17 years helping Australian businesses
choose better software
About Yext
Yext is the leading digital presence platform for multi-location brands.
The thing I like most about Yext is the hands-on nature of the platform.
The only thing that is a little confusing is the Review status and Cancelled status.
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A need for some. For the rest, expensive.
Pros:
Yext is a comprehensive solution that allows for ease of updating multiple platforms. This is helpful for changing an address after a move, a branding change to name or spelling, and even consistency across online profiles for improved SEO rankings. We have used this solution for improving rankings where profiles were not consistently listed with the same name and address. This solution is almost a necessity for those who do not have login access to all of their online accounts. If you plan to manage your reviews online, this solution offers user-friendly reporting as well. User engagement is key for reputation management. This is the most comprehensive solution available.
Cons:
Yext is expensive for something you can have intern do over time. If you want to edit profiles, someone can do this one by one by hand. So the cost of this solution can be intimidating. And soliciting reviews and managing can be as simple and sending requests. But this automates the process. Custom support has not been my favorite as well.
Yext Response
6 years ago
Thank you for leaving your review. We appreciate your candid feedback and are happy to hear that our software has helped your business keep consistent information across the web and with your reviews management strategy. There are a few ways to correct your digital knowledge, some of which are quicker than others. You can manually update information on each site by adding your business information to each individual publisher. You can also leverage a tool like Yext, which does this in near real-time across the hundreds of publishers we partner with, saving time and resources.
Auto renewal and customer service
Comments: Poor customer service, especially during the Covid period.
Pros:
Listing management was very good. Review monitoring also very good. However, their customer service is poor.
Cons:
I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.
Yext Response
5 years ago
Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at [email protected].
Gets the job done fast but cookie cutter
Comments: I would describe my overall experience with Yext as fair,
Pros:
It builds citations fast and lots of them. It takes the guess work out of citation building if you are newer to SEO.
Cons:
What I liked least about Yext was its cookie cutter set up and the limits that came with that. After a couple of weeks it got pretty frustrating.
Yext Response
3 years ago
Thanks for the review! We are happy to hear Yext has helped save your business so much time. We would encourage you to check out Hitchhikers - it's a program for every member of the Yext community to become an expert and explore the more in-depth mechanics of Yext. In the meantime, you know you can always reach out to your Yext team whenever you need help!
Do not recommend Yext, no way
Comments: I recommend staying away, better tools out their to consider first.
Pros:
The idea behind Yext is solid. It's goal is to help companies manage their listings across search engines and online directories
Cons:
1. Expensive 2. For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses. 3. I don't believe their service can really provide a SEO boost. There are too many factors to consider for SEO these days and using Yext for SEO
Yext Response
6 years ago
We appreciate the feedback, Daniel and will share it with our team. Our mission is to put businesses in control of their information everywhere it might live, making the business itself the authoritative source of this information. If you have any additional feedback, you're more than welcome to reach out to [email protected].
All in one
Comments: We have used this twice now to update our business listings. Its been a simple transaction. It is a bit expensive though.
Pros:
I like that it updates all in one area.
Cons:
A little pricey. I still like the program but it is a little on the expensive side.
Good to See Reviews, but needs to add more sites
Pros:
I like how you can use this one tool to update most of your review site listings to stay consistent, and get updates when you have new reviews on those sites.
Cons:
They need to add more sites here for B2B companies (like Capterra!) to be able to get notifications on those review sites as well.