17 years helping Australian businesses
choose better software

About Box

Box empowers teams to work from anywhere with a single, secure collaboration platform built for the entire content lifecycle.

Learn more about Box

Pros:

Easier to use than Dropbox. Better customer service.

Cons:

If you don't know what "folder" a document is in - or even its exact document name, the search tool can be very difficult, and almost useless.

Box ratings

Average score

Ease of Use
4.5
Customer Service
4.2
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.3/10

Box has an overall rating of 4.4 out 5 stars based on 5,551 user reviews on Capterra.

Have you used Box before?

Share your experiences with other software buyers.

Filter reviews (5,551)

Melanie
Melanie
Owner in US
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Better than the rest

5.0 3 months ago

Comments: Came for the file storage. Staying for the wide array of features to edit, collaborate, protect, and organize my work.

Pros:

Besides being a file sharing and storage software, it excels where other software does not even come close. I like the features to edit docs and files. The integration with google workspace, adobe, and microsoft office make this so essential. The security features are also not something I realized I valued until I started using box. I just feel like my files and my data are taken care of when I use this service.

Cons:

There is no beating around the bush here: box is expensive. But also... lots of storage services are these days. The free version does not get you very far. I think it's the same space Google Drive gives you, but again, the features within box cannot be found elsewhere.

Ing. Ind. Manuel
Industrial Engineer in Ecuador
Import & Export, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Start with Box

5.0 3 weeks ago New

Pros:

Unlimited storage from the most basic plan for companies.

Cons:

At the moment we have started working with box and I have not found any functionality failure with work colleagues.

David
Attorney in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good but not great

3.0 2 months ago New

Comments: Overall, a decent value for the price. It could be designed a little bit easier for use.

Pros:

The cost is reasonable. It is also fairly easy to use.

Cons:

It is not the most easy software to maneuver about.

Sienna
Architect in US
Design, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good workflow and I like Canvas feature

4.0 2 months ago New

Pros:

The workflow is easy and fairly seamless. I like the canvas feature.

Cons:

I wish the sharing of folders worked a little bit better or that it was more clear who each was shared with.

kobina bosumtwi
HR Project Manager in Ghana
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

A Solid Cloud Storage Solution for Collaboration

5.0 3 weeks ago New

Comments: Box has indeed been a dependable cloud storage service for our team, right from easy file sharing to secure collaboration and a high level of integration with other tools. It is for this reason that despite pricing concerns, security, scalability, and ease of use make it an excellent choice for businesses that really need storage and collaboration.

Pros:

Box excels in providing robust cloud storage and file-sharing to enable collaboration among teams with much ease. Its ease of use, combined with good integration into popular productivity tools like Google Workspace, Microsoft Office 365, and Slack, makes it highly effective for business. Advanced security features of Box include encryption and granular access control, particularly helpful when it comes to dealing with sensitive documents.

Cons:

While Box has great functionality, the pricing for Box can be quite steep with its structure for small businesses, particularly if you have to scale up or require additional storage. There are also slight complaints from users that the mobile application needs to be a little more intuitive and responsive.

Verified Reviewer
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Developer Freelo

5.0 2 months ago New

Comments: Reliable storage solution, but interface can be confusing.

Pros:

Robust file sharing with excellent collaboration tools.

Cons:

Limited integration options with some third-party apps.

Verified Reviewer
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Secure but costly

4.0 2 months ago New

Comments: Box is highly secure and collaboration-friendly that prioritise data security and compliance. However, its cost and complexity may be barriers for small businesses.

Pros:

Box can keep a history of file versions, allowing users to track changes, revert to previous versions, and maintain a clear audit trail.

Cons:

The user interface can be difficult to navigate for new users, particularly when managing larger volumes of files or more complex workflows.

Verified Reviewer
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

You should try!

4.0 last month New

Comments: Overall it is a great app and I will continue to us it!

Pros:

I like that everything I need to communicate with my scholarship team is within reach and box makes it super easy to use each month.

Cons:

The only issue is box at time cane be slightly confusing if you do not know where to start.

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Very useful platform

4.0 2 months ago

Comments: Overall, we are very pleased with the decision to use Box for our data storage requirements, which have exceeded expectations in every way and have greatly simplified our workflow.

Pros:

Box software offers an easy-to-use, intuitive user experience with a variety of features and capabilities, making it suitable for businesses of all sizes.

Cons:

Add dashboard features to display the status of shared files and folders, and to make it clear and simple for administrators to view the status of the latest views and downloads.

Verified Reviewer
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Box for collaborative use

4.0 last month New

Pros:

I like the ease at which I can collaborate with colleagues

Cons:

I do not find the desktop version to be particularly user friendly

zoie
zoie
Creator and Coach at TantricSense in US
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Box is my number one cloud storage software!

5.0 5 months ago

Comments: Overall Box is my favorite cloud storage software. I use both Online and Mobile App and love the seamless use from one to the other. In all the years that I've been using Box, I have never had a single security issue. The functions are easy and intuitive. File loading and transferring is very fast. Box is a very solid and reliable product, with a high trust factor. I highly recommened.

Pros:

Box offered the best introductory deal, so I gave it a try. I like the clean interface, ease of use, security, and intuitive functions. Box makes file sharing easy and very reliable.

Cons:

I've been using Box for over 3 years and have never had a negative experience.

Miha
Executive Director in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Box is a great file storage, sharing, and collaboration tool.

4.0 last year

Comments: Overall, the last 4+ years the tool has been really helpful for our organization. We also feel more secure adding files in Box that are sensitive vs Google Drive, so we use this as a backup up location for these types of files.

Pros:

Cloud storage of files that are also accessible in the cloud and desktop. Ability to limit access across staff, project teams, and internal or external organizations. Large capacity for file storage at your fingertips.

