Practice Fusion Reviews

Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice.

Comments: The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF.

Pros:

The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS.

Cons:

I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming!

Solid Software

Comments: I like practice fusion for my smaller clients that are not looking to grow or expand their practice. I would not recommend for extremely high volume or high complexity specialties.

Pros:

Practice Fusion is a great software for smaller practices that don't need all the bells and whistles. It is very affordable and easy to set up.

Cons:

The customer service is terrible and it is very difficult to get a live person. They do have a lot of support videos but sometimes you need to speak with someone when you cannot find what you are looking for or none of the support videos are addressing your needs.

misleading sales people... product DOES NOT INCLUDE WHAT YOU ARE TOLD

Comments: customer service is non existent, the implementation classes they offer are rushed and then shed a light on all the services that they do not include... such as purchasing your own license just to have the ability to use CPT codes??? i have NEVER heard of such a thing.

Pros:

NOTHING !!!! AVOID this EMR at all costs

Cons:

I was told by the sales person that everything i was looking for was included, then i did a free trial which did not give you COMPLETE access. beware, the price does not include EPCS, and there are NO CPT codes... unless you purchase your own CPT license or you cannot enter a single procedure code or anything to do with screening. you also have to manually enter each modifier as they also so not come included. I tried to cancel my subscription within 25 days of signing up with them and they said NO. they are dishonest and will hold you to this even if you are completely unhappy with their product... I will tell every fellow physician i know to avoid this product at all costs. Apparently they care more about getting their money then having satisfied physicians using their EMR who would actually refer others to it.

product review

Comments: It was a decent program to use for EHR and medicine prescription

Pros:

It was a decent program, inexpensive and easy to use

Cons:

There were some features that were not very intuitive

Great Stand-Alone EMR

Comments: Overall Practice Fusion is a pretty great EMR. The connectivity to back end service (the billing aspect) is not great, but there are plenty of things that make the software worth it, including clinical decision making support, drug interaction reminders/warnings and the ability to e-prescribe.

Pros:

Practice Fusion was very easy to set up and very user friendly to utilize. The system has a built in system of shared templates that can be customized to fit your practice and save your healthcare providers a substantial amount of time. The connectivity associated with e-prescribing is also a great feature that allows providers and staff to save time by e-prescribing directly from patient charts. Overall, for the price, Practice Fusion is a great prodcut.

Cons:

Some of the things that I think Practice Fusion could improve upon are the interconnectability between Practice Fusion and billing third-party billing softwares. Unfortunately, when connecting with your billing software, we have a significant amount of billing "clean up," and "claim scrubbing," work to do which can be pretty frustrating. Also, Practice Fusion also is requiring individuals to pay for updates to ICD-10 for 2021. I would respectfully suggest that if you offer an EMR, a portion of your product should automatically include ICD-10 updates. The system also currently lacks the ability to verify insurance eligibility for Medicare and Medicaid patients. Lastly, Practice Fusion just underwent a price increase, which is disappointing to some extent but hopefully these increase will address some of the issues described above.

A great budget option if you don't need customization

Comments: I initially implemented the product when it was a standalone product offered for free. It was an ambitious but limited piece of software that was eventually sold to Allscripts. Very soon after, the business model shifted from selling aggregated data and in-product advertising to a subscription model, but still remains very inexpensive. The system is very rigid in that it does not offer a lot of options for customizing or the ability to develop workflows specific to a practice, but it has all of the basics as well as some features that other vendors charge extra for (lab integrations, patient portal, etc.). For a more robust feature set, you may need to use the limited number of third-part integrations that are offered, which will have additional costs associated. Overall, it's one of the quickest and easiest EHR systems I've setup (eCW/Nextgen/Aria) and it works well because of the universal design/limited options. If you can get it to fit most of your needs (and you get a free trial to figure that out), then you probably won't find many options that can compete with it on price. If you have a large office and complicated systems, you might find other systems provide a better value proposition.

Pros:

Easy implementation (up and running in a day). Reasonably good feature set (lab integration, call and text reminders, patient portal). Very competitive price. Free to try.

Cons:

Very little customization. Initial navigation is not very intuitive. Requires annual commitment. Additional features use third party integrations and have additional costs associated. Lack of device integration.

Beware of the limitations

Comments: Customer service is poor. Phone support is essentially non-existent. E-mail support is hit or miss. If you ask about how to do something that the program doesn't do they will just ignore your question. The documentation about how to set up the patient portal or even how to know what it looks like to the patient is lacking. Training videos overly simplistic. Pricing structure limits the number of staff per provider that can access the software. They lock you in to a contract period with no cancellation option until the time is up.

