Eptura Asset

Great Product/Very little support

Comments: I have been using Manager plus since 1998, they have made great improvements to their product over the years, but the customer service unfortunately has gotten worse. Having to listen to dogs barking and kids crying in the background when your needing help is very frustrating and unprofessional. Getting told over and over that what you need is very simple to do, and they will get back to you right away with a solution and then never hearing back from them again seems to be the norm there. I have been trying to get help with a report for over 6 months now and all I get is unfulfilled promises. Honesty I'm not even sure were to go with it anymore.

Pros:

I like how we can track and maintain all of our assets very easily even at multiple locations. Purchase order feature also allows us to easily track parts cost and keep are inventory accurate. using the mobile app for all are fueling logs has made it easy to keep track of mileages and fuel logs accurately and up to date.

Cons:

The worst part of manager plus is making reports. There is allot of information stored in manager plus that needs to be put into different reports. The report feature is nice and easy to use but lacks all the needed information you sometimes need, and the BI feature is extremely hard to use and navigate through, and getting help from manager plus with it is almost impossible.

highly recommend but some things do need a little attention

Comments: i give the employees a 5 star review, very professional, even when I wasn't having fun at a few points.

Pros:

product is very easy to use, however took longer to install than thought. frustrated at times.

Cons:

how long it took to get everything right and ready to go

Cant review the new software because its ridiculously difficult to get a quote for it ...

Comments: Significant room for improvement

Pros:

That it is a little better than simply having an excel spreadsheet

Cons:

Organization of the lists by different categories/types/fields/etc. was very limited and report creation was annoying for the normal consumer.

Best management software on the market

Comments: Plenty of room to grow into the program. All the modules integrate seamlessly with each other. Cloud based Mobility. Customer service. From small user to large, something for all. Good value.

Pros:

All the modules integrate seamlessly with each other. Cloud based Mobility. Customer service. From small user to large, something for all. Good value.

Cons:

Work orders are somewhat complicated for techs to complete.

Manager Plus Review

Comments: Overall the program works pretty good and fits our organization well. We could use improved reporting options from MP, not just creating our own in BI. We have had poor customer support from day one, other than a few months with one good customer support representative.

Pros:

Easy to use, organized, options to customize views (column chooser). Linking together purchases, work, and assets to get true values to an asset. This program fits our operations, we don't have to change our operations to fit the program.

Cons:

Operates slowly on the MP end, we have tested our internet speeds and are not having issues. The implementation phase was a disaster, our representative ghosted us over and over, took 7 months. Sometimes new POs and WOs were not showing up for almost 12 hours. The new chat help is terrible, you use MP terms and the response is "I didn't get that try again". You used to get a real person to help. You can do anything with BI if you are a programmer. We had Manager Plus Pro (CD Version) and that had much better reporting options that were built into the program. You don't have access to any advanced settings and must go through a customer support rep to talk you through or do for you.

Don't purchase this software

Pros:

I wish I could say there was something I liked about this software, but no one from Maintenance Department through to Quality Assurance team like this software. It was chosen by our IT department and forced on the teams.

Cons:

Inspection reports, Asset fields, Tracking, Inspection reports, generating inspections, Inspection gaps

Managers Plus Admin

Comments: Its a great program to track and create a history for each asset.

Pros:

Ability to organize Assets with ease and comfort.

Cons:

How long it takes to earn the ins and outs of the program.

manager plus

Pros:

cost for what we were needing, the preventative maintenance schedules

Cons:

integration, customer support, have to use classic vs lighting for certain reports options etc ease of use. was told fuel import would flow alot better than it does

Works but lacks customer support. Loss of data when changing from old Managers Plus to new "upgrade"

Comments: creating issues, nothing solved.

Pros:

nothing, will not even update services after setting them up and perfoming them thru the w/o system.

Cons:

they put a lot of bs graphs....to make it look like you're getting something. The system is a joke with the lack of support. They have a chat box which never understands your question, no live help!!

Manager Plus review

Comments: In house cost saving compared to out of house work completed

Pros:

Ability to track work orders cost and mechanic efficiencies

Cons:

customer support is not there only been contacted twice and was only when renewal was up and i questioned the support provided for the price increase.

Manager Plus is the best!

Comments: The best thing about Manager Plus is being able to keep track of equipment and the fleet vehicles all in one place. Being that I'm handling both in my position it is a very convenient program and it's fast! Never seem to run in to slow running windows or lag.

Pros:

The software is very user friendly and in my opinion is easy to setup.

Cons:

What I like least about the software is the reporting side. It is glitchy from time to time although it is very useful.

Ease of Use

Comments: Efficient costing of unit maintenance to determine life cycles and assist with life cycle management; ease of use for a broad range of employees.

Pros:

Work order generation from PM tracking is effortless; parts/labour allocation is seamless and efficient. Ease of use of the entire system is a big selling point for us, the layout is intuitive, adding/removing assets, tracking maintenance requirements are all simple tasks.

Cons:

Work order tasks can be clunky - inability to modify task titles (IE - generic task groupings like "Electrical - Lamps/Wiring/Etc" or "Suspension"). Adding notes TO the task is effective but does not display with the task specifically, but on a separate section of the printed work order referencing the task number. Component specific or VMRS style coding would be more effective for tracking component failures and tasking of the technician assigned.

HAPPY FIRE MECH

Comments: THIS IS A WELL ROUNDED ASSET AND MAINTENANCE PROGRAM. IT IS EASY TO USE, SUPPORT HAS BEEN EXCEPTIONAL

Pros:

THE WAY REQUESTS AND WORK ORDERS INTERACT WITH EACH OTHER. THE NEW INSPECTION SOFTWARE IS A NICE TOUCH.

