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Remote Desktop Manager Reviews

About Remote Desktop Manager

Centralize all your remote connections, passwords, and credentials into a unique platform that people love to work with.

Learn more about Remote Desktop Manager

Pros:

Our IT support team is in a different physical office, so when we need IT support, Remote Desktop Manager allows remote assistance in a straightforward and simple solution.

Cons:

A lot of disconnection issues and slow load up sometimes which can be annoying to deal with when in a time crunch.

Remote Desktop Manager ratings

Average score

Ease of Use
4.4
Customer Service
4.4
Features
4.6
Value for Money
4.5

Likelihood to recommend

8.8/10

Remote Desktop Manager has an overall rating of 4.6 out 5 stars based on 410 user reviews on Capterra.

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Filter reviews (410)

Sinan
Sinan
IT Manager in Türkiye
Verified LinkedIn User
Design, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

On steroids!

5.0 3 months ago

Comments: I feel like I am an admin on steroids when I launch RDM!

Pros:

Everything an administrator needs in one place and on multiplatform. This enables us to be everywhere :D

Cons:

None! Except deciding to edprecate the cloud backup functionality.

Callum
IT in UK
Legal Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

It served me very well during Covid.

5.0 4 months ago

Comments: Overall my experience with Remote Desktop Manager was mostly positive, with minor errors interrupting my usage, I used it during covid when only basic software packages were on client's machines and it served me very well.

Pros:

It's a very simple and basic program which does it's job and that is all it is there to do. The remote desktop functionality is perfect if that's all you need it to do.

Cons:

Going in you don't expect much else other than remote access but, somehow it still felt lacking in terms of user interface, I feel it could benefit from being redesigned for a modern era.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I don't like this sw at all, sorry

2.0 5 years ago

Comments: I'm using this sw from years and I'm totally not sadisfied. Too slow, too complex, and buggy. At least they needs to have 2 interfaces, one advanced and one lite with 10% of the options. they also needs to have a better quality check on the sw because it's usually buggy (or at least insert LTS version , so a user could update 2 or 3 times per month and other if they like will keep all the updates).

Pros:

Full of functionality and features. If you think about a vpn, a remote connections this software has the plugin to automate the process. It's also secure because data are centrally stored with rbac config.

Cons:

Well.... to heavy , this sw is always slow. I've changed my laptop with a new one with i7 and ssd with 32gb of ram and it's still slow! It's buggy... i usually skip some version because they add whatever plugin or functionality you probably never use because you will not be able to find it and they broke something you are using. The ui is confusing, too many options available.

Verified Reviewer
Verified LinkedIn User
Airlines/Aviation, 1,001–5,000 Employees
Used the Software for: Free Trial
Reviewer Source

Great tool for managing multiple RDP connections

5.0 6 months ago

Pros:

I have used other RDP tools but for me Remote Desktop Manager stands out due to it's great user friendly interface and the ability to remember credentials on my secured laptop. It's really handy to use all the features that it offers and I use it on daily basis to remote to several servers simultaneously without any hiccups.

Cons:

Nothing. All features are great and it's a cool product

Cor
Director of IT in US
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Still the best way to connect to multiple remote devices

5.0 3 months ago

Comments: I use it day in and day out and while the number of servers I need to switch between, it is still my application of choice to connect to my (virtual) servers

Pros:

a very simple way to connect to multiple servers one by one or at the same time and a simply way to switch between servers without the need to sign-in and sign-out all the time. Integration with password managers to further increase security by avoiding having to store your credentials locally. There are many more tools, but in my case those are nice to have features I simply don't use (yet)

Cons:

when changing the size of the window the remote server screen does not adjust. I use a laptop with 3 external screens 2 x 24" and 1 x 34" and when moving it needs to be resized and you either are left with unused space or scroll bars. in particular when switching between windowed and full screen, it would be great if it automatically scaled the remote display.

KATHY
Sr. Database Administrator in US
Financial Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Nice Tool, but need to be well versed in knowing or having usesd these before.

4.0 3 months ago

Comments: I use it for one thing and know it could be used for more, but don't have alot of extra time to learn and figure it all out and how useful it could be to me.

Pros:

I do like it better than the standard remote desktop, and can set it up to go to more than one place rather than only one place.

Cons:

Learning curve on how to use it and set up, and what piece goes with what, if you aren't use to doing this sort of thing, as this was my first time with a tool like this, didn't even know or know for sure what I needed to download, or how this and others work together.

Joe
Director in Canada
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

After using RDM, you wont go back

5.0 3 months ago

Comments: Have been using RDM extensively for 10+ years, yet almost every day I learn something new about what it or its companion products can do.