Pros:

Cloud based with straight forward and uncluttered user interface. Easy to set up key phrases and text shortcuts. Scheduling works about as expected. Integrated e-prescribing works better than some other ehr products.

Cons:

All scanned outside documents are stored in a separate database from the patient's chart - i.e. you can't access that scanned specialty report from the patient's chart, you have to look it up separately. No place to enter the results of in-office lab testing. No true charting templates.

Practical for Small Offices

Comments: It's a great product for a single or 1-2 provider group. Anything larger and you'll need a better EHR/EMR product.

Pros:

The ease of use. Practice fusion was very easy to learn and use. I set this product up for a single-provider practice in a quick transition from Athena. I didn't have to sit for hours training the provider on how to use PF as it's very easy to use on a daily basis.

Cons:

Lack of features. The ability or lack there of to manipulate templates, create documents, receive faxes, lab results, etc. You had to set it up with only the providers that integrate with PF.

Manage patient records

Comments: From the beginning, Practice Fusion allowed our practice to fully switch to government mandated electronic medical records. And with that switch it allowed us to earn rewards from the government. As practice fusion has grown, we have grown with it. Although no longer free, it does offer a free 2 week trial period with out having to even put in a credit card number. I highly recommend you give it a try!

Pros:

I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records.

Cons:

As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth!

Practice fusion improving the experience in EHR

Pros:

Is user-friendly, has great accessibility, and cost-effective. But I can not leave without mentioning customizable templates and the time that you don’t waste.

Cons:

The only thing I would mention will be speed issues because affect workflow and efficiency.

Couldn't wait to switch

Comments: Negative

Pros:

Not one single thing. Billing was ineffect. No customer support team.

Cons:

Templets were not conducive for our practice. The price was great until they raised their prices considerably.

Practice Fusion woos

Comments: They are in LA so you have no support until 11 am or 12 pm if you are in the midwest or east. Virtually no speaking support at all. Constantly cant get in and have to get a new password. Puts you way behind . You have a person that is suppose to let you in your account but may not be available. It is cheap but recently raised their rates by 50% without giving any added features. Patient portal is hard to access. The self scheduler is non existent . Patients have to remember a full website address to access. They do not help with the QPP constantly wanting you to redue depression screens and diabetic screens that you already did. So there health maintaince is horrible as is getting labs and investigations to the chart in the patients chart. Lots of extra time. Non existent IT

Pros:

Cheap, although they just raised their prices by 50% with no added features.

Cons:

No support, now Allscripts owns. They recently increased the monthly fee by 50% but not giving any new features. Templates are a joke. They are not coordinated with P aware or any state prescription service . Still they could not get the labs around me to put them in my charts. Its impossible to up load anything without a hassle. They keep raising the prices and offering less. My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one. Multiple times its down and unusable. They were in trouble with FDA for trying to get providers to prescribe opiates for a kickback and now allscripts owns the company. The referral process is a joke. They only send the face sheet and you still have to fill out all the referral information. Everything is extra now.

Do not sign up with this EMR. Look elsewhere. False advertising.

Comments: 've been with Practice Fusion for 7 years. When I joined, they promised that the service would always be free. Seriously, that was there main selling point. Always free. About 5 years in, they sold the company and now the story has changed. Now it's $99/provider/month. I tolerated the issues with PF when it was free because I was saving so much money that I could deal with the short comings. Now that I have to pay for it I want to warn people not to join. Once you join an EMR, it's hard to switch so I feel stuck. There is NO customer service. I've been trying to reach my rep for over a month and no response. When I created a customer service ticket, again, no response. Basic things that should be simple to do are impossible on Practice Fusion. For instance, I can't set up automatic reminders for patients to come in for their annual exams. If a patient wants their chart to be released, you have to download each document one by one. It takes an hour to download a chart. I've come to dread records released requests. If you want to create reports, patient lists forget it. Basic reports are not supported. I've been asking for the same basic technology for 7 years and all I heard was " great suggestion, we will send it to our development team". Then nothing happens. Now, it's gotten so bad, I can't even reach a live person. You have to submit a ticket for issues and no one responds. My office manager has tried to set up meetings with our rep (you can do it online) and he doesn't ma

Pros:

Easy to use. Started with the company 7 years ago because it was free and advertised that it would always be free. They lied.

