Pulseway Reviews

Feature-Rich, Easy to Use, and Very Innovative!!

Comments: The Pulseway Team will work hard with you to get you up and running, the agent is light, deployment is straightforward and easy. Virtually all the tools you might need are there. It has both a dashboard application that runs locally as well as a Web Interface. Remote access and control are good. The Pulseway Help site: https://www.pulseway.com/resource-centre is a good resource.
Overall for the price, Pulseway is an exceptional value.

Pros:

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

Cons:

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again. Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

Pulseway experience with 500+ user

Comments: We are satisfied with the service of Pulseway, but we would be happy if they would listen to the subscriber's needs as well.

Pros:

The platform works reliably and the continously innovate the software in every quarter. The support and the account manager is very helpfull and always has competent answer to our questions.

Cons:

They should be more flexible with customer needs, like transtale the end user customer portal for other languages other than english and german.

Alternatives Considered: Microsoft Intune

Reasons for Choosing Pulseway: Because were inflexible and the support is terrible.

Switched From: TeamViewer Remote

Reasons for Switching to Pulseway: Because I've already knew the software and it's functions.

Zetco Valves

Comments: Pulseway is a reliable remote monitoring tool that simplifies IT management. Its real-time alerts and user-friendly interface are great, though there is room for improvement in performance speed. Overall, it’s a solid choice for IT professionals.

Pros:

Pulseway is an exceptional remote monitoring and management tool. Its intuitive interface and real-time alerts make managing IT infrastructure a breeze. The mobile app is particularly impressive, allowing me to monitor and control systems on the go. Highly recommend it for any IT professional!

Cons:

Pulseway is a decent remote monitoring tool, but it can be a bit slow at times. The mobile app, while useful, occasionally crashes, which can be frustrating. Overall, it gets the job done but could use some improvements.

Wonderfull cost friendly management engine

Comments: I enjoy every aspect of Pulseway so far, the reporting works seamlessly

Pros:

All in one mangement engine, with sophisticated tools and templates. Account managers are quick to repond and are always helpful.

Cons:

Some key touches can be added a bit quicker I think especially based on request for changes, some are flagged as urgent and confirmed by multiple users, however the change never seems to be implemented, either due to lack of functionality or the urgency is undervalued.

Alternatives Considered: ManageEngine Endpoint Central

Reasons for Choosing Pulseway: I preferred the look and feel and overall simplicity with powerful tools, and I trust the tools will grow with time

Switched From: nAbleMD

Reasons for Switching to Pulseway: Was not too fond of the overall product package

Many promise it, only pulseway gets it

Comments: I have been relying on Pulseway to manage my 400 devices, and it works great. Plus they never stop releasing new features.

Pros:

It works in Windows and Mac "several promise to do it but just Pulseway do it fine". Give me the chance to connect and launch admin commands. Is a perfect solution for an environment like ours.

Cons:

The invoices and payment process must be improved.

Alternatives Considered: Asset Panda

Reasons for Choosing Pulseway: Panda was bought and forgot his al life clients, support, quality, etc...

Switched From: PandaSuite

Reasons for Switching to Pulseway: price and because it works fine in Mac. Not all works in mac.

Solid, affordable RMM tool thats constantly evolving and improving.

Comments: Very pleased. I have grown with Pulseway, its good to see that Pulseway continues to push for new features and functionality whilst retaining the core competencies which brought Pulseway to my attention during my initial research.

Pros:

It's affordable, easy to scale and has been reliable for the past 6 years that I've managed it. Over time new features have been incporated that have been valuable to our organisation.

Cons:

The integration between RMM and PSA could be more streamlined. Remote control of Linux systems would be valuable.

Alternatives Considered: ConnectWise ScreenConnect, Atera and NinjaOne

Reasons for Switching to Pulseway: Balance of cost and feature set that suited our mostly Windows environment.

Reliable and Efficient Remote IT Management Tool

Comments: Pulseway has been a game-changer for managing our IT infrastructure remotely. It’s easy to set up, and the mobile app makes it incredibly convenient to stay on top of system alerts. The automation and integration features have significantly improved our efficiency. Overall, it’s a reliable and robust tool for IT management.

