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choose better software
About CareStack
Cloud-Based, Online Dental Practice Management Software
The system is user friendly and does not take hours of training.
There’s seriously not anything that I don’t like.
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New Carestack user
Comments: I appreciated the training, but there is so much information and so many ways to get reports that it is overwhelming and confusing and I know my staff still feels confused.
Pros:
It is ledger based vs our old system and some of the clinical charting is easier to navigate.
Cons:
Complicated to learn the reporting and front office.
Alternatives Considered:
Great Experience with Carestack
Comments: Overall, I'm so pleased by our experience with Carestack. The customer service is impeccable, and the product works very well. There are so many capabilities that I haven't even been able to explore yet.
Pros:
The customer support carestack offers is incredible. Their account manager program is wonderful, super informative as well as efficient.
Cons:
Carestack is very complex and requires quite a bit of training to utilize.
Carestack is easy to use and the Customer service is Top Notch!
Comments: Having one database to access the information for all our locations.
Pros:
The customer support is top notch, you can call, email, submit a ticket or use the built in chat if you need assistance. If there is a feature that is currently not available you can submit an enhancement request plus a few of our request have already been implemented as a new feature.
Cons:
A little more flexibility to create all of our reports without having to ask for a custom report.
Alternatives Considered:
Great Dental Software
Comments: Carestack has a great customer service with a robust reporting software. Sometimes it definitely gets overwhelming so I would highly recommend they should simplify the process.
Pros:
Very detail, open software that allows others integrate
Cons:
Reporting section is definitely overwhelming and very confusing to use for staff
4M Dental Implant Center - RCM
Comments: My overall experience with Carestack has been positive. At first, it was intimidating and difficult to navigate, as with any new software. As I started to get more training and familiar, I really started to appreciate the intelligence of Carestack.
Pros:
What I like most about Carestack is the detailed reporting we are able to run.
Cons:
What I like least about Carestack is the complexity of payment applications, applying discounts and merchant fees.
Quick Customer Service
Pros:
customer service was always easy to get a hold of
Cons:
too much information on some screens sometimes
User friendly and Easy to use!
Comments: Overall, it’s been pretty positive! There have been a few things that confused me or that I didn’t understand, but the Support team has been very helpful in answering my questions.
Pros:
As an administrator, Carestack is so much easier to look at and use than other products I’ve used. It’s clean and modern and was very easy for me to pick up despite never having used it before. I love all the analytics and reports, and how easy it is to get from one section of a patient’s account to another.
Cons:
I am a little disappointed that I can’t easily see appointment changes within the appointment. Perhaps this is just a feature I haven’t discovered, but in Dentrix I could see a list of modifications to the appointment, like if an appointment had been moved from a different column or time. The history of status changes is important, but also once an appointment is cancelled, I lose access to that history it seems unless it saved to the Memo.
Sleek and easy to use
Comments: We have loved the bacon office functions and ease of treatment planning.
Pros:
Clean look, intuitive, very functional.
Cons:
Customer support. Listening to customer requests.
Pros and cons of Carestack
Comments: Overall, I think customer service is great. That is why I kept Carestack. If your representatives are not friendly and helpful, I would've changed softwares. I really think the problem with MiCamp is a BIG headache. And I am disappointed that Carestack is not following up with that.
Pros:
Able to send insurance electronically. Able to send text message and emails to patients for recalls, appointment reminders, campaigns, etc. Customer service is good--keep it up! Most of the employees are knowledgable and friendly. I've had a few who didn't know they were doing and was kept on hold very long. So I would recommend to have your newer customer service rep be a little more knowledgable before putting them in charge of customer service.
Cons:
Currently, I don't like and very unhappy with how MiCamp works. They are very slow, shady, and unprofessional. They have charged me $499/year--I don't think any merchant services company I've worked in the past (e.g. Elavon) has charge me an annual fee (and I was told about the annual fee AFTER I signed up with Carestack). Carestack keeps on saying, "You have to deal with MiCamp because they have their own rules"--but Carestack is that one that recommended MiCamp. When I was deciding if I should sign up with CareStack or Easy Dental or other software companies, Carestack made it sound like MiCamp will work with the patient portal without any problem--which is one of the main reason why I chose Carestack. I've had Carestack for over a year now, and MiCamp and Carestack are still saying, "we are working on the patient portal"--but I really don't know when or if it's going to work...
Room For Improvement
Pros:
I just recently started working in the dental field having no background knowledge whatsoever. Carestack was super easy to learn and use, no tricks or special dental terminology needed to understand how it works. They also update regularly to make the program even smoother to run.
Cons:
Since it is a newer software there is fine tuning that needs to be done. Support could be quicker and more easily accessible.
Poor UX and customer support!
Pros:
I like how carestack is making an effort to make dentist lives easier
Cons:
Customer support and operational reports don't work
Good Cloud Software with tons of features but takes some time to set up
Pros:
The amount of features. Simple logical design
Cons:
Sometimes certain workflow processes that are meant to help actually impede workflow
Carestacks
Comments: It does what it needs to do- would be nice if there was maybe more clinical staff input when developing
Pros:
How it is constantly is trying to upgrade & prefect system
Cons:
how many steps (clicks) it takes to get to certain features such as radiographs & that it is delayed often when typing notes
Carestack
Pros:
I really like the user friendliness about it! It’s nice to be able to go home and do notes, look at the schedule, or make any changes on the schedule in the comfort of your home. Also, the program is easy to learn and adapt to. I LOVE that patients get text messages about their appts and how we can communicate with them through the software!
Cons:
I don’t like there are so many clicks that you have to do on the software.
Dental Carestack
Pros:
I like the effectiveness of the dental treatment plan software.
Cons:
I feel like the connectivity to radiograph software and the documents ordering system could be more fleshed out.
Review
Comments: Pretty good so far. Still learning.
Pros:
I like the ease of use. Just trying to learn the system .
Cons:
Customer service has not been very helpful.