17 years helping Australian businesses
choose better software
About Certainty Software
Efficiently conduct thorough inspections with Certainty Software. Streamline processes, ensure compliance, and drive excellence.
The customer service is great and they are very attentive to the our goals and needs.
When setting up new sites, jobs, users. If you don't do it all the time its hard to remember how and it's not blatantly obvious.
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Filter reviews (58)
Good Product w/Great Customer Support
Pros:
They provide great Customer Support Services
Cons:
It’s a small company with limited resources
Certainty Software Response
2 years ago
Thanks Robyn, Happy to help. Hewitt
Well rounded app, easy to use.
Comments: Great! Both the app and the reporting have been helpful
Pros:
mobile app is intuitive and easy to use.
Cons:
uploading video requires extra steps ability to edit questions without deleting answers
Certainty Software Response
7 months ago
Hi Clark, Thank you for the review. So glad Certainty is working well for you and look forward to continuing the success with you! All the best, Hewitt
It is a good software but some features not working even after reaching out to Certainty team
Pros:
Easy to use.
Certainty Software Response
6 months ago
Hi Emma, Thanks for your review, much appreciated. Sorry to see you are having issues with some features. We were led to believe that your issue had been resolved but of course if not please, please reach out to us at: [email protected] and our Customer Success team will be happy to assist. Kind regards, Hewitt
Alternatives Considered:
Certainty for out of box audits
Comments: It was excellent. [sensitive content hidden], the sales representative does an amazing job. On the technical and customer support [sensitive content hidden] did a great job.Implementation was a breeze.
Pros:
Easy to use, reliable, template library, very intuitive for creating new templates.Fantastic customer support.
Cons:
I would like the software to have more flexibility creating reports.
Certainty Software Response
last year
Thanks Jaime! It has been great working with you, Arum and the rest of the team. Look forward to watching your project progress! Thanks again, Hewitt
Alternatives Considered:
Highly customizable, great support team, helps manage our complex audit process.
Comments: Certainty has allowed us to modernize our audit process and make it scalable as we are a growing organization. Our audits generally cover 400+ questions and can result in 50-100 actions, and we do approximately 75 audits per our 6-month cycle. Certainty has allowed us to make this manageable. The features of the checklist builder have made it a much smoother experience for the auditor. The tooltips and conditional questions help the auditor review each area as intended, takes out the guess work, and removes some of the mental burden on the auditor from having to remember to check a second area based on the findings of the first, given that conditional questions shoulder that burden. As mentioned, the Certainty Support team is very quick, responsive, and professional. They investigate issues quickly and communicate with us along the way to the fix. Certainty has been adding features over time and I'm interested in seeing how the app grows and improves. The mobile app has been crucial to making our complex audit process work. The OData feed is a great feature to allow for advanced analytics and reporting.
Pros:
The checklist builder is highly customizable and allows us to use relatively complex logic to help manage our complex audit process. We moved from a paper-based process to Certainty Software and have drastically cut down the time it takes to edit and finalize our audit documents and get them to our management teams. The OData feed that is offered has allowed us to do our own custom reporting which has been helpful to spot issues that would otherwise not be visible.
Cons:
We have run into some bugs along the way, but I believe that is due in part to the fact that we are likely using the software in a different capacity than most other organizations. The Certainty Support team is highly quick and responsive though, we've been very happy to work with them. Some of the features such as scheduling, and workflows can be a bit tricky to learn and/or don't quite meet our needs so we haven't taken advantage of them as much as we'd like to. Certainty does provide a few tutorial guides and some videos on their YouTube channel but still, sometimes these features do not produce the expected result.
Certainty Software Response
last year
Hi Marc, Thanks for your thorough and considered review! Great feedback and as always, if you have needs or feature requests, don't hesitate to reach out. Thanks again, Hewitt
Easy to use and helpful tool for manufacturing
Pros:
Certainty Software Pro offers comprehensive audit management, ensuring compliance and risk mitigation with user-friendly tools.
Cons:
Certainty Software Pro may have a steep learning curve and limited customization for specific business needs.
Certainty Software Response
7 months ago
Hi Ashwin, Thank you for your great review and kind words! Pleasure working with you and your team. We have lots more exciting features on the way that we look forward to rolling out. Kind regards, Hewitt
Alternatives Considered:
Very Pleased with the product!
Comments: Overall I could not be more pleased with the product. For the price point, it does all that I need and more. As far as the customer service, they are top-notch, anytime I have had an issue, suggestion, or even a question for something that I should have been able to figure out, they are right there to help my team through the process.
Pros:
The workflows and tracking of action items has helped my department immensely.
Cons:
I would like to see more user customization in the reports.
Certainty Software Response
last year
Thanks for the great review Matt, much appreciated. Its been a pleasure to work with you and your team and thanks also for the feedback on reporting improvements to consider. Thanks again, Hewitt
Certainty Review
Comments: Using this software we've been able to identify areas of opportunity around our behaviors as well as the hazards in our workspace. We've seen an increase in hazard identification and remediation of hazards since using this tool.