Pros:

Pulseway excels in its ability to provide comprehensive remote monitoring and management capabilities. The intuitive mobile app is particularly useful, allowing for real-time monitoring and instant responses to alerts. The automation features save a considerable amount of time, and the software's integration with various platforms is seamless.

Cons:

nothing really, everything worked fine for me never had major issues.

Alternatives Considered: ManageEngine Endpoint Central

Reasons for Switching to Pulseway: Linus Tech Tips recommended pulseway on his videos

Good Product

Pros:

The palteform is really easy to use and powerfull

Cons:

Would like to see SSO auth implemented

Alternatives Considered: Datto RMM and NinjaOne

Reasons for Choosing Pulseway: Changed IT support provider and pricing

Switched From: Datto RMM

Reasons for Switching to Pulseway: Princing feature set and product integrations

Solid product with nice features!

Comments: Pulseway has been responsive to requests for information or assistance and both our sales rep and tech support has been available when needed.

Pros:

Product has been reliable and there's new features on a regular basis.

Cons:

Pulseway tries to get you to commit to a 3 year term. However, after speaking with the rep and clearly explaining that we would not agree to a 3 year term, things have been fine.

Alternatives Considered: Syncro and N-Able Projects Portal

Reasons for Switching to Pulseway: Features vs cost for the size of our organization and needs.

Fairly OK mid-range solution

Comments: It worked well for a time, however we did switch to an alternate product.

Pros:

Very friendly GUI, easy to learn and to instruct others.

Cons:

Lacks a lot of features present in other RMM solutions, pricing is fairly steep too when considering this.

No better company than Pulseway

Comments: My experience with Pulseway has been nothing less than awesome! The team at Pulseway has been quick and helpful if we do experience an issue. I feel the Pulseway team understands the importance their role plays in the daily success.

Pros:

We currently use PSA, RMM, and IT Glue through Pulseway. The most helpful feature is that all three applications integrate into each other, Azure and on-prem Active Directory. These products are easy to use and navigate once everything has been set up. We use all three of these systems daily, and the RMM mobile application helps us keep tabs on the systems when we are not in the office. The few times we've had to reach out to support, we received fast and helpful responses and solutions usually within a day.

Cons:

It's tough to identify a downside of Pulseway. If I had to be picky, it would be that we cannot do everything in the mobile application that we can do with the web version of RMM. I understand it's tougher to fit all those features into the mobile application but if I HAD to choose something to make better.

TSG Review 08-01-2024

Comments: I have been very pleased with my experience with Pulseway, Each of the reps in charge of my account have been top notch and have gone out of their way to be friendly and very helpful and Especially Ross who has made every effort to understand the needs of my company and how a one man operation needs to do business.

Pros:

The ability to easily keep track of all of my customers computers and get alerts when there is a problem so I can be proactive in their support as well as Remote Desktop Access which works pretty good for both Windows and MacOS machines.

Cons:

They don't yet have support for Linux Remote Desktop and that is really needed.

Alternatives Considered: Datto RMM and NinjaOne

Reasons for Switching to Pulseway: Price and ease of use as well as features that I needed.

Pulseway tool to make IT easy

Comments: We have only the best experience with pulseway and we are always learning new things. It really is a multifunctional tool that makes our work very easy.

Pros:

We use Pulseway for monitoring and remote server management. My favourite thing is that I can control the servers from my phone and in case of any problem I am informed right away and I can sort everything out before the client even notices that there is a problem. Pulseway is a great help and I couldn't imagine working without it.

Cons:

In fact this is the last change where the Pulseway app from the Microsoft store, so it stopped having some basic features like the ability to restart servers, install updates etc... I really enjoyed using the app, and I understand that as part of the progression it's moved to a web interface. But the slowdowns bother me, having to log in, enter 2FAs and such.. But still, it's a great help.

Alternatives Considered: Acronis Cyber Protect Cloud

Reasons for Switching to Pulseway: They don't have as many features. And the controls in Pulseway are simpler.