Cons:

No customer service. Cannot perform basic easy functions. Cannot send patient reminders to have them call for an annual appointment. If a patient wants their chart released or an insurance company needs there chart, you have to download each document, lab one by one. It can take an hour to copy one chart. The only bulk thing you can download are the notes but everything else has to be downloaded one by one. I've been requesting basic functionality for 7 years and nothing gets done. Now you can't even get them to respond to help tickets or scheduled online meetings.

Perfect fit for our small practice, definitely one of the best EHR platforms available

Comments: Working with Practice Fusion has been a positive experience overall and I can't imagine what our first year in business would have been like without it. The last thing any practice wants to worry about or have issues with is is an EHR platform. Practice Fusion has been a solid system, allowing us to operate effectively on a daily basis and focus on growing our practice. The cost is definitely worth it (even though it was free when we started!) and Practice Fusion is by far one of the best EHR platforms available today. We won't be switching EHR systems anytime soon.

Pros:

When we were opening our practice almost a year ago, there were 3 main EHR platforms we were considering. After the demos and in-depth trials, we ended up choosing Practice Fusion because of the clean interface, ease of use, add-on features, and integration options. We felt that Practice Fusion would allow us to customize our EHR system over time, building and adding only what we want. Having used Practice Fusion since beginning our business, we have been really pleased overall. It serves all of our current needs and has helped our practice run smoothly and efficiently. Practice Fusion is convenient to access online, has useful templates for charting, is intuitively navigable, and produces documents/reports that are clear and professional in appearance. Practice Fusion has been a great fit for us so far.

Cons:

I would say that the main issue we run into with Practice Fusion is subpar customer support. While there is an option to chat with a live representative, the wait time can be excessive. When I finally connect with an agent (if I haven't moved onto something else and forgotten about waiting), the quality of the help that I receive is hit-or-miss. Also, there are a couple of minor things that I am hoping will be addressed (being able to search for patients by nickname/preferred name, documenting meds that have been called in vs. sent electronically, etc.), but no EHR platform is perfect and Practice Fusion is definitely the best system I have used thus far.

Software being managed by morons

Comments: Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be.

Pros:

Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider.

Cons:

Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable to remain in business but don't make me use to your product and when you have issues they throw it to a " crowd voting system". As a user i had never even realized that a voting system existed and as a busy provider i do not have the time to read through to find some fix i need already reported. How silly and draconian, who ever came up with this idea needs to be fired!. The founder definitely has no more involvement with this software otherwise he would have seen that no support and inability to adapt to simple tweaks leaves a horrible last. DO not use because you will have trained and gotten used to this and then issues would arise as they always do and you are faced with looking for another. No integration with billing software and this is why. A list of billing companies are given as partners but communication is one way. The super bill flows into the billing but no way to know what a patient owes when they return . There are lots of free clearinghouse but PF in their infinite wisdom will not integrate.

Worst E RX system - CLunky beyond belief

Pros:

Cost cost is great but thats it otherwise its a very clunky system

Cons:

The e RX system is unbelievable clunky I have asked over and over to please allow storage of meds that we use repetitively for extraction by a macro . FOr example I have patients in travel med that get the same 4 Rx's over and over . Each time I have to write them all out - Our old system SOAPWARE I could extract these with three key strokes . With practice fusion I am well over 500 key strokes for the 4 meds - multiply this out x 20 patients - you are wasting a ton of time . When sending controlled substances just hit one wrong key on your password and it boots you out of the entire system . YOu have to log back in re extract the patients chart re enter the information . Multiple repetitive screens - YOu enter the directions in one screen it loses them on the next and you have to re enter them - CLUNKY CLUNKY CLUNKY my OLD SYSTEM ALLOWED ONE TO CONSTRUCT CUSTOM macros - you could construct a letter - drop the patients name automatically into drop labs vitals etc etc Want a note for work - construct a macro construct custom questions and boom the letter is done each and evry time - not so with PF - you type up the letter in WORD and save a copy then enter all the demographics each time CLUNKY CLUNKY CLUNKY

Gets worse every month

Comments: I am excited to say that we are finally getting a new EMR. Practice Fusion is simply TERRIBLE. The 3 days notice for a change THEY MADE was the last straw for our practice.

Pros:

I liked that it was free and truly helped me build my practice, without paying for an EMR when I opened. When Practice Fusion fell short, it was ok because it was free. The always stated they would be free and then sold out. They promptly started to charge but changed NOTHING!! Now you pay for something that was free, with terrible Customer service.

