Thryv Reviews

Thryv, Inc Merger History

Pros:

The ability to get a deep dive look into companies due to the precious software capabilities given to them

Cons:

Hard to sync all the automation for creative in one place

Thryv REALLY Cares

Comments: From start until now, I have felt cared for. There is confusion and again, the processes are hard for me...but I know they care.

Pros:

Whenever I have a question, the person who set me up with all of it QUICKLY responds and helps!!

Cons:

I don't think they are set up to work well with Neurodivergent folks, but that's systemic. I don't learn the way others do and the processes are OVERWHELMING, though they all seem awesome.

Disappointed, Don't waste your time or money

Cons:

For someone who doesn't like to leave negative reviews... IF I could leave no stars, I would. We started a website with them and 7 months later it was still not running. Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of medical practice was listed despite us reaching out asking for it to be changed and every single meeting we had to set up the website, the rep was an hour late!!! After us being very understanding and just asked to please just be done with them.... they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive. I am disappointed that anyone would do business this way.

Wouldn't run a business without it

Comments: It is crucial to the business I run!!

Pros:

I have made a lot of mistakes in business. THRYV IS NOT ONE OF THEM. They designed a beautiful website and created a professional image both for me, my clients, and my competition. I set the bar when it comes form, fit and function of business operations. The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the small business owner. Thryv has taken everything I've thrown at and is critical part of what I do daily

Cons:

My only complaint is the time it takes to get an ACH payment. From the posture of being constructively critical if you could adapt reels in posting to social media that would be phenomenal

Needs a little tweaking, but all in all not a bad product

Comments: Generally speaking, this product will do what a small business needs it to do. It keeps track of your accounts, allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns. Even though some areas still need work, the software team is consistently making improvements and updates.

Pros:

This product was very easy to learn and implement. The customer service people are pleasant.

Cons:

I am not happy with the search function in the Billing & Invoicing section. It would be really nice to be able to search by company name or child account name in this area. While this is a great CRM system, this is definitely not an accounting software. Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are. I find the reporting to be clunky and cumbersome as well.

I thrive with Thryve

Comments: I am very happy, to say the least. My professional life has beco.e a lot easier to manage since i started using Thryve

Pros:

I like how everything i need to run my business is intergrated into the one easy to use app

Cons:

The only thing i dont like would be the price, after the free trial, it can be a little expensive.

Thryv Review

Comments: No problems. All good.

Pros:

We love Thryv. It's a critial part of our daily buisness. We use it daily. All features are important to us and appreciated.

Cons:

You get what you pay for and Thryv is really helpful to our buisness, but would be nice if it were cheaper.

Blown away by the functionality and ease of use with Thryv

Comments: I would and have recommended this software to many other colleagues already. I literally use it everyday to guide how my day will go, communicate with my clients, and continue to market my business on social media. Their team is also top notch and are quick to help if any issues arise.

Pros:

The booking system is not only easy to use on my end but I have had several clients tell me how simple it is to book, reschedule and cancel appointments at the click of a button. The appt reminders are great. And the fact that I can pot on my social media accounts right form Thryv is pretty efficient as well.

Cons:

The only hiccup I had with integration when I first started using Thryv was getting a way to text the clients from my Thryv account. Within a few days, a tech specialist had it up and running and I haven’t had any issues since.

Expensive, glitchy and no help

Comments: - The cost is astronomical - they don’t mention that you don’t get all of the “extras” like Thryvpay when you signup. - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be fully onboarded and they refused to refund it)Customer Service - their onboarding specialists are only available during business hours EST - their onboarding specialists didn’t know how to use the program. They only showed me things I could’ve figured out on my own and when there was an issue, they said they’d “look in it and get back to me” which they never did. - Upon cancelling I was told that that it was a six month term and they would not refund me for the $400 and month I wasted trying to get the software to work and the most they could do was not charge my card again.Don’t bother looking at Thryv as an option. It’s expensive and useless!

Pros:

This was supposed to be a solution to having 10 different apps instead it malfunctioned and glitched.

Cons:

-The features didn't work or were lacking functionality - The competitor watch wouldn't load after adding in competitors - the social media management didn't have the capacity to crop photos - the calendar wouldn't load - my emails weren't going into my inbox - had to pay per team member plus a monthly fee - there was no free trial - there was an onboarding fee for $400 (I never got to be onboarded and they refused to refund it) - their onboarding specialists are only available during business hours EST

Owner/operator review

Comments: Overall it's great, I've used many programs and this is overall the best.

Pros:

Layout, adding product and services, social media, campaigns

Cons:

The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times. It needs a home button on every page to get you back to main page.

Are you a small business looking to thrive? Then you need Thryv!

Comments: I L-O-V-E using Thryv! I am your #1 fan.

Pros:

As a Leadership Coach, I am focused on helping my clients to remove obstacles so that they can be successful. Thryv does just this in my business. It offers me so many services in one package that frees up my time to focus on my clients. Thryv allows me to work smarter, not harder.

Cons:

The software - nothing. The price point is hard for small businesses. When you are a solopreneur, with a single employee (a.k.a. yourself), it is hard to make a monthly payment of $300-500 / month. Is it worth it? A-B-S-O-L-U-T-E-L-T-Y!! I wish there were leveled pricing plans.

