ServiceBell

Perfect Compliment To Our Self-Guided Buying Experience

Comments: As a startup with a lean team, ServiceBell has been a game-changer for us. ScreenSpace provides a platform for marketers to create self-guided buying experiences through immersive storytelling. Although powerful, it can sometimes lose that human touch.ServiceBell's live video chat feature has helped us re-introduce a personalized and authentic connection with potential leads, improving our conversion rate and client relationships – while complimenting our PLG motion.As a hybrid tool/agency, the CS capabilities like screen takeover allows our creative directors to interface more seamlessly with our clients inside our platform.The integration with HubSpot is seamless, making lead tracking, alerts, and record updates extremely easy. The video voicemails provide a unique, personalized touch and help us maintain momentum even when we're off hours.Our customer experience is top priority at ScreenSpace – and ServiceBell has repeatedly exceed our (and our customer's) expectations.

Pros:

Our experience with ServiceBell has been transformational, delivering a human touch to our self-guided Interactive Storytelling Platform. ServiceBell's live video chat and newly introduced outbound audio-only call option have reintroduced an authentic connection with leads, while screen takeover capabilities have improved client interaction. ServiceBell's seamless HubSpot integration, smart spam avoidance, and spotlight feature for identifying high-value accounts have streamlined our sales and onboarding process, leading to an acceleration of our pipeline progression and an improvement in our overall customer experience.

Cons:

Though the benefits outweigh the drawbacks, the video-centric approach might not appeal to all our prospects. Some visitors may feel a bit overwhelmed or uncomfortable with the instant video engagement. Update → as of this week, they just released a new outbound audio-only call option. This team is on top of it!