PEX Reviews

Completely revolutionized the way we track spending on film productions

Pros:

In the past we used 3" Binders, Paper, tape and Excel to track every expense on our 30+ projects a year. End Users hated the antiquated process, so did our Supervisors and we were running out of valuable space to store/find binders. Enter PEX which captures expense data automatically and has mobile photo uploads of receipts, completely revolutionizing our process.

Cons:

Some vendors/film crew do not have the ability to accept credit/debit cards/online payment processors and instead prefer check or cash. Adding the ability to cut/mail checks like a standard Bill Pay offered by most major banks or ability to withdraw cash at an ATM would help keep all expense tracking under one platform!

Highly Recommend

Comments: This is an updated review. We had some issues in the beginning, and struggled to get the assistance we needed. Management stepped in and assisted. When I communicated the issues I was having, I was assured they would address with their employee how to better handle any potential customer needs. Since then, everything has been wonderful! Customer service is great, and the product performs just as it should. I do recommend this product!

Pros:

I love that my wires get posted and funds can be used same day. The previous product we used would take a day to post and be available.

Cons:

We had a rocky beginning, it took awhile for us to get approved.

Does the job

Comments: Seems very worthwhile so far.

Pros:

I like the new vendor card function. There are a few issues but this is a developing product that we have started to embrace.

Cons:

Difficulty setting up some vendor accounts

Easy to manage!

Comments: GREAT! They are very helpful and responsive to inquiries or issues that have come up. It's really been EASY!

Pros:

It is very flexible and can fit almost any need. From employees to independent contractors. It gives you control over each card, easy to manage online or in the app. Add funds, delete funds, freeze cards, etc and your actions are immediate! Easy to order cards too.

Cons:

That the debit card doesn't tie directly to our account and during heavy use time we have to watch our balance to be sure we have enough funds available overall to add to individual cards. But this is not hard to do, just the thing I like least.

PEX is BEST!

Comments: Sterling has been with PEX for a number of years, and the cards are easy for my clients to use and understand, with their limited abilities.

Pros:

Excellent communication and response time to any questions or concerns.

Cons:

Minor problems with getting new changes to procedures in documenting suspicious activity-but that was cleared us with one phone call to my Customer Success Manager.

Happy User since 2015

Comments: Overall, PEX has been the perfect solution for our operations and we don't even take advantage of all the various features. We have dozens of card holders over several organizations and the ability to get the cards we need (without employee credit checks) and set the balances as low or high as we want depending on the situation has been a perfect fit.

Pros:

The web interface is very easy to use. Ordering cards is simple and access to statements and transactions is very timely. PEX has really improved their fraud detection over time and it has caught issues and blocked them several times in recent years.

Cons:

Sometimes customer support is challenging. Depends on who you get on the other end of the phone. Because of miscommunication, issues are not always resolved after the first call. However, I have always found the customer service reps to be polite.

PEX Review

Pros:

We are a large company with several cards. I really appreciate the direct connection with our account manager [sensitive content hidden]. He is always happy to help us with issues that arise, questions or concerns.

Cons:

Inability for cardholders to code expenses to our GL. Having to transfer bank funds to cards vs having an open line of credit.

User friendly

Pros:

easy to create cards and set up rules, vendors cards

Cons:

for know it looks perfect, maybe suggestions will come later after we use it for couples months

PEX for Small Business

Pros:

The usability of the cards and dynamic functionality of the merchant codes create a great environment for control and spend management.

Cons:

Shipping of the physical cards was a little lengthier than we would have liked.

Tracking Expense made Simple

Comments: We have only been using PEX for a few months now but it is easier than the other card system we had. Our company is pleased with the ease of the card. They work fast which saves our drivers time and the company money.

Pros:

PEX is very simple to use. We give each driver their own card to use each day and it makes it very simple for the office to track where the expenditures are going on each route, each truck and every driver to use.

Cons:

We switched from BizNOW Cards to PEX so it was just a matter of getting each driver familiar with it.

Easy Setup process and great expense tracking

Comments: Overall experience was great and easy. This is very convenient.

Pros:

The setup process was very easy and the platform is user friendly. We’re able to track the expenses on time and reloading the cards is extremely easy and fast. The complete process was smooth and the cards work great.

Cons:

So far we have not had any issues or cons with PEX.

Pleased with Pex!!

Comments: We use this for ease of interface with accounting software, and not having employees use credit cards.

Pros:

The ease of employees to upload reciepts and code their transactions. Love the interface with Aplos!

Cons:

I can't think of anything to write about for this question.

Using PEX with Aplos for Church Accounting

Comments: After a month of use, moving card holders from credit cards to PEX cards, has been extremely well accepted by card holders.

Pros:

1 - As Treasurer, I now reconcile 1 PEX account instead of 4 credit card accounts.2 - I can confirm correct Fund account (non-profit using Fund Accounting) as expenses are incurred and approved.

Cons:

The difference between card Activation and card Registration for new card holders could be made clearer to this Administrator.

