HQ Rental Software Reviews

Excellent Software for the Vehicle Rentals

Comments: With the business problems we had, we were looking for a solution that would allow us to manage internal and external fleet use. The Support team at HQ is outstanding and they really are "solution Mode" Folks.

Pros:

- Ease of rate setup - Ease to embed on website template - good pricing structure -flexible workflow

Cons:

- poor on Parking fines management. - Poor on Checkout and Checking procedures.

Alternatives Considered: Wheels Car Rental

Reasons for Choosing HQ Rental Software: very rigid software,

Reasons for Switching to HQ Rental Software: completely adaptable to our needs

Professional, smart software and integrations

Comments: Excellent system and support team with many options for integrations.

Pros:

Initially unsure about using the software as I had local options however am now confident I made the right choice. I still have a few minor items to work through but am becoming more confident with the system. The support system is great. We started renting straight away with a professional integration and system with our website. I was given a mentor for setting up - [sensitive content hidden] - who has answered many questions and provided detailed training. He is very knowledgeable and will go our of his way to assist. I needed assistance on many items initially which wasn't an issue for the team. I was given multiple options to assist me learn the system including zoom meetings, step by step videos and handbook. They consistently follow up and check in which was helpful.

Cons:

- GST options for Au - but team have worked around as far as possible - Would like to integrate with Verizon -24/7 support via phone would make it 10/10 but have been able to work around most times - would be happy to pay for this option - Still integrating some payments but this is being updated

Alternatives Considered: RENTALL and CARS+

Reasons for Switching to HQ Rental Software: Spoke to sales team from HQ who did not pressure us to sign up. They spent time running through the detail prior and gave free trial and assisted with mock scenarios. Extremely helpful in making our decision.

NO SUPPORT

Comments: OVERALL IT HAS BEEN A NIGHTMARE USING THIS SOFTWARE, I WOULDNT RECOMMEND IT EVEN IT WAS FREE.

Pros:

ONLY THING I LIKED WAS THE TOLL INTEGRATION, BUT THERE'S OTHER COMPANIES THAT CAN PROVIDE THE SAME FEATURE.

Cons:

THE SOFTWARE IS EXTREMELY COMPLICATED AND NOT USER FRIENDLY. TO TOP IT OFF THE CUSTOMER SUPPORT IS BY FAR THE WORST I HAVE EVER EXPERIENCED IN ANY BUSINESS. YOURE LUCKY IF THEY PICK UP THE PHONE. BUT LETS SAY THEY ACTUALLY PICK UP THE PHONE, DONT EXPECT TO GET ANY TYPE OF SUPPORT, THEYLL JUST ASK YOU TO SUBMIT A TICKET EVERY SINGLE TIME AND SOMEONE WILL GET BACK TO YOU HOURS IF NOT DAYS LATER. WHEN IT COMES TO THE SOFTWARE FROM A CUSTOMERS POINT OF VIEW, GOOD LUCK BECAUSE IT IS NOT USER FRIENDLY FOR THEM AS WELL. THE COMPANY HAS POTENTIAL BUT WHOEVER IS RUNNING IT NEEDS TO DO A BETTER JOB STRUCTURING AND LISTENING TO THEIR CUSTOMERS,

Timberline Auto Rentals Experience Implementing HQ Software

Comments: Overall, very good! We delayed implementation for a long time, fearing the operational disruption of switching from totally paper system to online but we were able to operate both systems in parallel so the transition was mostly pain free.

Pros:

Robust functionality. So many helpful features. Fairly intuitive design so that even with minimal training time spent, we're up and running and gaining proficiency daily just by navigating through the logical design, finding how to perform the every task. Also, we're very happy with the help/Support [sensitive content hidden] has given. His calendar stays heavily booked but when we really need him he can ususally work us unto his schedule within a few days.

Cons:

All the power of HQ software comes at the expense of some complexity. Some of the data fields have helpful pop-up descriptions or mouse-over explanations but many do not. It would be halpful to have pop-up descriptions for all data elements.

Best first option

Comments: From the moment Renato explained the functions of the system to me, I fell in love with the system, it covers all the needs of our company. I want to mention that I began the search for a rental system recently because previously there was no control, hq rental and [sensitive content hidden] who helped me set everything up they have been a great help, I can't wait to start receiving my first reservations with this new system!

Pros:

In addition to all its functions, which have been very useful for the company I work for, such as booking control, calendar, adding users, personalized emails, etc. The service they have offered me since day 1 has been excellent, Renato was very kind, he explained everything to me in a very simple but very complete way and on the other hand [sensitive content hidden], who has advised me these last few weeks, has been super patient, he answers me all my questions and any request I make he helps me, he is very kind.

Cons:

So far everything has been excellent....

MY REVIEW OF HQ

Comments: Without [sensitive content hidden]; I would be miserable. [sensitive content hidden] is the best! She most definatley is so patient and answers whatever questions I have; the things that I think i cannot do; she always finds a way!! She always has the biggest smile on her face and a "can do" attitude; thats hard to find now a days! 10/10 bravo [sensitive content hidden]! YOU GO GIRL <3 As far as the HQ, its been getting easier to manage and use. Every time I call support I usually get [sensitive content hidden]! [sensitive content hidden] is very helpful too!

