17 years helping Australian businesses
choose better software

What Is MSB Docs?

MSB's platform ensures enterprises achieve and maintain compliance by validating our software against crucial industry regulations. Trusted by more than 1 million users in 188 countries, MSB Docs enables organizations to easily create documents, send these to the signers for eSignatures, and archive them. MSB Docs has also been consecutively featured on Gartner's eSignature vendor, Gartner's Hype-Cycle, and Gartner's Market Guide for 5 years.

Who Uses MSB Docs?

We specialize in the heavily regulated industries like Pharma, Life Sciences and Finance. We cater to various industries such as e-commerce, real estate, food manufacturing and others.

MSB Docs Software - Account Login
MSB Docs Software - Upload Document
MSB Docs Software - Prepare Workflow
MSB Docs Software - Inbox
MSB Docs Software - Sign Using MSB

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Reviews of MSB Docs

Average score

Overall
4.9
Ease of Use
4.5
Customer Service
4.8
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
92%
4
8%
Nikhil
Nikhil
Nikhil Sagar in India
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Overwhelmingly positive experience

5.0 3 years ago

Comments: Overall, we are very happy with the services offered by MSB Docs. We are able to minimize the paper and printing costs and increase productivity too. A simple audit trail shows us every detail of the signed document including the name of the signer, time, and place. Some of our team members were a bit unsure about it at first, but once they started using it, there were no complaints.

Pros:

Easy track and trace Cost-effective Easy to navigate and sign

Cons:

Not much to dislike about this product.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 501–1,000 Employees
Used the Software for: Free Trial
Reviewer Source

Review for MSB Docs

5.0 2 years ago

Comments: The app is working as intended. Helpful and useful especially to its target users.

Pros:

The app offers enough content that can help the user in documentation. It has easy to navigate UI that uses familiar buttons. The app has enough features to do its main function. Also, it has other features like electronic signatures feature which is very helpful especially in this digital age. The app has free trial wherein the user can test the usability of the app

Cons:

The app could add additional and more features to engage more users.

Anmol
Manager in India
Mechanical or Industrial Engineering, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

MSB Review

4.0 3 years ago

Pros:

Before MSB Docs, we often followed up with people to resign pages or fields in the contracts they missed while doing wet signatures. This delays the closures and sometimes discrepancies. There is less room for mistakes, delays, and frustration with MSB Docs. Happy to choose MSB Docs as our eSignature vendor

Cons:

I have not faced any major problems while using MSB Docs

Verified Reviewer
Verified LinkedIn User
Automotive, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product!

5.0 6 years ago

Comments: My experience with MSB is 10/10. They offer excellet product and round the clock support

Pros:

MSBDocs helped my firm save hours of time that we spent in getting signatures and not to mention it helps in saving paper and ink, helping our planet. I have been using MSB Docs for a year now and simply love the support team. They are always available to answer my queries.

Cons:

Nothing I have encountered yet. Whenever I have any issue, they modify the product in no time to resolve the issue

MSB Response

6 years ago

Thanks for your review. It draws a smile on our face to know that you are happy with our services. You can be sure that we will keep doing our best to provide you and the rest of our users with the best service.

Linda
Linda
Sr. Manager, Clinical Contracts and Vendor Management in US
Verified LinkedIn User
Biotechnology, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

MSB Review

5.0 6 years ago

Pros:

The software allows business to continue despite very busy meeting and travel schedules. I work in the outsourcing group of a pharmaceutical company, and develop hundreds of contracts every year. Some of the dollar values of these agreements are in the millions of dollars, and therefore require several levels of internal approvals. MSB makes it easy to follow processes and procedures, regardless of executive management's busy schedule. They can approve spend via MSB on their phones or their computers, and that results in faster turnarounds and implementation of the activities being approved.

Cons:

I don't like the size of the tags, and it is not very easy to resize and align them to the correct place.