Pros:

The extraordinary flexibility and capability of the tool, both for connecting to systems and storing information relevant to the IT landscape. Additionaly, pairing the tool with their other products such as Hub or Server or Gateway can provide enterprise grade security and functionality whether it be for a single user or a large IT team.

Cons:

It would be great if Devolutions could expand the development team working on product enhancements. There is so much potential for the product/s, and it is great to see all the improvements included with the quarterly major releases, however many of the community submitted 'feature requests' remain in the backlog, I suspect due to capacity contraints of the current team.

Anders
Senior IT Consultant in Denmark
Computer & Network Security, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Versatile tool from a user centric company

5.0 3 months ago

Comments: Remote Desktop Manager and Devolutions seems like a "nerdy" company meaning that it feels like there is not a long way from the end user to the developers. If you run into an issue, you will get quick response from Devolutions. Suggest a new feature and you might see it show up not a long time later. And long release notes with lots of details.
I not just love the product but I'm also a big fan of Devolutions themselves.

Pros:

Very versatile, meaning that it can be configured for a wide range of situations. Can run on many different databases or in the cloud. For each connection you have many configuration options so most things can be configured for your exact needs.

Cons:

Can be a little slow to start but once started it's fast. Timeout handling to the connected SQL server with the Remote Desktop Database (our configuration, might not be the same for other setups)

Zack
Administrator in US
E-Learning, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Fantastic Product.

5.0 3 months ago

Comments: Overall my experience was fantastic, I love the centralized database and the gateway functionality along with the 1password integration. My most favorite feature is the Cyberark integration.

Pros:

Ease of use and logical layout of the gui. All the different options for remote connections and the embedded web browser to name a few.

Cons:

I wish there was a way to set credentials as a variable or template instead of being stuck with standardized naming.

Marcel
Database Administrator, Tech consultant in Netherlands
Information Technology & Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

RDM @ Fellowmind

5.0 3 months ago

Comments: Performance using, multiple vaults. easy security setup but also extensive

Pros:

Ease of setup/use and the many possibilities for use. Service and feedback for any problems or issues

Cons:

I don't have any real negative points to report so far :-)

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent!

4.0 last year

Comments: Overall, very happy with this piece of software and would recommend it to people wanting to manage large RDP work loads

Pros:

This makes it very simple to log into remote sessions and is far better than the windows option

Cons:

The interface can be quite lagging on high resolution displays. This is a common complaint I’ve seen

Ben
Systems Engineer in US
Information Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

The IT Swiss Army Knife!

5.0 last year

Comments: I've been using RDM since the free version was released around 2010. I was looking for a tool to manage my remote connections. I downloaded RDM, RoyalTS, and Remote Desktop Connection Manager and put them side by side. RDM won by a mile! It was able to do way more, and that was with the FREE version. The Enterprise version is way better! The employees at Devolutions are all super friendly and their support is super helpful too!

Pros:

RDM is great at managing your remote connections! Whether they are RDP, SSH, VNC, Apple Remote Desktop, telnet, WinSCP, file explorer, websites, Cloud explorers, etc. The integrations with other tools are the key though. They integrate with various password managers, FTP tools, etc! They also import connections from other tools like Microsoft Remote Desktop Connection Manager, MRemote, Putty, WinSCP, RealVNC, Royal TS, and many more!

Cons:

I haven't run into a CON yet. My experience has been nothing but positive!

Rick
Security Engineer in US
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Remote Tool

5.0 3 months ago

Comments: Out of all the remote tools that I have used in the past this is the best one I have used. I like the fact that you keep it updated not like the others I have used in the past. Thank you

Pros:

If for some reason I need to move the Remote Desktop Manager window to another screen while I am remoted into a system, it doesn't start a count down like it is in the process of disconnecting like mRemoteNG did. I can move this without having to worry I will get disconnected from the system I am remoted into.

Cons:

When I use Quick connect to remote into a system the only issue, I have is that when I delete something from the system and press the enter key on my keyboard it tries to open another system in my list or goes to another one that I already have open instead of deleting the item. I have to go back to that window and then click yes for it to finish deleting the item. I was able to do this in other remote tools I used. For all I know is that I am doing something wrong or there is a setting I need to enable. If there is a setting that needs to be enabled, please let me know.

Patrick
IT System Engineer in Austria
Government Administration, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

All in One Remote done easily

4.0 3 months ago

Comments: Daily business in IT Management and onboarding new IT support is really great.