A Must-Have for IT Management

Comments: Pulseway has been a game-changer for our IT setup. It’s super easy to monitor and control our systems remotely, even when we’re out of the office. The setup was quick, and the mobile app makes it simple to stay on top of things. Plus, their customer support is really helpful. If you’re in IT, Pulseway is a tool you’ll definitely want in your toolbox.

Pros:

Great pricing options for small teams. Quite powerful for such a small agent.

Cons:

Reports could be more detailed, especially when it comes to resource usage and performance metrics

Alternatives Considered: TeamViewer Remote, MSP360 Managed Backup and AnyDesk

Reasons for Switching to Pulseway: Better features, pricing, repsone time from sales team.

Effective RMM Solution

Comments: My overall experience has been very positive with Pulseway. New features and enhancements are constantly being introduced.

Pros:

Pulseway provides a large feature set on a consolidated platform. The OS and third-party patching are extremely effective and easy to use.

Cons:

The PSA is not as feature rich as some other offerings in the space. I would like more granularity in setting different required fields per ticket type.

Alternatives Considered: Atera and NinjaOne

Reasons for Choosing Pulseway: The value and consolidated platform provided by Pulseway.

Switched From: ConnectWise ScreenConnect and Freshdesk

Reasons for Switching to Pulseway: The value and consolidated platform provided by Pulseway.

Pulseway review

Comments: The sales and support team are fantastic.

Pros:

Simple to use and affordable. Meets most our needs.

Cons:

The Service desk could use some more improvements

Alternatives Considered: Atria, Bacon Unlimited, ConnectWise PSA and NinjaOne

Reasons for Choosing Pulseway: The price of the KACE service was raised to high.

Switched From: KACE Systems Management Appliance

Reasons for Switching to Pulseway: The overall price and the sales team worked with us.

Great app

Pros:

It have a lot of features built in, in one app

Cons:

Tech support takes too long to reply or call back

Powerful RMM software

Comments: Overall happy with Pulseway it does everything we need it to do, deploy anti-virus software, patch management etc.. It is really handy having the ability to run Powershell scripts without disturbing the end user. Sometimes I have been able to resolve issues without even remoting in by just running a PS script in the background. I'll be interested to try out the Android MDM once it's implemented, currently only works for Apple

Pros:

It's easy to use and just works, I have had minimal issues and where there has been issues support has been responsive in resolving the issues.

Cons:

Sometimes the remote-control software bugs out/clunky but it has gotten better in some aspects since we've been using Pulseway e.g. It now re-connects to a computer without having to start a new remote session

Pulseway is one of the best companies we have worked with

Comments: We wholeheartedly attribute a significant portion of our success to Pulseway and James Norris. Their comprehensive solutions, combined with exceptional support and guidance, have been transformative for our business. We are confident that our partnership with Pulseway has equipped us with the tools and resources necessary to thrive for years to come. Pulseway has not only met but exceeded our expectations, and we are genuinely excited about the future of our collaboration.

Pros:

Pulseway, under the guidance of our dedicated Account Manager, James Norris, has been instrumental in our company's remarkable growth. Thanks to their solutions, we've seen a nearly $100,000 increase in new revenue in less than 6 months, a testament to their effectiveness. James consistently goes above and beyond, always available to answer calls and emails, ensuring we receive the support we need, when we need it. Their competitive pricing on services has been a significant advantage for us, allowing us to maximize our budget. Moreover, the consulting advice we've received from Pulseway has been invaluable in navigating the daily challenges faced by MSPs.

Cons:

While our overall experience with Pulseway has been overwhelmingly positive, there have been occasional hiccups with integrating some of their solutions with other platforms commonly used by MSPs. However, these instances have been relatively minor and haven't significantly impacted our operations.

Does exactly what I need for my small business.

Comments: Overall Pulseway has done exactly what we wanted, by providing a professional system for monitoring and managing our IT systems remotely. As I run a small business I don't have the time to individually check machines, so the peace of mind knowing that I will be alerted of a problem is great. Automation is also a great benefit.

Pros:

Pulseway allows us to easily manage our IT systems whether they are out on deployment or based in our office. The integration with Slack allows notifications to easily be sent to groups of people highlighting to us potential issues before they become more severe and cause downtime. The iOS app is also very handy, allowing me to see the status of any computers on the go. Knowing that Pulseway can grow with the business provides nice peace of mind as I don't feel like I'm investing in a system that I will some day have to replace. The integration of BitDefender has been a great help too.