Pros:

Our rep is amazing. Hq rental software has many features that are helpful and useful for our day to day use. The dashboard is excellent; it shows you highlights of what needs attention everyday.

Cons:

Invoice configurations are wack. It doesnt work very well.

Great Rental Vehicle Software

Comments: Great over all experience with HQ and their personnel

Pros:

Very easy to use with much flexibility. Great follow up installation help from HQ.

Cons:

Nothing that we did not like about the product

Great Rental Software Product for New Rental Companies!

Comments: The customer success team worked really hard to ensure that we where able to get up and running within days vs weeks since I was looking to go live asap! Huge shoutout to [sensitive content hidden] for his diligence and great knowledge of the product that got us up and running so quickly!

Pros:

Implantation was extremely easy. Pricing is on par for product. quick response times from the team!

Cons:

I haven't run into one so far! The team has always made themselves available to address any question and resolved all tickets and changes requested within 48 hours! I have been completely impressed!

Alternatives Considered: RENTALL

Reasons for Switching to HQ Rental Software: The Customer Service has been exceptional from the start and they are consistent with support and service even after the product is sold which I cant say for other companies who want you to pay upfront but cant answer 50% of your questions.

Great line-of-business software

Pros:

I love the fact that it's business for the car rental industry, and that shows in all the options. I think HQ rental is the industry standard. It works, and it works great.

Cons:

HQ Rental has a lot of knobs that you can adjust, and you don't always know what every option does. Some options are explained in the knowledge base, others aren't. It could use like a big guide to explain the software in detail. I am not talking about documentation by techs to explain in three words what every setting does, but a real 'book like' document explaining concepts, philosophy behind the software, guiding you through sections, etc.

Alternatives Considered: RentSyst

Reasons for Switching to HQ Rental Software: Because it just works and does what I want it to do.

MKDEXOTICS LLC

Pros:

I love how easy it is to get use to thing and maneuver around the software.

Cons:

The fact that its not fully connected with Turo anymore but obviously not HQ Rentals fault.

Great Value, Endlessly Optimizable System, Wonderful Customer Support

Comments: I switched to HQ from a different car rental software that was more expensive and far less flexible. I have been so happy with HQ so far. Between the price (half of what I was paying before) and the functionality of the system, my work load has gone down and my rentals have gone up as the booking engine is better and it is easier for guests to book.

Pros:

This software has fantastic funtionality. It can do everything needed for a well run car rental business, including a great online booking engine. I especially love the ease for the customer to book online and how it captures all the info I need from them. The system allows for near endless tweaks meaning I can set it up exactly how I want, including sending scheduled email and sms messages. This has been great for my car rental business as all of my vehicles are remote pick up so I have particular needs. Great Customer support.

Cons:

Becuase the system can be so personally optimized, it is a big software. It takes time to learn. Out of all the softwares I have set up, this has probably taken me the longest to learn and remember where all the settings are. It does have a decent Help section which helps, but I think it could be improved for those who like to learn and do the set up themselves. Customer Support is extremely helpful and quick to respond though.

Wheels 4A While Rental Cars

Comments: My overall experience with HQ Rental Software is has been great. [sensitive content hidden] is my onbroad representative and he has been exceptional. He is extremely knowledgeable and knows the system inside and out. I have not had an issue or concern that he didn't have a solution for. I apprecite his support.
I would be remissed if I didn't mention how thankful and appreciative of others like [sensitive content hidden] and the software intregration team. They are a very special group of people. My hat is off to them as well.

Pros:

I like most that software is very user friendly, the number of other critical components that can be intregrated into it but, what I "LIKE THE MOST" is its price.

Cons:

The softeware lack of functionality in regards to some sections of the rental agreement and portions of Quickbooks. HQ Rental Software is unable to mapp in customer's deposit.

Beyond satisfied!!!

Comments: Beyond satisfied!! The software what does exactly what they say it will, but more importantly the support team is there after the onboarding process and that is priceless!

Pros:

The support both during and after the onboarding process. You have support 24/7 and your questions get answered…every time!! That’s a rarity in todays business world.

Cons:

I don’t really have a con to list. If anything, the only thing that was a bother was Square wasn’t an integrated payment option but this was also overcome very easily.

[sensitive content hidden] is awsome

Comments: Excellent, I've been have them for years and I expect a lot more

Pros:

Keeps everything in order and helps me streamline my day

Cons:

Nothing sometimes I just have to figure out how it works. It's usually me not it.

HQ review

Comments: The tool that gives you the opportunity to expand your business.

Pros:

The aspect that I most like of HQ software is that I have the opportunity to rent outside platforms such as Turo or Getaround. In this case I have to opportunity to manage the fleet and have everything organized. Also I appreciate the excellent costumer service and the guidance through the software. [sensitive content hidden] is a person that guided me through all the Software, he solved all my questions and thanks to him now I understand how the software works and the different tools that I can use to improve the results in my company.