Pros:

Compliance, Easy to install, great to manage

Cons:

No centralized 2FA definded by Admin, you could deactivate by your own

Eduardo
IT Manager in Brazil
Chemicals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Awesome app

5.0 3 months ago

Comments: Very happy, how easily is to create and store passwors and users and the servers to manage.

Pros:

Easily store security inforamation, servers and documents

Cons:

sometime copy user&password doesn't work

Marjo
IT Manager in Canada
Media Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

A Great Remote Desktop Solution

4.0 3 months ago

Pros:

With Remote Desktop Manager, accessing and managing devices remotely is easy. I like the great security features. It makes remote work easy.

Cons:

Well, Remote Desktop Manager is great and no issues.

Robby Gunawan
IT Manager in Indonesia
Computer & Network Security, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

System admnistrator must have this tool

5.0 3 months ago

Comments: Help me to manage several server, remote RDP, ssh and vnc, easy to move to other computer to manage again, never worried about remote password again

Pros:

Easy manage several server within 1 application

Cons:

so far, there's no issue with Remote Desktop Manager

Michael
Mission Critical Engineer in Netherlands
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

The swiss-army knife of remote access

5.0 9 months ago

Pros:

The ease of use and ability to open multiple sessions with a large number of integrations.

Cons:

Nothing not to like in this case, it fits most use cases

Stephane
CTO in Canada
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing software!

5.0 last year

Comments: I've had a very positive experience with RDM and have been using it for many years. It's stable, powerful and secure - I wouldn't consider changing for something else.

Pros:

Remote Desktop Manager is extremely easy to use and provides a single pane of glass to connect to my customers. It's a time saver and makes customer management much easier than before. Also, their support services are great. Any support request is promtly answered by knowledgeable support staff.

Cons:

The software is sometimes slow when you have too many entires in the vault, which can make it heavy at startup.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

The best remote connection manager that I’ve used

4.0 9 months ago

Comments: I’ve been using Remote Desktop Manager for a few months and I can say it’s a really good software for personal usage and even big teams. The team edition provides authentication system for extra security, database, audit logs and more.

Pros:

You can manage passwords, access other desktops with different permissions. The free version has all necessary features for personal usage and small businesses. The free version provides password management and cross platform.

Cons:

I experienced some connectivity issues when remotely managing a desktop with slow network, besides that, zero issues.

Tung
Delivery Manager in Vietnam
Computer Software, 201–500 Employees
Used the Software for: Free Trial
Reviewer Source

I love Remote Desktop Manager

5.0 3 months ago

Comments: Very good to have the tool at hand if we don't bother the cost. It makes things more secure and the work more efficient.

Pros:

Center data management + be able to authenticate to systems without knowing credentials

Cons:

Software license cost is high, particularly paying per user

Nathan
IT Manager in US
Farming, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Perfect for small IT shops & lone admins

5.0 2 years ago

Comments: I wish I had discovered this software earlier in life. This is my go-to software for my everyday management tasks as well as troubleshooting. Primary use for me is RDP access to servers, terminal emulation (SSH & serial) for switches/routers, and one-time passcodes (saving me from having to pull my phone out each time I need to authenticate with various services that require token-based MFA).The mobile app works great as well (at least for Android). I don't need it often, but it's nice to be able to quickly access a server or switch when needed. Although I'm only using Remote Desktop Manager for myself, I can see where its shared features would be helpful for IT teams.

Pros:

As a lone IT admin for my company, being able to access so many resources from a single interface saves time every single day.

Cons:

Syncing a local data source with Devolutions Online Drive can be tricky. It still works great, but it would be nice to have a simpler way to use a single set of connections that can also be used offline when internet service is unavailable.

emal
IT Adminstration in Türkiye
Animation, Self Employed
Used the Software for: 1-5 months
Reviewer Source

remete desktop

5.0 9 months ago

Pros:

Remote desktop is a powerful, secure and easy to use.

Cons:

yea it is easy to use and allows users to centralize, manage and securely access all their remote connections.

claudia
operador in Brazil
Banking, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Use Remote Desktop Manager

5.0 2 years ago

Comments: For me who in the post pandemic I still find myself in home office, it is simply gratifying to have my job in the comfort of my home

Pros:

My experience has been excellent, the quality, speed and tranquility in use has generated satisfaction

Cons:

I believe there are no caveats, as to the use , there are only shortcuts that have not yet been used

Thomas
CEO in Denmark
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Every day use

4.0 2 years ago

Pros:

Eays to setup new connections and sharing them

Cons:

Better support for NON RDP products could be beneficial