Cons:

They simply have no idea what they are doing. 3 days notice given to practice to update prescribing because they used a new company. Instructions are TERRIBLE and their system is not ready for it. Additionally, they are TERRIBLE with MIPS and meaningful use. YOU WILL GET PENALIZED IF YOU USE THEIR SYSTEM. 3 set meetings, that they simply did not attend. My entire team was sitting around a table, for the MIPS meeting THEY REQUESTED and 3 times they did not attend or even contact us. They DO NOT respond to calls or emails BUT when you log into the EMR you see "SIGN UP FOR MIPS". It is a joke.

If you don't mind a little frustration

Comments: It's ok for what front office does but the problems are withing the providers side. It is good for an EMR just not easy to learn

Pros:

It is great at keeping up appointments and check-in. Can be testy sometimes but overall a decent program

Cons:

Very little way to fix mistakes when sending out referrals to other specialists and radiology

Practice Fusion User

Comments: Too much clutter on notes. Not good platform for specialists / surgeons
Customer service and technical help very sub-par - seems like too small of a company

Pros:

cloud based reasonable monthly cost for small practice Soap Note templating allows variable options within a templated diagnosis searching dx codes is made easy

Cons:

customer service and technical help is pretty much non-existent with this company. rigid parameters / fields that do not adjust - such as creation and templating of procedure notes and operative notes have to be in SOAP format which I would prefer these encounters appear as a separate note type unable to save frequent prescribing habits so each time a medicine is given it takes significant time for electronic prescribing significant clutter on the notes, however fields that are required for standard medical billing such as Review of Systems and standard fields such as past surgical history not unable to include dx codes into templates (only words) so templating speeds up workflow but then slows down if using electronic billing because each diagnosis has to be re-entered Rigid parameters for meaningful use reporting. So the options don't apply to specialists

Don't do it

Comments: On a scale of 1 to 10 I'd say 2 with 10 being best and 0 being worst

Pros:

Paperless and promised ability of patient interaction with scheduling and intake

Cons:

Most everything else. Starting using this when it was free several years ago to comply with the EMR requirement. When they started charging I looked at other systems but didn't want to go thru the hassel of transferring all the files, small practice with no IT department, just didn't want to take the time. The support is non existent. From the outside it looks like it has great features, patient portal, online check in....only problem is they don't work and those that do work are very cumbersome to the users.

Adequate for a small practice

Comments: For our therapists, Practice Fusion has always allowed a highly customizable chart note function. From the billing side, there is room for improving automating charting to superbilling.

Pros:

Practice Fusion integrates with a handful of billing softwares and generally works fine for EHR functions for a small practice. There are a few buggy things that have not been worked out as they went from a free software to a per provider subscription, but they do seem to continue to add features that help with efficiency and seamless processing of medical transactions.

Cons:

Little bugs, ie, a date range filter that will not respond to the calendar and so must always be manually typed. To get these annoyances addressed technical support first requires checking internet speed and other hardware factors that are already verified sufficient and have nothing to do with the simple coding issue at hand. Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs.

Best EMR

Pros:

User and beginner friendly, thorough without being too complicated.

Cons:

The only negative comment I have is how long it takes the system to come back online when it goes down.

Practice fusion Benefits

Comments: Has been very positive

Pros:

Is easy to use and convenient To coordinating with staff

Cons:

Price increase and changes with the controlled medication access.

Bare Bones

Comments: eh. It gets the job done, but it's not a joy to use or to work with their customer service. There are lots of features that could be easily added/fixed/adapted, but they won't do it. They roll out new versions without extensive beta testing, so there are always new bugs for features that used to work.

Pros:

It gets the job done... It covers the basics and is available online. It ports to billing software, and labs can send results, for a price.

Cons:

1) Customer service is hardly available - phone call takes 1 hour hold. Tickets and emails don't result in solutions, just lots of back and forth. 2) Restrictive license agreement is not flexible for adding/removing providers from your practice 3) It's very bare bones - gets the basics, but not eloquently or intuitively. 4) Did I mention customer support for a paid product should be supportive? and it is not.

Practice Fusion Customer Service and Use Issues

Comments: We do use practice fusion for multiple providers who find that it works well to integrate with the billing software

Pros:

Practice Fusion does allow practices to pretty easily link up with multiple billing softwares, and it allows for simple tracking of patient records and note keeping. It is pretty simple to run a report and see why a claim is not populating into the billing software from PF.

Cons:

The option to keep documents in a patient file is not entirely user friendly, as you have to scroll through all of them to find what you are looking for. I often run into glitches in the bridge built between PF and the billing software we use. I also have trouble with customer service at PF every time there is an issue, as you are not allowed to call any more (the automated message will hang up on you) and the online support ticket is slow and cumbersome. I would expect kinder and more efficient customer service now that practice fusion is a paid service