MSB Response

6 years ago

Thanks for your feedback Linda. We are very pleased to read this as you know we constantly strive to provide the best service. We hope we can keep being of great help to G1 therapeutics. Thanks for the feedback about the tags. Our development team will look into it and have it solved for our next release.

Daniel
Daniel
Account Manager in Colombia
Management Consulting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Quick - Efficient - User friendly at the right price!

5.0 6 years ago

Comments: Document storage and efficiency and storage, you're able to use it for any department of an organization.

Pros:

I was able to have visibility as to when someone signs, ignores, or even views one of my documents.

Cons:

I would like to see the platform in Spanish.

MSB Response

3 years ago

Thanks Daniel. We are pleased to read that you are being able to have better visibility and control over your documentation processes. MSB Docs is a highly customizable solution and we do offer this platform in different languages. Please get in touch with us.

Verified Reviewer
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

The platform is great

5.0 7 years ago

Pros:

Cust support representative explained it really well. Made transition very smooth . How it transformed all my paperwork onto one platform.

Cons:

None I have not come across any issues The response has been great and the onboarding process was informative

Eddie
Eddie
Customer Success Manager in Colombia
Verified LinkedIn User
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Robust tool

5.0 6 years ago

Comments: Bang for buck! Great compliance and robust features at a very affordable rate.

Pros:

Great compliance Interesting features I hadn't seen before Easy to share docs automatically when signed Great response time from support team

Cons:

The user interface can be more friendly Some times adding the signature/text fields is not as precise as it should be

MSB Response

6 years ago

Hi Eddie. Thanks for your feedback. We love the fact that you like our platform and our support team is always happy to help you and all our users. User interface (UI) is being constantly updated based on the suggestions that you and other users give us. As a company we value and welcome any suggestions that may help the improvement of our product to better serve you and the rest of our users.

Rashanda
Business Development Executive in Colombia
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

I am completely blown away by this product

5.0 7 years ago

Comments: Secure document processing
Tracking and reporting
Retention and storing of important documents
High-security levels
Privacy
compliance
Scalability

Pros:

An intuitive and verifiably secure document processing software. Regulatory requirements and authentification features required by compliance agencies are adhered, as such, making it quite easy to roll out the technology for industry use across the board. The interface is quite user-friendly, the pricing structure is flexible and their interface is customizable, depending on the particular customer needs. My signature book saves money, time and improves overall administrative efficiency across all departments.

Cons:

There is no foreseeable disadvantage to using this product. Currently, I have only seen the usefulness and necessity of such an interface in today's world.

Nick
Marketing Manager in US
Used the Software for: 6-12 months
Reviewer Source

Excellent. Saves precious time.

5.0 7 years ago

Pros:

Intuitive, highly secure way to manage digital signing process. Also use for document approval and other document approval processes. Tracking, signing, reminders... all automated. They have 24/7 support that so far has answered immediately to any of my inquiries. No printing & scanning documents and no missing documents. Dealing with our vendors became so much easier and faster. Received 30 days free trial with full training.

Cons:

No issues so far. New user. .

Michael
Founder in Colombia
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

MSB is quick, easy to use and seamless

5.0 6 years ago

Pros:

Works well, is secure and easy to use ensuring a seamless end to end experience

Cons:

Nothing to complain about. Good price and easy to use e sign

MSB Response

6 years ago

Hello Michael. It makes us happy to know that you are having a good experience with our E-signature and document processing solution. Wishing you tons of success! MSB - Smart Document Solutions.

Juan
Business Development Representative in Colombia
Used the Software for: 1-5 months
Reviewer Source

Great software!

5.0 7 years ago

Comments: Safest documents processing. No wasting time distributing or storing documents.

Pros:

How easy it is to use. How secure it is for sensible documents management. How fast and helpful their support team is. Their capability to integrate with other systems (ERP, CRM, SAO, QMS) 30 day trial for free including full training! It is a great platform, easy to use and completely secure. I haven't had any issues and when I have had any doubts the support team has been there 24/7 to help me.