RWFE Thryver

Comments: My overall experience with Thryv has been great we just got a new account rep and he is wonderful however the gentleman who sold us the software was very good as well we like them both.

Pros:

The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.

Cons:

It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.

Better CRM than Hubspot

Comments: Excellent.

Pros:

CRM functionality is easy and powerful.

Cons:

Only thing I can think of is some additional customizability on the different kinds of clients.

Communicate and resolve like was said would happen!!

Comments: All they had to do and still have opportunity to do is offer our funds back. they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we figure out best options to move forward. Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that as a small business operator to our customers I would expect to go out of business in a short time!!

Pros:

They are pros at taking money and not making sure a customer is properly taken care of with monthly followups to ensure the services/products are being used properly or at all!!

Cons:

Broken promises while we were trying to get a resolution to the issue at hand. Taking monthly funds and not producing and communicating with your customer should never take place. And if it does - do what is right and credit back the customer to show good faith that you are not what it seems you are.

A lot of Features and Functionality

Pros:

The ability to manage so much in one place.

Cons:

With all the capabilities, it has taken some time to understand how it operates and how it works best for me.

Great value vs competitors

Pros:

The ease of use, value and HIPPA compliance were the key factors!

Cons:

Installation has been a little clunky, but we are going from a spreadsheet to Thryv.

All in one Software

Comments: Great overall experience. Customer service is very good with helping understand the program. I really like the full capability of it and i am excited to continue to learn more. Its also good to see Thryv continuously updating and changing things for the better.

Pros:

The software has been great for my business. It has really been helpful to bring the full customer service management all into one. I love the scheduling part and being able to automatically send reminders about the appointments and thanking them afterwards. There are a lot of great tools that can be set up and automatically go out. Email campaigns are another good one.

Cons:

There are a few minor components with invoicing and having one customer wit multiple addresses and all. Seems like Thryv is listening and trying to correct things as they come about.

Garbage service

Comments: trash. like throwing money down toilet

Pros:

Nothing there was absolutely nothing I liked bout it. $3600 into it and $2700 more to go with $0 return. not even 1 phone call.

Cons:

They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign a contract for longer than 1 year. would not recommend or return to this company.

You do not keep the website you pay them to build

Comments: 3 different sales people, 2 managers - a complete sh_t show from day one

Pros:

good platform, but only if your a boiler-plate industry. Zero ability to understand a unique business and translate forward to customers

Cons:

poor to decent. they really want you to spend the time customize what they cannot execute on...Ads are a big problem

Small business big marketing

Comments: Sales rep, [sensitive content hidden] is INCREDIBLE

Pros:

It presents a small business in a big business way! Saves time, money and represents us beautifully

Cons:

Still trying to figure some things out but thankfully there is support

I run my business on the go!

Comments: Overall I Love the system.

Pros:

The software is very easy to use and allows me to manage my team and business from anywhere.

Cons:

It doesn't allow me to add multiple email recipients when booking appointments

Great overall software that offers a lot of value!

Comments: It's been great! I recommend it to every small business owner that I come across. They built a very functional website that drives lots of business to me. This is well worth the investment.

Pros:

Overall I love this software and all of its abilities. This is like anything you will get out of it what ever you put into it. I use this software all day everyday. I appreciate how more features are added without the cost going up. I feel like someone (Thryv) is really out to help small businesses manage their information and use it in a way to grow and better communicate with their customers.

Cons:

The mobile version and table version sometimes are downright slow. I am on the road all day and rarely behind a computer. I would love to see improvements on the mobile and tablet app speed (When full bars at 4G or 2-4 bars of 5G). It's embarrassing to be in front of a customer and for it to take more than 1 minute for the app to load, and sometimes it takes much longer than that. I would like the ability to upload and edit pictures straight from the Thryv app, and not have to separately upload them from the gallery which takes too long.

Simplifies

Comments: The customer service/training is second to none! I had to take the time, but the small 1 hour trainings over a 3-4 week period was perfect for our implementation. We knew how to use all of its capabilities.

Pros:

A great tool that is fairly easy to use. I love that all of my Social media can be engaged with one entry. I love the interaction i get with my customers. They can engage me in multiple ways.

Cons:

It does not download from IVANS. To be Ideal for an Insurance agency i feel the download capability is pretty important. That is all that this system is missing in my opinion.

Our business is Thryving!

Comments: The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.

Pros:

I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.

Cons:

I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.

Our buiness has bounced forward

Comments: The level of customer support Thryv offers is important on an average business day and during this time of rapid change, the importance of client communication and the continuation of prospecting, it is crucial.
I wanted you to be aware of our high level of satisfaction, the appreciation of each interaction we've had with customer support personnel and their skill-level to help us, efficiently and the customer support culture and level of Thryv customer support.

Pros:

Streamlining of client communications, scheduling and retention of client contact information. The visibility to the sells process, which has allowed us to be improve our process. The integration of the online portal/app with our website, sells process and ability to manage all of this, including social posts, marketing campaigns and online presence in on place. The ability to have several seats in the system for employees or subcontractors.

Cons:

Social Content, the posting feature for LinkedIn only posts to our company page and I have to take an additional step to post to my personal LinkedIn page. Knowing where each logo and size of logo feeds to within Thryv.