Bookeo Reviews

Perfect Booking Software for Aerial, Dance, or Fitness Studio

Comments: Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.

Pros:

I manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.

Cons:

It's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.

Very happy customer for over a year!

Comments: I did a lot of research on different options. Bookeo by far is the best option. Other reservation companies want you to use their credit card processing system, or they want to design everything for you, rather than giving you control, or they make information hard to find without sitting through a demo and a hard sell. I love being able to use my own external apps and I appreciate being able to log in and make changes whenever I need to.

Pros:

1. Functionality. The Bookeo software allows me to customize so many aspects of my reservation system, including pricing, special pricing, discounts, customer communication, discounts, calendar syncing, website integration, and so much more. Whenever I have something new I want to add or change, I find that Bookeo has an option for it, and it is easy to find and add. 2. Ease of use. I set up my booking system on my own and found that it was easy to learn and use. 3. Aesthetics. I embedded the booking platform into my website. It is a seamless experience for my customers and it looks clean and professional 4. Integration with other apps. I sync my Gmail and Square with Bookeo and it works amazing. It makes my life so much easier!

Cons:

Nothing! Everything has worked great for me so far.

Alternatives Considered: Peek Pro and FareHarbor

Reasons for Switching to Bookeo: I liked that I could set everything up myself and use my own external systems. I liked that there was a trial period to try it out and I didn't have to sit through a sales pitch.

My company is loosing a lot of money because of this application and no support

Comments: NONE. JUST LOST LOTS OF BUSINESS, I WISH i NEVER STARTED IT.

Pros:

no pros.

Cons:

Its is no longer good. lately its been taking too long on my website and I am losing a lot of business because of it . It never used to be that way. Now customers leave my website without waiting for the Bookeo's application to load . I am looking for a new company as soon as possible . It literaly takes few minutes. noone wants to wait this long and b Bookeo has no phone # to call for support so if something happens to their app then you will have to wait a long tie to fix it because you can only contact them via email and you will lose a lot of of business. Over the years their app had been inconsistent and sometimes disappearing from my website for few days at the time. Lost a lot of business over the years because people have hard time booking their appointments and because their application is often loading very slowly or does not load at all days on and days off and no support to fix the problems fast. Don't waste your money. look for a good application that is stable and doesn't not make it difficult for your customers to book their appointments . with their application you will save pennies but lose thousands. I am truly fed up with it and taking my business elsewhere

Best software until, Vest value, Best Support

Comments: SIMPLE, cheap, best support, Bookeo is really a software I love to use. I like the fact the Team wants to keep a light and simple line, which is really the way.

Pros:

Bookeo, really guys I love you, best product, best support ! They are always quick to reply and help you find a solution.

Cons:

Some options in the display could be improve like for the courses, Email automatization for teachers, some API.

Alternatives Considered: Eversports Manager

Reasons for Choosing Bookeo: Too crazy expensive and you don't need 90% of the features. Mindbody also does not respect privacy and market competitors to your own clients. Bad support, you are only "a number".

Switched From: Mindbody

Reasons for Switching to Bookeo: Less expensive, simple, and honest MONTHLY Fee that you can stop any time. Most of competitors contract you and you can't go out of the product before 1 year or else (contract because they know their product if not good !). I feel free with bookeo !

Not created for National business (NOT timezone friendly)

Comments: Email support seemed fast at first but got slower when I had an emergency (custom fields disappearing/errors). I liked the ease of use and unlimited custom fields, having both a booking and customer info in one system.

Pros:

It makes setting up group classes very easy and you can have custom questions for each customer and/or specific classes.

Cons:

No way to auto-populate timezones which caused much confusion for customers and missed classes. Integration with Google calendar but not customizable, doesn't allow for Google calendar notifications. Custom fields errored so I couldn't make necessary fields required, fields disappeared over a weekend, booking fields didn't show for the customer. Doesn't feel like a reliable fit. No custom developement available. If it doesn't fit everything you want right now, this is not the product for you.

Alternatives Considered: Google Forms, Calendly and SurveyMonkey

Reasons for Switching to Bookeo: I haven't made my decision yet. For our sister company it will be a big NO due to the timezone issue. Not sure if I will get restored confidence in my custom and required fields not disappearing out of no where to continue using this product. It doesn't seem reliable right now but I will give the benefit of the doubt if this was just a one time occurence.

