Reftab Reviews

Reftab Asset Management

Pros:

Reftab is a great package what creates and gives ease of use of asset management. It's structured and clear.

Cons:

I'm missing some features such as bulk transfer or bulk assign to user but that's quite it, further it's quite neatly build!

Inventory Management Lifesaver!

Pros:

Reftab is incredibly easy to setup, implement, use, and customize but the most standout feature of this product is the impeccable customer service. Lightning fast responses and willingness to implement fixes for our edge use cases among other great support has earned our loyalty!

Cons:

Reftab is geared toward assets that will be checked in/out while we use it as a way to manage customer assets that we've deployed in a permanent fashion so there have been some workarounds that we've had to implement, but the software tracking that's included more than makes up for any slight inconvenience. We're managing/tracking our certificates easier than ever with Reftab, too.

Good Value for the Money and has just the right amount of features for our business

Comments: While I did encounter a decent number of problems during the initial set up and deployment the product support is responsive and you will not wait around for a response. The bugs that I did find were either taken care of within a couple of days or an estimate was given as to when we could expect a fix.

Pros:

Good Value for the Money and has just the right amount of features for our business

Cons:

I encountered a good number of bugs and 'feature requests' during our initial set up and deployment of the product.

Great Product & outstanding customer service!!

Comments: My overall experience has been great. We have used other systems in the past and they clashed with our systems or became over complicated to update.
I feel confident that Reftab have got this covered.
Recently I had an issue that was resolved very quickly and professionally.

Pros:

It was easy to set up with the support team helping me, when I got stuck they were always quick to resolve any issues. I find it easy to use and run reports. They are always developing and trying to improve. We don't use it to its full potential yet but I am confident that in the future we will. Its a great product in my opinion as I like to keep things simple to make life easier.

Cons:

There is not much I don't like to be honest. I sometimes find it frustrating when trying to look items up but that is more down to me not using it enough.

Reftab review for medical outreach

Comments: RefTab is a plug and play option for companies wanting more control over their asset management. It was simple to understand and onboard our team. I highly recommend the trial option for anyone who wants to try out this option. It's very intuitive.

Pros:

We started using RefTab to help support the development of our humanitarian trips and found it to be a critical key to increasing our capacity. The ease of onboarding was a #1 priority and I was able to search for everything I needed to set up. The import functions were also very, very easy to use and helped tremendously.

Cons:

I don't have any cons at the moment. We did not pay for the highest level so maintenance options are slim. I would like more of that.

Great ITAM solution

Pros:

Reftab was super easy to setup and get going. Once the initial setup was done, Education on using Reftab was simple and easy so we were able to get up and running very quickly. Use of the smart phone app makes keeping track of our assets simple, very well done app!

Cons:

the only Con I can think of is that it would be nice if Reftab had an asset "tag" we could attach to "non-connected" devices such as TVs as a way for it to automaticilly update, like the installed agent does for Windows devices

Great software

Pros:

Very easy to use and implement. It's made a major difference in tracking our various assets into and out of our facility. -Automated email reminders are great and definitely drive the assets back on time. -The printer agnostic feature is really nice too as we already had label stock and thermal printers -Identifying assets that need repair is great and so easy for the team to keep up with

Cons:

So far so good! It would be great if there were other industry specific versions. In our case an integration with our POS system. It would allow us to assign assets while building delivery routes. In our business there are times that an asset is left at a delivery location. It would be great to track that.

Reftab is a good tool for asset tracking

Pros:

Good to track assets and find them where they are located

Cons:

Could be more user friendly but its okay

Great asses management tool

Comments: It has been great. I tested several products before picking this one and I made the right choice.

Pros:

The ability to track anything as an asset, and link accessories to the asset.

Cons:

So far none. The only downside was exporting the computers from my RMM tool with user accounts there wasnt a way I could find to import to Reftab with the user. I had to manually assign all of the assets. Just time consuming but not a big deal.

Excellent Film Warehouse Asset Tracking System

Comments: The tech support was excellent as I was brand new to using this kind of system.

Pros:

I liked how easy it was to set up and that my employees can go in and reserve on a calendar.

Cons:

Haven't found anything so far. It works for all our needs.

Best Program on the Market

Comments: The experience with Reftab has been fantastic, from the program to the management team. Everyone has been so helpful and flexible to tailor the program to work best for us. I would recommend this program to anyone who is looking to track all their assets have automated reports sent out.

Pros:

The user interface is simple and easy to work with. Made it so much easier to locate assets that have been signed out to employees and track the usage. It was an easy transition for employees to start using the program and the training aspect was fast and easy. Reporting is fantastic by getting notifications of who has not turned in something.

