17 years helping Australian businesses
choose better software
RentMy
What Is RentMy?
Book More Rentals; Keep More Money.
Offering rental solutions for independent rental stores to Enterprise & Institutional Clients, RentMy serves institutions, RentMy has served clients with unique requirements since 2009.
Essential features include:
* AI-Assistant to create SEO-friendly product names, descriptions and URLs
* Mobile-App for in-field orders & delivery updates
* Text message alerts & reminders to Customers and Staff
* Digital signatures on waivers
* AI Assistant for Search Engine Optimization recommendations
* Franchise & multi-location management
* Asset tracking & usage history
* Advanced delivery controls (routing, pricing rules, etc.)
* APIs & other integrations
* Subscription and open-ended rentals
RentMy provides all you need to manage and grow your business.
Who Uses RentMy?
Enterprise & multi-location rental businesses and those that wish to add a rental option to their operation.
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Reviews of RentMy
Alternatives Considered:
Flexible rental software run by amazing team
Comments: In general RentMy surprised me several times: first with their flexibility to adjust their solution for us (none of the other 10 providers I checked would undertake the challange), then with how well they implemented everything, and last, but not least - the quality of relationship and professional yet friendly approach to it, which resulted in great support throughout the whole time. I truly recommend RentMy not just for the software, but also for the quality of partnership that you can build with [sensitive content hidden] and the rest of the team.
Pros:
RentMy has provided us with lots of basic rental functionalities and at the same time was flexible to adjust the software to our specific use case quickly and at reasonable cost. There is high stability of the solution, since we work together we never had a single incident, uptime is perfect and there were literally no bugs in the core functionalities. It just works well.
Cons:
Some flows in the admin panel were a little bit counterintuitive for me.
RentMy Response
last month
Thanks for the kind words, Maciej! It has been a great pleasure to work with you and your team to innovate on the traditional rental experience.
John - Founder
Comments: Very good. No real complaints so I would reccomen
Pros:
Their ability to customize the software to meet individual needs.
Cons:
I would suggest reaching out to customers on a quarterly basis for a call/review.
RentMy Response
last month
Thanks for the kind words, John! You're building an amazing company; we are proud to support your online booking and order management!
Alternatives Considered:
Not the best choice
Comments:
I get it! They want people to purchase the paid plan. I understood this and chose to keep it like this until I decided if I was going to stay with them or find another rental platform. I didn’t have to wait long as RentMy made that decision for me. Remember when I said I had paid for a one month paid plan? I downgraded to the free, limited, version and expected that to be that. I got an email today, saying “Your subscription will renew soon”. “
This is a friendly reminder that your Renterval LLC subscription will automatically renew on September 30, 2020. Wait! What? I cancelled that subscription. This must be a mistake, right? So I emailed them, telling them that I did not want to renew the subscription. I received a reply a few minutes later saying they were cancelling my account per my request. I replied that I would like to keep the account active until the end of the month. They replied back that they were keeping my data on file until the end of the month (6 more days) but that they deactivated my account because I wasn’t paying. There is so much wrong with this. Where to start.
Pros:
Let me tell you about my experience working with the Rentmy rental platform over the last few months. After setting up my yard sign rental business, I was eager to find a rental website platform. I checked out quite a few and found that Rentmy seemed to have all of the features I was looking for. In hindsight, there are much better and cheaper ones out there. More of that later. Please read the entire review to see why I would not recommend using RentMy for your business. USING THE PROGRAM: RentMy offered a free, but limited, plan which I thought would be perfect while I was figuring things out. While there are a nice selection of features, locating the right place to make changes to inventory and other items is not very intuitive. You may find yourself searching all over the menus to find what you are looking for. Secondly, navigating the screens is absolutely infuriating. Tapping on a menu item usually brings up a second, half screen of items and selections. The problem is finding just the right place on the screen to place your curser so that you can scroll up or down. Even after 2 months of using the software, I was still struggling every time. Another major issue is that the website does not load the first time. I had several customers tell me that the website was not working. Only after a person refreshes the page, will the site load (although extremely slowly).
Cons:
I made quite a few requests for computer chats to ask for help, and to their credit, they were quite helpful and responsive. They were almost always available when I requested a chat. Most of the questions I had were either trying to figure out how to achieve a particular function or asking to make something work that wasn’t working properly. Everything was fine until I received a message that read something to the effect of, “You have exhausted your amount of time for assistance. Please purchase a paid plan”. That was all fine except for the fact that I still needed help fixing things that weren’t working correctly before I felt comfortable paying $60 a month. Since I really needed their assistance to fix the problems, I went ahead and signed up for a paid plan. I was extremely disappointed to find out that even after paying for a plan, the website was still directing to Rentmy as the main site and referring to their website when I sent a customer a link to my website. I was told that I would have to pay another $100 to have their name removed from the web address. As it turned out, there was absolutely no benefit to upgrading to the paid plan. There was an option to downgrade back to the free site so I immediately did that. Here’s where it gets ugly. I remained on the free plan, even though they kept “adding” limiting features. For example, just a few days ago, they added a large watermark with the RentMy logo on top of all of my product images.