Pros:
The user interface is easy to use and navigate, it's very user friendly and takes very little training for our users to understand. The checklist building tool is highly flexible and allows us to create all the forms we need while keeping them as simple as possible by using the conditional features available in the tool.
Cons:
The reporting options are a bit hard coded and inflexible at times.
Certainty Software Response
last year
Hi Liz, Thanks for your candid feedback. Glad to see Certainty is helping improve hazard identification and safety across your operations! Thanks again, Hewitt
Certainty software
Comments: Using the certainty and recording the real time inspection data giving confidence to the management & auditor about inspection process and data. Initially we started with inspection later we develop all the Maintenace check list and started using across all areas.
Pros:
I like the certainty software because of the below feature 1. Real time data entry and there is no manipulation of data.2. Different type of Data analysis,3. Like Business intelligence reports will be very useful transferring all the data in to the graphical4. Capturing the image, 5. Retrieve the data in case of the complaints with evidence of the picture and share to customer.
Cons:
Can be improved. 1. Requires some training to develop the program for the check list 2. Can this will be monitoring plan vs Actual
Certainty Software Response
last year
Thanks for your review Arum! Really appreciate the feedback and look forward to watching your project progress. Don't hesitate to reach out if you have any needs at all! Thanks again, Hewitt
Digitizing our audit process
Pros:
We started using this software to take our audit process from a paper spreadsheet to a digital platform. We were able to completely customize a checklist to meet our unique needs. Once we set up our checklist, it was fairly easy to navigate through it for our use of it.The mobile app and ability to save as you go, is crucial. We have an long, extensive checklist with many mandatory questions built in, so the ability to save, even if some questions haven't been completed yet, was a fantastic update to the software. I also like the ease of adding measurable actions to any questions as well as pictures.Customer Support has been top notch. We found some bugs and quirks along the way, but the Customer Support team was generally quickly responded and we often saw fixes for those issues in updates. Updates tend to happen every 4-6 weeks, so they are also improving their software. If we ran into a larger issue, the team was fast to pull together a quick meeting to discuss it virtually.The Certainty Dashboard has some standards reports it can graph, which can provide quick snapshots of certain data. They also have a generic Power BI page that gives more in-depth information about the audit data.
Cons:
As I think we use the product a bit differently than others, it was a bit of a learning curve to tailor the tool to meet our needs, but was able to figure it out over time and adapt it. While Certainty has reporting ability including custom reports available, we discovered we needed to make our own Action report to meet our needs. While they do have Power BI and dashboard available, they are presented off pre-set information so that can be limiting depending on what data points you are looking at.
Certainty Software Response
last year
Hi Samantha, Thanks so much for your detailed review and feedback - very useful for sure. Glad we were able to make things work for your situation as yes, it is quite complex! Always welcome your feedback and feature requests. Thanks again, Hewitt
Certainty Software Application
Comments: For me it has been a very good tool and honestly very easy to use.
Pros:
It is very easy to handle. It has the facility of being able to export reports to Excel and, in the same way, interact with the Tableau platform.
Cons:
What did you like most about Certainty Software?Unfortunately, it does not allow you to make a live connection with Tableau, since you must have a file or repository of information to be able to interact with Tableau.
Certainty Software Response
last year
Thanks for the great review Marco! Always a pleasure working with you and your team. All the best, Hewitt
Certainty Software Rocks!
Comments: We have been able to implement audits across our franchisees that assist them in maximizing revenue and minimizing risk to their businesses.
Pros:
The software is easy to use and very customizable, and the support team is top-notch and responsive. You can count on the software to be user-friendly and to accurately track trends and provide guidance according to your needs.
Cons:
Audits will time out if not submitted promptly, which is sometimes problematic if you are in the field and completing multiple audits with the intent to add additional information from further data mining once you return to the office. I have also had a few issues with the audits not syncing and being lost if my internet connection is unstable, which is more of a user-issue than a software issue.
Certainty Software Response
last year
Hi Savannah, Thanks so much for the review, great feedback! Syncing audit checklists shouldn't time out so if that is still an issue, please do reach out and we will look into it further with you and resolve! Thanks again, Hewitt
Veterinary Urgent Care
Comments: I like using it. It's very helpful and time saving.
Pros:
I appreciate that there is an app I can access from my phone. It is also easy to use and takes minimal time.
Cons:
The inability to email my results to myself.
Certainty Software Response
7 months ago
Hi Elena, Thank you for your kind feedback. Great to hear and glad Certainty is a helpful time saver! Also, you can email your completed audits/inspections (checklists) to yourself in the app. Click on the three dots of the checklist you want to send and choose 'Share Report'. Happy to have someone show you if you need. All the best and thanks again! Hewitt
Very New to the Program but it does the job
Comments: my experience at first was a headache as we couldnt get the access for me figured out but I now have access and everything is good
Pros:
being able to do all the monthly health and safety report in one program instead of having to print off a bunch of sheets of paper for the two inspections that we have to do
Cons:
- I do not like how difficult it can be to get access to the program and get it working for the reports
Certainty Software Response
7 months ago
Hi Joelle, Thank you for your review and sorry you have had trouble logging in. I don't see any open issues with your project so hopefully everything is now smooth and you will be able to easily collect your monthly H & S data and enjoy the wider benefits and value of the Certainty platform. Of course, if you do have any further issues or need any help at all please don't hesitate to reach out to us directly at: [email protected] Kind regards and thanks again for taking the time to comment. Hewitt Roberts CEO
Customization is Key
Pros:
The ability to customize so many feature within certainty has allowed us to digitize many outdated programs and every time someone uses it for the first time, "Wow, thats easy".
