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Dynamics 365 Customer Insights
What Is Dynamics 365 Customer Insights?
Customer Insights is a customer data platform and customer journey orchestration software from Microsoft Dynamics 365 that helps businesses unify customer data, gain AI-powered insights, and deliver personalized cross-channel experiences in real time. The software combines customer data from marketing, sales, and service to build unified customer profiles, enables AI-powered predictions and recommendations, and orchestrates omnichannel customer journeys tailored to individuals.
Who Uses Dynamics 365 Customer Insights?
Business leaders, marketing teams, sales teams, and service teams.
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Dynamics 365 Customer Insights
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Alternatives Considered:
Excellent dynamics product. A complete eco system.
Comments: All in all, it is an excellent product. It benefits companies in many way and worth the transition from adhoc software.
Pros:
Easy to use. New employees often are familiar with the UI. More and more no code dev available. Frequently updated with new features.
Cons:
Some of the new features feels half baked and buggy. LIC system keeps changing.
