17 years helping Australian businesses
choose better software

17 years helping Australian businesses
choose better software

What Is SMS-Magic?

SMS-Magic is an advanced CRM messaging solution optimized for Salesforce, Zoho, and other CRM platforms. Seamlessly converse via SMS, WhatsApp, and Facebook Messenger. Key features include automated & interactive messaging, marketing tools like blasts & drip campaigns, global coverage, and analytics. Install effortlessly and configure to match your needs. Plus, with SMS-Magic Direct, communicate without CRM. Dedicated to corporate responsibility, focusing on community, sustainability, and women

Who Uses SMS-Magic?

Designed to help contact centers, educational institutions and businesses in financial services, staffing, healthcare, wellness and product sales sectors streamline communication with customers.

SMS-Magic Software - 1
SMS-Magic Software - 2
SMS-Magic Software - 3
SMS-Magic Software - 4
SMS-Magic Software - 5

Not sure about SMS-Magic? Compare with a popular alternative

SMS-Magic

SMS-Magic

3.8 (4)
USD 37.00
month
Free version
Free trial
8
1
3.8 (4)
4.0 (4)
3.3 (4)
VS
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Most reviewed
SMS Valet SMS Valet

SMS Valet

4.9 (16)
View Profile
USD 99.00
month
Free version
Free trial
11
No integrations found
4.8 (16)
4.7 (16)
4.8 (16)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to SMS-Magic

SMS Valet
SMS Valet

SMS Valet

4.9 (16)
Top rated features
Reporting/Analytics
View Profile
Voyage
Voyage

Voyage

4.4 (12)
Top rated features
Autoresponders
Landing Pages/Web Forms
Message Personalization
View Profile
SMS API
SMS API

SMS API

4.7 (34)
Top rated features
2-Way Messaging
API
SMS Messaging
View Profile
Text Request
Text Request

Text Request

4.6 (1,195)
Top rated features
Chat/Messaging
Customer History
SMS Messaging
View Profile
Marketing 360
Marketing 360

Marketing 360

4.6 (1,121)
Top rated features
Behavior Analytics
Landing Pages/Web Forms
Spam Blocker
View Profile
Intercom
Intercom

Intercom

4.5 (1,087)
Top rated features
Chat/Messaging
Live Chat
Real-time Consumer-facing Chat
View Profile
Birdeye
Birdeye

Birdeye

4.7 (665)
Top rated features
Real-Time Notifications
Review Monitoring
Review Request
View Profile
Project Broadcast
Project Broadcast

Project Broadcast

4.9 (584)
Top rated features
Mass Texting
SMS Messaging
Scheduled Messaging
View Profile
Podium
Podium

Podium

4.3 (511)
Top rated features
Chat/Messaging
Real-time Consumer-facing Chat
Review Request
View Profile
See more alternatives

Reviews of SMS-Magic

Average score

Overall
3.8
Ease of Use
3.8
Customer Service
3.3
Features
3.8
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
50%
4
25%
1
25%
Write a Review!
Verified Reviewer
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Super simple to use

5.0 3 years ago

Pros:

It helps us to communicate faster and easier with our merchants.

Cons:

We had a small hiccup with integration but once that was fixed, we haven’t had a problem yet.

Zeckie
Customer Care Rep in US
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With SMS-Magic

5.0 8 months ago

Pros:

With SMS-Magic, marketing us easy thanks to ease of sending SMS in bulk. The software also allows scheduling easy

Cons:

My experience with SMS-Magic has been positive - no issues.

Kelly
Director of Growth in US
Construction, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Do not use this product.

1.0 last year

Comments: Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing so.

Pros:

We were attracted by the price. I have now found many other better alternatives.

Cons:

They did not know how to properly set up the SMS which delayed our ability to use SMS. It has been over two months and we still haven't been able to send a single text to users and they are denying any sort of refund.

Timothy
Salesforce Administrator in US
Higher Education, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Very capable product

4.0 2 years ago

Comments: We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages, via Campaigns, to all of our audiences. Very simple to use messaging capability within Salesforce itself, too.

Pros:

SMS Magic integrates seamlessly in Salesforce. SMS Magic does all the initial set up to create the Process Builders to Task the right people and have the conversations show up in the right page layouts.

Cons:

You have to really watch their billing. It rarely matches what you are quoted but they will fix it when you point it out.

Software found in