Amenitiz Reviews

I highly recommend Amenitiz

Comments: I am very happy with Amenitiz and highly recommend their platform. I spent a lot of time comparing all of the channel manager and booking engine sites before deciding on Amenitiz. I am a new bed and breakfast and they have helped with everything. We created a great website together and the customer service has been excellent. Being new to the business I have had several questions and things I was unsure of, but they have responded quickly to and handled perfectly all of my requests

Pros:

Great website building Quick and reliable customer service

Cons:

After being a customer for 4 months now, I am very happy with everything so far. No complaints at all

Problem Solved

Comments: [sensitive content hidden] immediately understood the problem we were having with our listings not being visible. She clearly guided me through the system to make the necessary reset and our properties were immediately opened for bookings. Very happy with the service. Dorothy

Pros:

The phone is always answered quickly and advisors are available to answer your queries.

Cons:

There is nothing that l have experienced as yet.

What they say on their website is NOT WHAT THEY DELIVER

Comments: Their product is completely and utterly unusable for me. Despite proving this to them, and despite hiring a developer from my end to help them improve their product, they weren't interested.The worst part? They won't let me out of the contract. Do yourself a favor and look for an alternative. Unless you want to get rid of your money, your guests, and your nerves.

Pros:

I have to admit I learned a lot about what not to do in terms of advertising.Their website and their customer service claims served as a great reminder how to quickly ruin a business by overpromising and underdelivering. Or in their case, not delivering at all by selling an unusable product.

Cons:

They promise the world and deliver absolutely nothing. In the end, you're left with a product that is harmful to your business, and you spent countless hours and money for this "service". They are not interested in resolving any issues. They count on the fact that you already spent too much time to make amenitiz software work, and that you won't leave them because you don't want to spend that time somewhere else, again.A business model that will ruin them, for sure. Clients are not as stupid as amenitiz seem to think they are.

Future proof Property Management System

Comments: I have been a customer of Amenitiz for more than 2 years and am very pleased with the partnership.

Pros:

They are continuously evolving the service to provide the best possible experience.

Cons:

Some time back they were not meeting my expectations for support. This has improved considerably over the last year as they have staffed up the Support department.

Found this to be the best that works for me.

Pros:

Simple to use, everything I need it to do. Staff alway happy to help.

Cons:

Nothing not to like. Personally has everything I need it to do. The app could do with an update to be able to do more on the go, but it does the job.

Good app. Nice services, Poor support

Comments: It was a good experience, but too expensive compared to other products

Pros:

It integrates all you need for a small hotel or B & B

Cons:

The support not reachable on weekends. The internal "stripe" payment took too long, 7 days

EXPERTS IN CUSTOMER CARE

Comments: SERVICE EXCELLENCE AT ITS BEST! Worth recommending.

Pros:

Expert handlers of specific issues in the Customer Service Department

Cons:

I haven't encountered any. My issues are solved fast.

Good services overall

Comments: I have found them to be supportive and friendly

Pros:

Efficient staff All programmes especially the booking engine and the channel manager

Cons:

Nothing. The services and interactions have been productive.

The Best Hospitality System

Comments: 100% happy with the everything my company is progressing since I met Amenitiz.

Pros:

They are simply the best. They provided the best solution in a very short period of time. Go ahead and don't think twice.

Cons:

I don't think there is anything not to like about Amenitiz. Simple, easy and very easy to manage system.

Pros and cons

Comments: Both helpful and frustrating but I am hopeful and optimistic.

Pros:

Patient help for those not IT competent.

Cons:

Not yet cost effective for a small business

Prompt support and uplift in bookings

Comments: It was a big change for us as we had to redo our website and we had had a bad experience when changing channel manager with a different company previously but I can honestly say it has all been worth it as we have seen an uplift in bookings and we get clear and prompt support to questions that we have to manage our customers needs.

Pros:

As a busy small business owner the support I receive from Amenitiz is great. I can ask for support with any questions that crop up with a member of the support team on an online chat and have my questions answered clearly and in a timely manor. We have defo seen a significant uplift in bookings since switching to Amenitiz due to the rate checker.

Cons:

It was significantly more expensive than the provider we previously used ( double the cost)

Outstanding Channel Manager

Comments: Outstanding. Right from the very first on-boarding these people have been exceptionally friendly and professional. On going support is also just about unimprovable.

Pros:

Several things make Amenitiz exceptional. It is a very professional website. You can easily access lots of very useful analysis. The help service is unparalleled - knowledgeable, always listen carefully, friendly, all the expertise to solve your problems, take their time to really understand what the problem is, send you a detailed email as a reminder of what the solutions were. Their service is reasonably priced in comparison to other Chanel Managers.