Cons:

Some features are not as thoughtout as other tools: renaming large amounts of items like photos, moving files from one folder to another, and many times links shared to outside orgs and emails dont work the first time.

Han
Engineering Manager in US
Medical Devices, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Decent file storage and sharing

5.0 4 months ago

Comments: We use it to share files within and outside of the organization. It can be used for files and folders alike, which is very useful for us. I’m happy with the quality of this software, and hope others would adopt it too.

Pros:

Box has a very friendly UI that anyone can start using easily

Cons:

It’s not very common in workplaces, so I struggle to find teams and companies that I use it to communicate with

Athina
Product Manager in Luxembourg
Consumer Goods, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Box is reliable when it comes to secure document management and collaboration

4.0 3 months ago

Comments: Overall, Box is a very reliable and secure platform for cloud storage and collaboration, which offers users a rather vast range of features to support document management and team collaboration.

Pros:

Box excels is great for file sharing and storage, offering solid encryption and access controls that help protect sensitive information by the users you select. The platform is extremely user-friendly and easy to navigate. you can have real-time editing and commenting, which enhance teamwork and streamline workflows, and you can do all that from your mobile phone through their dedicated app, allowing users to manage files and collaborate from anywhere.

Cons:

Overall I don't have many cons to point out for Box. Maybe an chat box or messaging options could prove helpful during overall communication.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Very Good Program

4.0 10 months ago

Comments: It helped me to complete my work very quickly and not worry about the confidentiality of my files and data. It also helped me in the development of my company and the speed of its performance and transfer of files.

Pros:

A very secure program that allows you to store without limits and share them in a very safe and easy way, and you can restore your old files. also. This allows the organization to be managed better and faster and is very excellent for large, medium and small companies and institutions

Cons:

I do not find many negatives in this matter, and since I learned about the program and used it, I have not suffered from any problems or negatives.

Nishmitha
Accounting Manager in Ecuador
Renewables & Environment, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great document storage solution

5.0 3 months ago

Comments: Helps me to increase accessibility and security,makes it easier to find and share files and streamline my workflow.

Pros:

I like that it provides facility to upload documents and share them with internal parties securely. It is easy to access and navigate.

Cons:

So far i haven't experienced any problems with the software.

Verified Reviewer
Verified LinkedIn User
Human Resources, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Box the great tool to keep your files secure

5.0 7 months ago

Pros:

1. File Sharing and Collaboration 2. Security and Compliance

Cons:

The box notes could be more accessible and they are not really used by our clients.

Princess
Legal Associate in Australia
Legal Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A robust tool.3+ years using it and it is superb.

5.0 3 months ago

Comments: Box allows us to work at our full potential and make quicker decisions.

Pros:

The safety and security Box brings when sharing files is mond blowing,It is also very easy and effective to send files,download and receive files as well.

Cons:

Nothing really,I like the interface and the ease of use.There is nothing I would change at all.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Easy to use Content management platform

5.0 5 months ago

Pros:

It is a secure platform that provides a secure environment for my data and keeps everything safe. It does not sell or steal anything from our data like other cheap software available in the market. Its sync features work amazingly and uploads data in very little time. If I talk about the cost it is a cost-effective tool and provides premium type of services to not only me but also to all users of Box.

Cons:

Box provides secure services, there is nothing to dislike about this tool. I appreciate its team for developing the great features that have created easiness in managing our precious data.

Divesh
Children Mentor in UK
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

File Storage and Sharing Program: Box

5.0 3 months ago

Pros:

Box has a mobile application which makes it super easy to store, share and coordinate on files in one place.

Cons:

There is no daunting aspect which I am experiencing on Box.

Mike
Owner in Spain
Alternative Medicine, Self Employed
Used the Software for: 2+ years
Reviewer Source

Box - easy, effective and secure cloud storage you can totally rely on

5.0 10 months ago

Comments: Happy I found this years ago. When I was a teacher, I would put student documents online, so they could access the notes later - and they also loved getting teh free introduction to using Box.

Pros:

I like the way it integrates. I use it with Trello. I also have a folder of all my details for when I travel, like photos of my passport, tickets and contact numbers. It means I can access these from anywhere if the world if needed.

Cons:

Nothing. It's a great product and works really well. There's nothing to complain about with Box

Akinyemi
Deputy Principal Academics in US
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Backup files to the cloud with Box!

5.0 7 months ago

Pros:

Has made it easy for us to securely store files. We can easily collaborate and share files and documents with others. Also i like it’s strong security in the cloud.

Cons:

It is great for secure file sharing and collaboration, nothing that I dislike towards it.

Ebenezer
Medical Editor in Czechia
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Box...Up All Your Files

5.0 3 months ago

Comments: I really like Box as a cloud storage system. The best feature is how multiple users can work on the same document, even simultaneously, and this does not affect the final saved version.

Pros:

A single place where all documents can be reached.

Cons:

Sometimes...and I do mean sometimes, it can be a bit laggy.

Blak
County director in UK
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Endless storage and organization with Box

5.0 2 months ago

Comments: It is super helpful for storage and collaboration with team.

Pros:

It is very easy to move and share files with others. Also it is perfect for cloud storage and it has an easy to understand interface.

Cons:

Box is very helpful, nothing to dislike towards it.

Rupa
Quality Engineer in UK
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Nice document sharing and management tool

4.0 3 months ago

Comments: Overall its good for document sharing and management

Pros:

Its very easy to share documents. It had good vwrsion history as well. I can update it online or download amd upload the revised document later

Cons:

Searching dor doxuments is a little tedious. Also it gives a generic error message if a document is not found or if you dont have access to it.