Cons:

I don’t have any Cons on the software because if I do find something missing the Reftab team is always available to try to find a way to get us what we are looking for.

Best-in-class Asset Management solution

Comments: Reftab was simple to configure and even easier to manage. Our business enjoys the peace of mind knowing we are in control of the cost as we grow in users.

Pros:

Reftab provides a powerful and cost-effective solution enabling us to keep track of our physical and digital assets across a distributed workforce.

Cons:

I can identify very few cons in the time I've used this platform. The ability to deploy an agent to all hardware to automatically capture information would be nice but not necessary if managed well.

Early adopter who's watched you grow

Comments: Impeccable

Pros:

There are so many ways in which we use the system. We have adapted multiple processes to fit Reftab. It has become one of the most important tools I use. We were there in the early days before the site became as feature rich as it is today and we are pleased to say we stuck around. We are proud to have our logo on your home page displaying that we use your product

Cons:

It's hard to say what I don't like. Over the years I have seen the site develop and today I'm left with feeling that anything which isn't quite right will get there eventually. As long as you keep the attitude you have towards development, there are no cons

New and Happy

Pros:

The program is intuitive and fairly easy to use.

Cons:

Guide/ help/ tutorial section would be very nice.

Brilliant tool for a small non-profit trying to keep track of loaned items

Comments: Love it. Previously we were trying to keep track of assets in a manual spreadsheet. Our assets are expensive cameras and are donated (or funded by public donations) and are loaned out for free (with no deposits) so having easy tracking is a must. Didn't know exactly what we needed or how to set up so just started (really easy) with the default fields and this product has the flexibility to add fields as I was going along, or change things at a later date. Haven't yet used the "request custody validation" but think this will help us at year end to double check where our loan cameras are. Great product and would recommend. Thank you Reftab.

Pros:

Really easy to use for someone with no experience in asset/loan management; Multiple asset sub-locations; Fully customizable fields for asset records, and in different categories; Flexible set-ups (can change fields/settings after set-up);Desktop & Android App; Open ended loan functionality; Easy reporting - quick report to see current loans, easy to report/filter to see loan out history;

Cons:

For several months I repeatedly got prompted to take the tutorial every time I logged in;

Stellar Customer Support

Comments: From the trial period to full implementation, we really have had a good experience. This system has vastly reduced the number of individual tasks we used to complete at each checkout and has helped to streamline and improve customer experience. I have reached out on approximately 4-5 occasions with questions and have always had a quick response time, with a solution to my question every time. We are about 4 months into our switch and I am satisfied with the solution for our campus.

Pros:

The price of this software is definitely a win. We were previously using multiple home-built applications to fill this need. Moving from a home built to purchased application always comes down to value for the money. The Customer Support has been prompt, friendly, and efficient. I have reached out a few times and have had near-immediate response times. New features have become available since implementing this solution. I have seen options that I have inquired about implemented in the last 4 months. Impressive. The setup and ease of use are paramount. We have a high turn over of student workers utilizing and learning to use this system. They caught on to this application so much faster than the multiple applications we were previously using that the training time has basically paid for the program already!

Cons:

I wish the reporting features were as easy to navigate as checkouts are. They do not run in a way that is as intuitive to me. Especially when attempting to refine data into smaller increments. Automatic emails are great, and reduce the amount of individual notifications I need to send, but they could do with a slight improvement. There are terms coded into the auto emails to pull things like due date, asset name, or borrower name but not every email forms have the same terms. When I modified the email template the first time I removed some of those terms, and then could not remember exactly how they were worded to get them back. The support team has been great at quickly responding to emails to and providing fixes for any issues I have reported, but a 'cheat sheet' or about automatic emails section with the terms that can be used would be very useful.

Easy asset management

Comments: We have been able to move our asset loan system from a very messy shared google calendar system to Reftab, it has reduced individual workload and enabled more independence in making planning choices for asset loans across our organisation. We have also been able to significantly grow the amount of assets that we have available for loan as the management and tracking of the items is a lot more efficient.

Pros:

The software makes it extremely easy for multiple users to be able to log in and see what assets are available to be loaned and make reservations for them as required. We were looking for a solution that would allow many users to access the information centrally and this does it beautifully.

Cons:

The pre-determined access levels are the most challenging with the software, but we have found ways to work around this. We can't easily set access to specific sections and views, as this is a bit limited. Any issues or improvements we have, we make suggestions to the team at Reftab, and if they think it is beneficial, will roll out the change in an update to accommodate the request.