Easy to use and straight forward

Pros:

I love how easy it was to setup and how easy it is to maintain the cards. Can't beat the pricing either.

Cons:

Have only been using the service for a few months, but haven't experienced any cons yet. It works for exactly what we need it to do currently.

Love my new PEX card

Comments: Overall it's been great - super convenient for me as a user and I believe our admin and bookkeeper are also enjoying the convenience.

Pros:

It was easy to set up and easy to use, and I love the dashboard because I can see my exact balance at any time. It's so convenient to scan my receipts in and they go right to our bookkeeper, and I can see them later on the app when I need to review them.

Cons:

I didn't like having to add yet another app to my phone, but turns out it's well worth it.

PEX is great!

Pros:

Ease of use of the product and great customer service!

Cons:

So far, I am pleased with everything and have no cons.

We love PEX

Comments: Spend management, audit trails, and reporting are critical to our accounting functions. We have control of all 3 with PEX and it is so easy to use.

Pros:

PEX is great for our business. We issue hundreds of cards and are able to easily control and manage each card with only 1 person at the helm. The reporting is fantastic and easy to use.

Cons:

We really have no cons with PEX. The only complaint we have is that it is not yet compatible with our accounting software. But they do have connectivity to many softwares, so I would put the blame on us for using older software.X!

PEX is a great tool for your employees and company

Comments: PEX really streamlines our processing of purchases made using the PEX cards through its integration with APLOS. This saves many hours of work time for our team.

Pros:

We utilize PEX in conjunction with APLOS accounting software. They are a match made in heaven and integrate together pretty seamlessly. Our staff find the cards easy to use for in-person or online purchases and maintaining and matching receipts is very easy. The mobile app further enables functionality. The administrator capabilities are intuitive and well organized. Ordering new cards and inactivating cards is a snap. Finally, you have the option of either heavily managing user card usage or almost turning usage on auto-pilot and everything in between. It is easily tailored to your comfort level and policies.

Cons:

I can't really come up with any other than perhaps a few vendors such as rental car facilities don't accept debit cards and that the daily use per card is $5,000, but very few transactions exceed that amount.

Recommend PEX Cards for Ease of User

Pros:

PEX Card is easy to use and reconcile receipts. Fast processing for card funding. Complete expense control through set up, restrict certain purchases by users.

Cons:

Sometimes it takes longer than anticipated for a new card to be received in the mail. Had to order multiple cards before because cards were not being received.

Pex is easy to get started and implement

Pros:

Very easy implementation was a PLUS. Card ordering and shipping process was smooth and intuitive via the PEX portal.

Cons:

Integration into our contingency management solution was straighforward

PEX Cards: Simplifying your Employee Purchases

Comments: Excellent. Setup, support and adding users is a breeze.

Pros:

It is simple to use and saves so much accounting time to track employee purchases. We used to spend days collecting receipts, figuring out who made the purchases and which GL Account they should hit. Plus we had tons of digital copies of receipts all over the place taking up valuable space on our drives.

Cons:

I can't think of anything that we didn't like

PEX is a great alternative to reimbursement checks for regular volunteers

Comments: Having a PEX account has allowed key ministry volunteers to have a set amount of funds to use toward their ministry needs without the need for reimbursement checks or handing out too many credit cards. I would caution that recordkeeping is easiest when an individual only needs to use the card for a single expense account area.

Pros:

PEX is very intuitive to set up and use. It is easy to navigate the process of requesting a card for a new user, initiating a transfer, funding individual cards, and closing accounts. Receipts can be easily uploaded on the app by the cardholders so they don't have to turn in physical receipts for recordkeeping purposes.

Cons:

I wish transfers didn't take four business days to complete. Regular transfers are free, but it would be nice to have an Instant Transfer option even if there were a small fee involved for times when a last minute need arrises.

Great Debt Free Resource

Pros:

We love PEX because we can fund employee company spending debt free. We can control how much each employee is allowed to spend, on what and where. Customer service is fantastic and very responsive.

Cons:

The only CON is the delay in funding the account. You really have to plan ahead do account for the 4 day delay.

Keeps our Costs down, and our Crews Funded!

Pros:

With 9 Crews on the road PEX is the lifesaver that keeps them funded for daily job needs, but keep our costs in check. With Daily Spend rules and limits, we can control how much is being spent each day. One less thing to worry about during the day to day grind! Very easy to set up and use. Crews use it just like a credit card.

Cons:

Takes 1-2 weeks to get new cards. No issues other than that.

Great cash management tool

Comments: Anytime I've had to work with a customer service rep I've got my problem resolved. Love the software and the service

Pros:

I love how easy it is to use for both my users and my administrators. It's been very easy to manage each card separately without having to call in and wait on somdone to do it for me. What used to take a lot of time now can get done in seconds.

Cons:

The cards are magnetic stripe cards. not sure if new users are getting the chips or not but that would be a great upgrade.