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Pobuca Experience Cloud

Pobuca Experience Cloud

What Is Pobuca Experience Cloud?

Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization.

Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.

Who Uses Pobuca Experience Cloud?

Pobuca can help brands & retailers measure CX, design the right strategy based on KPIs and improve it in a loop that will keep them above the competition.

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Not sure about Pobuca Experience Cloud? Compare with a popular alternative

Pobuca Experience Cloud

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Reviews of Pobuca Experience Cloud

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.0
Features
4.5
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
50%
4
50%
Ioannis
Head of customer service in Greece
Automotive, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

It’s a great tool, totally recommended!

5.0 3 years ago

Pros:

Pobuca allows us to understand better our customers and offer them better personalized campaigns

Cons:

Nothing in particular has bothered me so far

Marianan
Trade Marketing Systems Manager in UK
Used the Software for: 1-5 months
Reviewer Source

Overall a well structured CRM system, which help to make our job easier.

4.0 7 years ago

Pros:

Effectively Reward your Customers.t Identify market needs and help to better segment the market and better target your customers

Cons:

customer support behind the product as well as the need to get evolved and more modern, so as to satisfy needs of the market.