Cons:
I would like to see the checklist workflow have the ability to assign to user groups as we dont always know which person is going to follow up.
Certainty Software Response
last year
Hi Tony, Thanks for the review and so glad its easy for your team to use! On that, you can assign a workflow step to a user group and there is a video tutorial (Tutorial 12) on that as well. More than happy to have one of the team show you how if that is best. Thanks again, Hewitt
Safety Officer
Comments: I like it.
Pros:
Certainty is a cool and user-friendly software with great support.
Cons:
Certainty is not a fancy software, but it get's the job done.
Certainty Software Response
last year
Thanks for your review Calvin! Always great to get direct feedback. All the best, Hewitt
Certainty has offered us the ability and confidence to take our auditing mobile
Comments: Happy to have this tool in our belt
Pros:
The customisation allows us to change at the same speed as our auditing requirements
Cons:
The updates did not happen automatically without us manually selecting the update option after a non connection state. We were advised this was issue after seeking support.
Certainty Software Response
last year
Thanks for the feedback Simon! Much appreciated and please don't hesitate to reach out if you are still having connection issues. Happy to help and thanks again, Hewitt
Certainty
Pros:
ease of use and browse through. Thorough and precise
Cons:
none, it's easy to use. No complaints or bad comments
Certainty Software Response
7 months ago
Hi Audra, Thanks for your review and feedback, much appreciated! Look forward to watching your project progress and staying in touch. All the best and thanks again. Hewitt
Decent Software
Pros:
Ease of use and network of customer support
Cons:
Some issues getting crew signed up, but support really came through above and beyond.
Certainty Software Response
7 months ago
Hi Jason, Thank you kindly for taking the time to share your review. Much appreciated and look forward to working together! Hewitt
Easy to use
Comments: Ok
Pros:
Certainty software is a friendly app which suits various application. It is easy to use and to be customized according to user needs.
Cons:
I myself not experienced in the app because it’s the first use for me.
Certainty Software Response
last year
Thanks for the review Hassan. More than happy to have one of the team show you how to get more out of Certainty if that is of interest? Thanks again, Hewitt
Certainty Sofware Review
Comments: Regular
Pros:
Handy and easy to use. The enforcement part is still a weakness we need to improve
Cons:
No room for adding details for prevention
Certainty Software Response
last year
Hi Jesse, Thanks for your review, much appreciated. Would love to connect to show you how you can use checklist workflows as a tool for the enforcement of checklists and we have added a lot of functionality to the checklist builder and actions tool which might help with details for prevention. More than happy to show you how to do that if you want. Just let me know and will arrange. Thanks again, Hewitt
None
Comments: safety risks
Pros:
We've been using certainty to report safety incidents on shopfloor, I may say that its very easy to access and use
Cons:
So far for the 3 months of using the tool, I did not experience any issue
Certainty Software Response
last year
Thanks for the great feedback Marlon! All the best, Hewitt
Certainty Software review
Comments: Upgrades and changes are a cause of concern. Almost every time the company has upgraded or made changes it has cause me to have to contact Certainty to make repairs to the system. Customer support is slow. There have been several times where I have had to wait several days for a response to a question. They usually get any issues repaired but it does impact my time in reviewing checklist.
Pros:
When we started with Certainty, they were a start up company that allowed us to work with them and modify to fit my needs. Overtime I have developed a very good relation with the company and the value we get out of the product vs. the cost is an exceptional.
Cons:
The product has many features we don't use. It provides feedback tools we would use if we used this to manage our system. Saving custom reports is not always functional. There are times when trying to save a custom report for a specific time range the report will not save. Some times it takes several attempts to save a report. Scanned reports are sometimes an issue. The que will jam up and unless you are aware that you are awaiting for checklist to be entered into the database you can lose some data.
Delivering Safeguard Assurance
Comments: The support and software have been a foundational element of our HSE Management System. We would not have been as successful without the software!
Pros:
The data analytics were outstanding for our organization. The ease of entry for data, the versatility of reporting and the ability to update were great functions for an organization our size.
Cons:
There have been times where we exceeded the hardware storage.
Certainty Software Response
last year
Thanks for your feedback Stephen, much appreciated! It has been a pleasure to work with you and your team and we look forward to helping continue the success! Hewitt
City Energy Review
Comments: Since we’ve been using it I have found the product and the support from Certainty very good. It does exactly what we need it to do.
Pros:
It’s ease of use and value for money. Once you learn how to set it up which is easy I can’t think of anything it won’t do for our business.
Cons:
There is nothing that I can think of that is a negative.
Certainty Software Response
2 years ago
Thanks for your feedback Mark! Glad we are able to continue to provide such value.