apex and Lightning Components, along with robust automation features such as Process Builder and Flow, significantly enhance productivity by streamlining business processes. Integration capabilities are strong, though complex integrations can require substantial effort. The user interface, particularly with Lightning Experience, is modern and user-friendly, and the mobile app adds valuable flexibility. However, occasional UI inconsistencies between Classic and Lightning can be confusing. Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns. Salesforce’s security measures, including data encryption and user permissions, provide confidence in data safety. While Salesforce can be costly, especially for smaller businesses, the platform's extensive features and scalability justify the investment by delivering a strong return through improved efficiency and data-driven insights. Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing needs. In summary, despite some challenges, Salesforce’s robust customization, automation, and support resources make it a powerful tool for enhancing business processes and driving growth.

Pros:

Salesforce has a large, active community and extensive documentation. The Trailblazer Community provides forums, user groups, and events for networking and support. Additionally, Trailhead offers free, interactive learning modules for users of all skill levels.

Cons:

Although Salesforce is highly customizable, certain limitations within its framework can make it difficult to implement very specific or unique requirements without resorting to workarounds or third-party solutions.

Sean
Marketing Manager in US
Food & Beverages, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Salesforce Platform Review

5.0 last year

Pros:

Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying business applications. It integrates various services including Heroku, Force.com, and AppExchange, making it versatile for different types of app development. Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party systems. This feature is particularly beneficial for businesses looking to maintain a unified ecosystem. The platform also offers robust security features, ensuring data protection and compliance with industry standards. The user interface is intuitive and user-friendly, facilitating rapid app development and deployment, even for those with limited coding experience. This is enhanced by a rich set of pre-built components and templates available through AppExchange. Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process, particularly those already invested in the Salesforce ecosystem. Its robust features and integrations make it a powerful tool for creating a wide range of business applications.

Cons:

The platform may present a steep learning curve for beginners, and the cost can be a consideration for small businesses or individual developers.

Jonathan
Parts Manager in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

CRM management for your daily business needs

5.0 6 months ago

Comments: We are satisfied and are not planning on change it any soon.

Pros:

You can track down your sales and services together. You can report, and collect data to track down results, forcast and more.

Cons:

It has been really efficient for us so far. There is nothing wrong with it.

Chris
Saalesforce Administrator in US
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent Enterprise Platform for nearly all industries with a Enterprise-sized Price Tag

5.0 last year

Pros:

I love how they have turned a database program into an interactive place where companies can create a singular source of truth surrounding every aspect of business operations.

Cons:

Some limitations are common sense additions that have been neglected in favor of flashy, new features. Reporting is limited and has many issues, one of which is they barely support it currently with little/no improvements while pushing users towards their Analytics Add-On - which has many improvements that were requested on Reports.

Osman
Marketing Support Manager in Honduras
E-Learning, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Manage your contacts efficiently and get the data that you need

5.0 11 months ago

Pros:

The flexibility, adaptability, scalability that Salesforce have, I have seen how different business uses it and this allows for any business to have a consolidated software for all their business need.

Cons:

The price range in comparison to other products.

Michelle
Contact Centre Agent in Canada
Airlines/Aviation, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Review

5.0 2 months ago New

Comments: I love salesforce and the ease of info tracking and email sending. It is reliable and always has accurate information. Salesforce has many uses.

Pros:

It is easy to keep track of tasks, leads, opps etc I love how we can open multiple pages on one page and we do not have to open a different tab.

Cons:

How it signs out after a while, but this is okay it is one click to sign back in.

Valentina
Finance Manager in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Platform Is an Incredible CRM Solution

5.0 9 months ago

Pros:

I am impressed by the features of Salesforce Platform. Salesforce Platform has our marketing and makes our work easier.

Cons:

Salesforce Platform has been so exceptional. No dislikes for Salesforce Platform.

mariana
LOGISTICS DEVELOPER SENIOR in Mexico
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce review

5.0 last year

Comments: I've tried some other platforms and I think this is the most friendly, easy to use and complete platform.

Pros:

What I like the most about Salesforce is that i can load all my shipment info, invoice, create disbusements, activate tracking, validate guides and send my info to a platfoarm visible for my client. basically all in one.

Cons:

I don't like that some carriers don't appear on tracking and the dates can't be changed automatically.

Marco
IT Expert in US
Consumer Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce Platform Gives Us Value For Money

5.0 9 months ago

Pros:

I love the efficiency of Salesforce Platform. Salesforce Platform works so well for us because it has been so effective.

Cons:

I do not dislike Salesforce Platform. Salesforce Platform is efficient.