Very basic and no desire to improve

Comments: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.

Pros:

The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration

Cons:

You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.

Fancy cover, hollow on the inside

Comments: Calendar scheduling and reminders should be simple, bookeo makes it difficult.

Pros:

Information about appointments and clients were accessible.

Cons:

Clunky and not intuitive. Too many screens to make one appointment, and the messaging was not consistent.

Alternatives Considered: Genbook

Reasons for Choosing Bookeo: The perception of more function

Switched From: Apptoto

Reasons for Switching to Bookeo: Price, however working correctly is worth more.

Lots of potential, great value

Comments: If the interface was cleaned up it would have been a winner. Another provider quoted us $6000 per year for almost the exact same features as Bookeo. Bookeo could easily do the job at less than $200 per month... I still think Bookeo has enormous potential. I'd still recommend to anyone looking for an affordable booking platform. Bookeo, I'd encourage you to raise your prices a bit and invest in making it beautiful and I'll be back with 10/10

Pros:

Amazing price for features offered. Had a client that wanted to sell courses, book rooms, coaching, subscriptions/memberships, discounts, bundled classes, alternative payment options like deposits, or offline payment, I loved the calendar and resource manager, it offered all the features they needed and seemed like a good deal, and they were on a tight budget. I thought it'd be great.

Cons:

In the end the client rejected it because they said it's extremely ugly. Yeah, the graphics are really dated, looks like something between Windows 98 and XP style. I'm aware I can implement my own CSS to restyle it - but when I attempted I realized some of the styles were generated with javascript and I couldn't over ride them, or there were too many styles to cancel out it was too difficult. Couldn't figure out how to replace the cheesy icons... with a little more time I might have been successful. There were a couple of bugs when embedding in our Squarespace site; whenever we reloaded the page or opened a new page with Bookeo embedded, the student would have to log in again... everyone found this irritating. I suggested to my client to just link to the portal instead but they said no... When I reached out to customer service they denied it was an issue at all - but I admit I barely provided any information on the issue (I thought about doing a screen recording) but I ended up letting it go. I think it would have worked better in a Wordpress setup anyway (more flexibility), so I was planning on testing it there. There's a big learning curve in the back-end management, if you're running that kind of business it's going to take some time to learn! Hire a tech-savvy young person to manage it for you if you can't grasp it...

Alternatives Considered: Corsizio, Zoho CRM and Arlo for Training Providers

Great product!

Comments: It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.

Pros:

After years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.

Cons:

This may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.

Beginner Booking Software

Comments: Bookeo allowed us to start taking bookings almost immediately after launching our business. It was great at the time, but we ultimately had to switch services due to lack of the features we needed.

Pros:

Bookeo is super easy to use! My entire staff picked it up very quickly! Everything is displayed in an intuitive way making it difficult to make mistakes when preparing for your day of bookings.

Cons:

Features are limited-- if you have non-standard booking situations, this product is not for you. Resource sharing between items is not possible.

Happy Customer

Pros:

I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero

Cons:

There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.

Happiest user ever!!!

Comments: It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses.

Pros:

Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.

Cons:

Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!

Definitely the best Booking system on the Market

Comments: Almost perfect

Pros:

Easy to use and deploy, fully customizable, EXCELLENT customer support. By far the best value on the Market.

Cons:

Maybe the design could be slightly improve. But appart from that, I'm still searching, ;-)

Decent software that could offer more features

Comments: Overall it’s fairly good software, but there is always room for improvement.

Pros:

This software has several options that can benefit our industry (escape rooms) such as offering multiple booking options.

Cons:

We have some unique situations that could use some more options for booking purposes such as applying promos to only certain groups of people.

Alternatives Considered: Peek Pro, Resova and FareHarbor

Switched From: Bookifi

Reasons for Switching to Bookeo: Features, passing fees on to customers

TERRIBLE! TERRIBLE!! TERRIBLE !!!!

Comments: WHEN YOU START YOUR BUSINESS ONLY

Pros:

NOT EXPENSIVE. BESIDES THAT THERE NO MORE GOOD THINGS TO SAY ABOUT THEM. THE ONLY THING I CAN SAY IS THAT THEY ARE AFFORDABLE.