Cons:

I'm not an IT engineer or expert in IT management so I found that there was a fairly steep learning curve. I'm more knowledgeable than the average person but kept getting stuck navigating the web portal, especially at the start. The menu system isn't as intuitive as it should be in my opinion. I think there should either be a "simplified mode" for people who just want to get started with organising their IT systems but don't need all the advanced features. Another note is that I find the difference in features available for managing Windows vs Mac clients to be disappointing. For example, you can't automatically install BitDefender via Pulseway on a Mac you have to go into the BitDefender client.

Great software for IT management and support

Comments: I've been using Pulseway for approx. 10 years. The software is very stable and I havent experience any downtime or faulty. it's has a lot of functions (patch update management, software deploy, third party patch, anti-virus deployment ) and easy to navigate. Pulseway support has been very good and useful.

Pros:

[sensitive content hidden] has been really great in her customer service field and account manager. she's alway there to help with our enquiries, improve and flexible adjust to our business need. Pulseway RMM is a great product with everything IT management needed from assets management to remote sessions. They are also keep updating and adding more functions to it.

Cons:

Integrated anti-virus Bitdefender need to be fully manageable in pulseway instead of logon to Bitdefender GravityZone itself.

Chief Operations Officer

Comments: This remote monitoring and management (RMM) solution stands out as a highly robust and efficient tool for IT professionals. Designed to operate seamlessly once configured, it provides an impressive "set it and forget it" approach to managing IT infrastructure. The system runs reliably in the background, allowing businesses to focus on their core operations without the need for constant supervision. What makes this solution particularly powerful is its extensive feature set. It offers everything from real-time monitoring and automation to patch management and remote access, ensuring that every aspect of IT management is covered. Additionally, expert support is readily available to help with setup and customization, ensuring that the system is optimized for each user’s unique environment. Overall, this RMM platform delivers a professional-grade solution that ensures operational efficiency and peace of mind, making it an excellent choice for any organization seeking a dependable IT management tool.

Pros:

I really like this RMM solution because it allows me to set everything up once and then not worry about it. Its robust feature set covers all my needs without the need for constant oversight, which saves me a lot of time. Plus, the expert support available makes it easy to configure and optimize, ensuring that everything runs smoothly. The combination of reliability and minimal maintenance is exactly what I value in IT management tools.

Cons:

I have very little to criticize about this system, except for the mobile app, which occasionally forgets that I’m logged in. It’s a minor inconvenience, but overall it doesn’t take away from the system's otherwise exceptional performance and reliability.

RMM Ratings

Comments: I'm very impressed with this RMM software. Its features have significantly simplified my remote work.

Pros:

You can connect to multiple users at the same time, and the speed has improved.

Cons:

I find it frustrating that when I switch users on the software, I have to disconnect and reconnect to log in. If this could be streamlined, I'd be much happier with the product. It would be greate if it switch users on a client PC without having to disconnect and reconnect, this would make it much more convenient.

Pulseway is an essential tool in managing our multi-site research environment

Comments: Pulseway is an essential tool in managing our multi-site research environment.
In the role of technical support I can discretely monitor remote systems and respond rapidly when problems arise. Automated scripts support distributing custom software components to any of our 10 robotic data collection systems.
I can keep all systems consistent while supporting many different study protocols and ever evolving experimental specifications.
As a data manager I am able to inspect and retrieve data sets without leaving my desk. Pulseway is an awesome tool as it has enabled me to fill two roles and still work from home half time.

Pros:

Automated scripts and remote monitoring of CPU and memory usage.

Cons:

Interacting with the mobile app can be counterintuitive.

Pulseway the answer to our IT support needs!

Comments: Since [sensitive content hidden] has come on board with Pulseway, he has assisted in streamlining our support monitoring and processes.

Pros:

Pulseway simplifies our support services, and [sensitive content hidden], our account manager, has been incredibly helpful.

Cons:

It would be great if Pulseway could integrate with more third-party providers to streamline the support process.