Cons:

I WOULD LIKE TO SEE THE INSPECTIONS HAVE A OPTION TO CREATE A REQUEST INSTEAD OF A WORK ORDER. THE BAR AND QR CODE PRINTING TO A LABLE MARKER IS NOT THAT GREAT.

Sales Great/ Nice Software / Very very poor Customer Service

Comments: I am at a loss for words. With the lack of response, I am wondering if this going under. Very concerning.

Pros:

The sole purpose that Manager Plus was selected was due to its supposed ability to integrate with Sage 300.

Cons:

Since purchasing the software, no one from the Sage Integration Team responds to anything. We are paying for a product that doesn't do as claimed.

Review 8/3/2016

Pros:

Customer service is usually efficient with their responses to my questions. It's good to see more training webinars becoming available. When we first started using this program there were hardly any.

Cons:

That the reports module is not user friendly. We had the desktop Manager Plus Enterprise previously and the reports were much better and easier to configure than on the Cloud version. I don't use the report module for this reason. I download to Excel and generate from there. It's disappointing that we pay for it and really are not able to utilize it. Wish the Cloud version was more user friendly to iPads and iPhones. The different modules are not always easy to move around in or to scroll menus in as a desktop version is. All of our Mechanics use the Cloud in the field b/c of the info that we want them to have access to. That is their biggest complaint is not being able to navigate very easily. The 15 minutes before the program logs you out automatically is very inconvenient. Would be nice to have the option of how long you want it to stay logged in. Being able to attach larger than 4MB to an attachment would be nice. We have user manuals that we would like to put under attachments for our field mechanics and the cloud won't allow us b/c of the size. Some pictures have also ran into this issue. Updates seem to take a long time to be released. Once a year seems like a long time, especially with an internet based program.

Manager Plus

Comments: has made setting up our Inventory alot easier, Being able to see all our repair requests daily has made my job alot easier

Pros:

User Friendly, training other employees on this system is easy

Cons:

Doesnt work in sync with other software we use at our company

Classic was leaps and bounds better than the cloud app.

Comments: Since switching to the cloud based application, the app has been buggy and less operable than classic.

Pros:

The UI looks very polished and nice.

Cons:

The alert boxes pop up over other buttons and you can't press the buttons until the alert boxes disappear.

Needs love from dev, can't get any.

Pros:

Software was quick to implement, easy to train.

Cons:

Doesn't integrate with many industry standard tools, reporting isn't intuitive. System is labor intensive without integration and getting any sort of support is atrocious.

ManagerPlus Review

Comments: GREAT

Pros:

OC AND REQUESTS ARE VERY USER FRIENDLY AND VERY HELPFUL FOR TRACKING ISSUES

Cons:

LISCENCING FOR USERS OC WILL BE VERY EXPENSIVE

ZERO tech support, you're on your own.

Pros:

Nothing really.

Cons:

Expensive software not to have any tech support

OSK

Comments: Exceptional!

Pros:

The software has help us better manager our work while being able to keep our customers well informed. The software is very intuitive and the new Lighting well laid out and easy to look at.

Cons:

Reports are difficult to create and or customize.

Follow up

Comments: Works great for my department

Pros:

The use ability and use friendly aspects

Cons:

That it isn't able to send follow up emails to ones that submit the work request.

Good experience with Manager+

Comments: Pros:
Manager+ was one of the few CMMS packages out there that still supports a software client installation with an option to host the database on our own server. Most of the competition now only offers web browser based systems that are often clunky and slower to load, plus many require costly subscriptions with cloud-only licensing schemes. Manager+ licensing strategies are all very straight forward, and while they do offer cloud hosting and a browser based interface along with a client option, you can host the database on your own server to avoid the subscription costs. The client interface runs quickly on a average PC, plus its intuitive and easy to learn without being watered down. Manager+ offers informative and helpful training as an option that is well worth the cost. Their tech support has also been top notch. Cons:
On the flip-side, their "notify" module provides automatic e-mail notifications and reports which can be useful, but functionality is admittedly very limited in capability since it operates only on predefined templates, offering nearly no opportunity for customization. Only a few of the templates can be sent to non-user email addresses. I'd really like to see more customizable e-mail notifications along with the ability to send any report automatically to any email address. I'm told that their plan is to continue to develop this fairly new notify module, which is good news since it's the only real weak point of the product. Conclusion:
We spent a lot of time evaluating the pros and cons of Manager+ vs. their competition, and for our needs, I'm totally confident that Manager+ was a great choice. All things considered, I've been very happy with this product.

Manager Plus Pro

Comments: It is very expensive for the annual Customer Support that I might use once per year; but if you do utilize customer Service they are excellent. It is not a very user friendly program as errors are easy to make, and very difficult to correct.

Pros:

Very versatile for various tracking record keeping. The screen set up is very easy to see/read (this is not true with a different new software i am using, so I do appreciate Manager's screen)

Cons:

Very easy to make errors, very difficult to correct errors.

Horrible

Comments: We provided the necessary information requested for implementation, and after 4 months we still did not have a usable system. Tremendous amount of emails back and forth, conference calls with software personal that was not familiar with the product/industry. Our contract and kick off details were never possible, as the software would not support our discussed needs. We were given "work arounds" that would be severely time consuming, and they stated we would need to purchase additional licenses that we did not need in order to continue with the software. Spoke with [SENSITIVE CONTENT HIDDEN] about stopping our services as after $3500 we still were not able to use it, as she agreed. After a few weeks of no communication they decided there was no refund. Poor knowledge of the industry and product on the implementation side of the company, and complete disconnect on the sales side of the company after they received their funds.

Pros:

Had a great sales pitch, professional appearance

Cons:

It did not work, as in we were never able to use the product.