Cons:

Very difficult to say. They do not have a chat or telephone help support at the weekend. That said their weekend email support is pretty prompt

Great company with great services

Comments: Great company with great services. The channel manager is very good and understanding

Pros:

Great company with great services. Both advisors Daniel and Jessica have replied to my questions with professionalism and great response

Cons:

The mobile app could be better. Quite hard to navigate.

Peace of mind

Comments: Amenitiz has given me peace of mind since I started with them over two years ago.

Pros:

Amenitiz gives me peace of mind. They are very reliable and fix any minor issues very quickly.

Cons:

I have given 5 stars but I would like it noted that easier access to revenue per booking agent and definitely host's website would be appreciated, to make accounting procedures easier.

So happy to have Amenitiz in my life

Comments: I am very satisfied with my choice. It us very helpful and inspiring.

Pros:

The service team is fast and very professional. They are kind and helpful. The website created is perfect. I get good feedback. Everything is simple and selfexplaining. Always eager to improve the spirit from Amenitiz and mine are a goor match.

Cons:

Sometimes I find it difficult to find what I‘m looking for. But under the help section are many explaining videos and help.

Very responsive support team

Comments: Very pleased with speed of response to my enquiry. Very helpful staff

Pros:

Easy to navigate site. Very responsive support

Cons:

Support not available 24 hours a day which hinders if travelling

service 100 %

Comments: Amazing, i really recommande this company, they are a young team very professional and they know what SERVICE means

Pros:

There efficiency and the easy explanation with video to help .

Cons:

They reach back to you more than once to be sure that everything is ok

Don't do it.

Comments: Shocking and complete waste of time and money and caused me weeks of stress and now more money has had be paid out.

Pros:

They friendly, helpful and first especially the sales bit and applications looked easy to use and affordable.

Cons:

The first problem I came to no one has helped resolve the issue. It has been weeks and I still cannot link the invoicing. I have messaged daily. And they either promise and don't deliver and now I just don't get any response. So I have to invest other software and start a whole new. Set up. This is not a company that cares. They just take your money then leave you stranded and try ruin business as their is zero support. I am now wondering if it is scam.

Great company

Comments: Excellent website that we are very proud of

Pros:

The ease of communication whilst setting up our website

Cons:

The response time is a lot longer than I’d hoped to emails

highly recommended

Pros:

Agile tool ease to use Very good customer service, fast and effective

Cons:

the only thing I don't like is that I have to pay ;-)

Very happy with Amenitiz

Pros:

It saved me a lot of time ! It is very easy to use and the team is always very helpful if anything is needed.

Cons:

Some features you have on your computer don't appear on the phone ( change room for or change date for instance).

Best booking engine on the market for mid price

Comments: Overall easy to use and good looking userinterface.

Pros:

Amenitiz is a good use for small hoteliers. Booking engine is easy to use and to install on any website.

Cons:

I would not recommend the websitebuilder, as it is limited in SEO and marketing. Payment processing can be slow.

La Fenice Affittacamere

Comments: Io ormai lo uso da un anno e mezzo e mi trovo molto bene a parte qualche problema iniziale e qualche problema legato a check-in ultimamente

Pros:

A me piace un po' tutto di amenitiz non ci sono cose che non vanno al momento quindi usando un po' tutto non so cosa chiedere di più

Cons:

Ecco un unico svantaggio è che non sono sbloccate tutte le opzioni nonostante paghi un abbonamento alto hai comunque delle funzioni bloccate cosa che non è bella

Tutto in uno, migliorabile ma per una piccola struttura lo consiglio!

Comments: cliente da anni, e cliente nei prossimi anni

Pros:

Gestione unica di 3 sistemi, unico interlocutore, unica fattura

Cons:

Lentezza risoluzione problemi (non imputabile al personale sempre gentile e efficiente) e risposte dopo mesi, ogni tanto più persone rispondono via mail con differenti soluzioni e indicazioni Andrebbe dimezzato dal secondo anno in poi il canone annuale Channel manager wubook con funzioni limitate

Bon produit avec un support à revoir

Pros:

- Multi canaux - Récupération des coordonnés bancaires depuis les OTA

Cons:

- L'application mobile iOS est lente et manque de fonctions - Impossible de dupliquer des offres/extras - La présentation des extras dans le front end manque de peps - Les rappels intempestifs de "PriceAdvisor" nous fatiguent - Le support