Cons:

THERE IS NO WAY TO TALK TO THEM TO SOLVE A PROBLEM, UNLESS YOU WANNA BECOME A CUSTOMER, THEN THEY OFFER A PHONE NUMBER. IF YOU ASK THEM FOR A HELP EVEN WHEN YOU ALREADY TRY EVERYTHING ON THEIR HELP PAGE, THEY STILL KEEP TELLING YOU TO GO TO THEIR HELPING PAGE OR WATCH THE TUTORIAL. AND IN THE MEAN TIME YOUR CUSTOMERS ARE GOING AWAY.....

Outstanding Support

Comments: RUNS my business. Extremely satisfied.

Pros:

Full featured, mature software product.

Cons:

Use of repeating events can lead to unexpected complications when updating or deleting. Would like to have ability to have TWO reminders for clients.

Soooo glad I switched!

Pros:

Its reasonable priced and they are VERY on top of customer service. Dont be detered by their email based service. I have needed their help many many times and they always get back to me right away. Sherry Escape this boise

Cons:

Honestly, so far nothing and Ive been using it for a year.

Bookeo delivers an amazing product!

Comments: The Pacific Marine Mammal Center is thrilled with Bookeo's online scheduling and reservation system! It has been very user friendly on both the administrative and customer ends. We were able to successfully integrate it onto our personal website as well as other social media pages very easily. The customer support has been fantastic as well! We have reached out several times and the Bookeo support team (especially Marcia Murphy) always answer the question fully, with supporting examples, within the hour! Bookeo also offers several features and functionality that allow us to make each of our 10 programs unique. Something that could make Bookeo better would be changes to its aesthetics. Overall, the product is reasonably priced, easy, and multidimensional and we would recommend it to any organization or user!

Pros:

Ease, Features & Functionality, Customer Support!

Cons:

Aesthetics. It would be a nice to be able to change the look and feel of Bookeo on our websites to match certain colors and themes.

Happy customer for more than the 6 years

Pros:

We are super happy and satisfied with Bookeo and we believe we won't stop using it. Super easy to use, customize, reliable and affordable!

Cons:

The only thing we would change is reducing the booking numbers from 14 digits to at least 10 digits.

A simple, but effective booking software

Comments: It was great and I loved it

Pros:

I loved that the software was great at tracking changes made to bookings and seats

Cons:

It lacked functionality on a more sophisticated level, such as guests being able to edit their bookings on their end without representative help.

Perfect Tour Guide

Comments: My overall experience was very good in Bookeo. I really don't have any issue with the product. The only thing is they could have made better UI.

Pros:

I am a part-time event organizer. I am searching best site for organizing people through the internet. Somehow I hear about Bookeo. This makes me connect more people to my camp activities. The main thing is the CUSTOMER section. We can able to add and edit customer information and able to import contacts from various options like AddressBook, Vcard, Spreadsheet. They have tons of options for marketing our business.

Cons:

Need to make a more responsive User Interface in the Calendar section.

Tim review

Comments: The best part about the service is the customer support, being able to email and getting back a response very quickly Without us having to schedule an appointment just to talk to somebody, has been the most positive thing for us. every time we email we have a response within 10 to 20 minutes.

Pros:

Tech-support and ease of scheduling ................

Cons:

So far so good, not to much to complain about

Simplifies a Complicated Process

Comments: We are so grateful that Bookeo allows our clients to easily view studio space availability at a glace, make reservations , and pay for the those reservations with a credit card, which they were not able to do previously.

Pros:

Bookeo helps me keep track of all our studio reservations. With Bookeo, our clients now have the ability to reserve the studio space, and they can also pay for those reservations all in one place.

Cons:

With so many features and options, it took me and our staff a little longer than usual to get accustomed to the interface.

Great service, backed by great service.

Pros:

Flexible, intuitive, and useful. Their support staff is prompt and helpful, with incredible service.

Cons:

Occasional need to write the support team, due to various intricacies (for example, certain activities that get booked have to be categorized in certain ways in order for the software to understand how to act).

I have had only a small amount of trouble, and anytime I think I am stuck Customer Support fixes it.

Comments: I love Bookeo Customer Support. They have fixed everything I have had trouble with, they do it quickly and in a friendly manner. They are unbelievably helpful.

Pros:

Ease of use