Cons:

There is not a dislike, 8 months ago I saw HQ in Google and I apply to try the trial, at that moment I had two cars and when I entered to the Software I saw so many bottoms and functionalities that I got overwhelm. In this case, thank to [sensitive content hidden] that I have more ability to understand and use the software.

LOVE HQ RENTAL

Comments: Wonderful experience with [sensitive content hidden] our customer service representative. She was always there to answer questions and walk us through the process.

Pros:

I love the easy payment method using stripe ,fleet vehicle maintaiance

Cons:

We had to learn a new system, still some things i dont know but love the system so far

Everything they promised and more

Comments: Great experience. Better than the other two companies I worked with in the past.

Pros:

Staff was easy to work with and knowledgeable with what they tell you.

Cons:

No cons at this time. System is working as I was showed with a lot more than I originally wanted/expected.

Onboarding with [sensitive content hidden]

Pros:

What I liked most about HQ Rental Software was the highly successful onboarding experience. [sensitive content hidden], in particular, was exceptionally attentive and provided me with personalized support throughout the entire process. The level of personalized attention made the onboarding not only smooth but also enjoyable. It's evident that the team at HQ Rental Software is committed to ensuring a positive and tailored experience for their users, and [sensitive content hidden] dedication further enhanced my overall impression of the software and the company.

Cons:

Although my overall experience with HQ Rental Software was positive, if I had to point out a minor aspect that could be improved, it would be that it does not have the option for website creation. While this didn't significantly impact my overall satisfaction, incorporating this feature could further enhance the user experience. However, it's important to note that this is a constructive suggestion rather than a major concern, and I appreciate the team's ongoing efforts to continually improve their software.

Best Rental System

Pros:

HQ Rental Software has a user-friendly interface that makes it easy to navigate and operate. The software offers a wide range of features for managing rental properties efficiently. Its reporting tools are comprehensive and customizable, allowing users to generate insightful reports. Additionally, the customer support team is highly responsive and helpful in addressing any issues or queries. Overall, HQ Rental Software is a reliable and effective solution for rental property management.

Cons:

In my experience with the HQ Rental Software, I encountered some challenges with the user interface. The layout felt somewhat outdated and not as intuitive as I had hoped, which made navigating through the various functions more time-consuming than necessary.

Glad to have discovered this software

Comments: HQ has been a valuable asset to the growth and development of my car rental business. They hear their customer's needs and wants and are willing to learn from their feedback, which I feel speaks great value as a company. We started our business with a fleet of 10 vehicles and now we have over 60 vehicles in less than 2 years. I am glad to grow alongside this software. I hope they continue growing and innovating as well. I look forward to more new features.

Pros:

Definitely Customer Service. As a business owner, it gives me peace of mind to know that I can rely on their expertise at any time. My Customer Relationship Manager, [sensitive content hidden], has been an amazing support over the last 2 years. The communication has been simple, fast, friendly and convenient. You can schedule calls whenever you'd like and email response is fast. Reliable, I couldn't ask for a better service.Also, the service from the development/back-end team is great if you have any issues or questions about codes, integrations and front-end site development. I highly recommend HQ.

Cons:

User experience. The development of the software still needs improvement, it could be complicated to use as it is visually hard to understand. Also, customer relationship management is not really possible from HQ, translation to other languages and integrations with other softwares like MailChimp could use some improvement. A more attractive portal and modern design would make a great difference.

excellent job HQ

Pros:

the expertise of my representative [sensitive content hidden]

Cons:

It is difficult to say what is the least satisfaction with HQ since the overall service is excellent. simply wish that HQ could process customer's payment too.

Great tool for car rental

Comments: The overall experience is excellent. The team is very responsive.

Pros:

The car rental software offered by Hq has significantly streamlined our operations. Its intuitive interface simplifies the booking process for customers, while the backend management tools make it easy for our team to track reservations, manage vehicle inventory, and generate reports. With its user-friendly design and robust features, Hq's car rental software is a valuable asset for any rental business looking to improve efficiency and customer satisfaction. Highly recommended.

Cons:

The least that I liked is that the company did not offer a discount.

customer service is beyond expectations

Comments: after a horrible and long onboarding attempt with Rentall our experience with HQRental is beyond our expectations.

Pros:

The level of customer service provided by [sensitive content hidden] is exceptional..It would take months to learn the system without their assistance and knowledge. They handled every issue we had during the onboarding process and customized anything we asked for.

Cons:

very quick and easy onboarding process with unbelievable customer service

HQ Rental Review

Pros:

The software is quite customizable, making it applicable to any kind of rental business. Not only that, but the support team is quite helpful and quick to respond if there are troubles.

Cons:

Though customizable, the settings seem to be all over the place and difficult to navigate through. This makes it quite difficult to adjust simple things that would otherwise be considered straightforward.

No Regrets!

Comments: My overall experience is good, I do not regret my decision.

Pros:

The service was great. It was very helpful for getting set up!

Cons:

I do not like how high the upfront and monthly fees cost.