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Softinn PMS
What Is Softinn PMS?
Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. We have integration with the hotel kiosk, and it is API ready.
It has the basics you need to operate a hotel - guest folio, housekeeping, shifts, group reservation, reports and channel manager integration.
We differentiate by the product user-friendliness and some extras like the hotel kiosk integration, a pre-arrival web check-in system, and an API for you to extend its usage further.
Who Uses Softinn PMS?
Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. Hotel kiosk ready. API ready.
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Softinn PMS
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Reviews of Softinn PMS
Really useful but not specialized for Airbnbs users, if not will be perfect.
Comments: No more double bookings with Softin PMS and channel manager! That's relieved. Overall experience is more targeted on hotellers.
Pros:
Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.
Cons:
Some features target hoteller instead of homestay management. Less convenient to use on smartphone. Some settings is not friendly for multiple adjustment especially the inventory section.
Alternatives Considered:
PMS
Comments: Overall experience is good, I personally find their customer support is pretty excellent. They did more than I expected. Keep up with the good works.
Pros:
-This software is genuinely new. They have provided the basic software needs for hotelier which is easy for front office officer to use, its pretty straight forward. -Another thing would be the simple website template which is allowing us to have a platform to provide more info to the public & another channel -Constantly update & innovate new features of their software
Cons:
-I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in. -Extraction of sales report is always indicating some errors such as sales is calculated based on "the date of added payment" instead of sales date which make us have to do a double job by creating manual booking sheet in order to check and tally every single booking with Softinn sales report. -Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.
Softinn Response
4 years ago
Thanks Cheryn for your kind review, it's our pleasure to serve your hotel. In regards to your IC reader, we have just made it possible. Here's the link on how to use it https://www.youtube.com/watch?v=WfPkdBZZueo Keep the suggestions coming, we would love to hear them and work on them. Thanks!
pms system
Comments: overall is ok and user friendly
Pros:
the PMS system is easy understanding and friendly user. regular training provide for staff many type o f reporting is ready in system for review
Cons:
PMS system is for hotel check in and out . not able to record sales from others channel
Alternatives Considered:
Easy to use software with affordable price
Pros:
Easy to use, cloud based system, attentive customer service
Cons:
Could improve the calendar scrolling and dragging function when it comes to using the system in iPad
Bestow Capsule Hostel Review
Pros:
Easy to use, frequent training provided, great customer service.
Cons:
Group bookings and group folio needs more development, unable to create a group folio and email it to one guest rather than having to email individual bookings to one group. Inability to process credit card payments from OTA's like Booking.com
Softinn Response
last year
Thank you for your fantastic review! We truly appreciate your support. We've noted your feedback on group folio and are committed to making improvements.
non
Comments: easy access , simple
Pros:
Easy access reservation for guest details and payment method
Cons:
Guest database duplicate , hard to search for guest details .
Kavy Hotel
Comments: So far is good, The soft in Team is very good n efficient
Pros:
Convenient and easy to use. Save time.
Cons:
So far I don't have any issue with the software. They are upgrading bit by bit.. there is alwys a improvement
Honest review
Comments: satisfied with the use,based on a daily softinn user
Pros:
easy to navigate through,responsive and easy to catch up with the system
Cons:
Unwanted bugs sometimes in creating reservation or during heavy bookings
Good hotel management product
Comments: Satisfied.
Pros:
Managing cancellation and modification reservation request from guest.Product is easy to setup and use.Softinn support team is always there to support.
Cons:
No weekend support by Softinn. Private training needs extra fees.
I have changed from EHORS to SoftInn
Comments: Very good experienced. On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue. The [SENSITIVE CONTENT] of the company personally monitors these activates.
Pros:
Its easy to use. Fully cloud based. Reasonably priced. Experienced and open to looking into customer requirements for ease of operations matter. Very fast customer service.
Cons:
Still lacking a very few features but being developed
Exemplary client sercice
Comments: They provide a profit, they provide the service that I would recommend to anybody. They go above and beyond the norm, very personal service.
Pros:
The software is very easy to navigate and very well thought out
Cons:
No real negatives, as any that arise are so swiftly and efficiently dealt with that they become irrelevant .