Reftab saves a lot of time for asset management

Comments: There was a feature missing that impacted our workflow, I emailed support and that feature was implemented within a couple of weeks. This has been our continual experience with Reftab, amazing customer support and an all around great product.

Pros:

Ease of use, ease of setup and the integrations. We have been abysmal at keeping our assets up-to-date, but with the integrations in Reftab a lot of our mistakes have been alleviated by the sync from Jamf and Intune. The auto checkout of assets has helped us keep up on equipment.

Cons:

The mobile app would be nice if we used barcodes, but because of remote workforce now-a-days we do not put barcode/asset tags on equipment. If would be nice if the mobile app was able to OCR a pic of the serial number, but it's not a deal breaker in the slightest.

Good system for current needs - some upgrades would make it more useful.

Comments: Overall, it's meeting our needs to monitor inventory stock and assets. As we continue to use the software, we may find other needs to utilize it more.

Pros:

Mobile app scanning, easy navigation of software,

Cons:

- would be nice to be able to have "clone" feature for accessories. - the ability to edit notes in accessories that have been issued - the ability to create accessories from scanning in mobile app. currently, it will only create assets. currently, all accessories are created from a desktop. having the ability to do both from mobile app would be more helpful/useful. - limited information can be seen in mobile app - seeing loan history in mobile app could be helpful

110% satisfaction guaranteed.

Comments: user-friendly, with all extra features that i did not see anywhere else, customer service was extremely helpful. and the on-boarding for subscribers was top-notch. do your self a favor and take the software for a spin.

Pros:

the asset management was amazing, but the ability to Bar code every asset and then check-in and check-out,and the iphone apllication for ease of use. this purchase was a no Brainer

Cons:

when i find something i will revisit my review.

The perfect solution for our rental inventory needs

Comments: We looked at many software options that cost 10 times that of Reftab and never perfectly fit the bill of our specific needs. Reftab, right off the shelf was a great solution for our application and came in at a considerable lower cost than the other software options that were evaluated.

Pros:

Reftab is a powerful tool to manage rental inventory going in and out and being able to identify the status and location of any given at any given time is very helpful in our quick passed application.

Cons:

There is not much I am missing in the software. My only feature request in customized reporting has been submitted to the company.

Good user interface, newer inventory management software

Comments: We are really happy we went with Reftab. Our strategy was to pick a smaller product with more room to grow. I feel Reftab is early in their product lifecycle, and their staff is motivated to grow and add more features. This is the kind of company and product we like to work with.

Pros:

Reftab seems like a newer, slightly smaller company product, and it does everything we need it to do. Price is competitive, coming in a little lower than some other products. Reftab doesn't have some of the bloat or feature creep in other more mature inventory management solutions. The support team is very responsive to inquiries, and they even developed some small features we suggested, saying those features made sense for the whole user base. Accurate, intuitive

Cons:

The simplicity of the software has lots of pluses if you like simplicity, but it may lack some of the more niche features in the larger, more mature products. On rare occasions it throws an error, but the errors are handled and displayed in the UI in a way which makes sense.

Great overall user experience

Pros:

I've only been using the software for a short while and feel like it's been very easy to grasp the fundamentals. The UI is simple and features are well worked.

Cons:

There are some minor bugs when it comes to searching for assets or loanees. I've however contacted the customer support about this and they told me they would be fixed in the next update :)

Most compact asset management tool

Comments: I reviewed a bunch of asset management tools to use within our company. Reftab is the only one which is smooth to use and reduced to the really needed functionalities. What often is what you need. We decided to use that tool for our needs. There are some tiny points which can be improved like the data import/data export for Loanees and Devices. Some controls are maybe not placed very intuitive but after the first find and use, everything is fine. Overall a nice and good tool! A nice new feature would be to print out not only the QR-Code with a digital number next to it rather the QR-Code, Digital number, Company Name, Device Brand, Device Title and the possibility to format the output (e.g. like another Avery template like the L6011).

Pros:

Smooth and reduced to the needed functionality.

Cons:

Some controls are hard to find, only in the context of a location or the Import/Export functionality.

Easy to use, flexible, and affordable

Comments: We are a small public secondary school needing to track photography and video production equipment loans to students. Many of the equipment management solutions on the market are well beyond what we are able to afford. Reftab meets our needs at a comfortable price point, and the response of the developers to feature requests has been second-to-none. I'm really happy to have found Reftab!

Pros:

The developers are very helpful and quick to respond to new feature requests. It is reasonably-priced and affordable enough for our public secondary school to use with students. Powerful features wrapped up in an easy-to-use interface.

Cons:

Mobile scanning app reads barcodes quickly using the phone camera, but it is cumbersome to check out multiple pieces of equipment to the same user.