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About Spidergap 360 Feedback

Easy to set up and customizable 360 Feedback for organizations of all sizes. Get a demo with a 360 Expert to see Spidergap in action.

Learn more about Spidergap 360 Feedback

Pros:

The only limits are your own imagination. They provide tools and resources to help guide you in the right direction and determine how to convert the data collected into actionable steps.

Cons:

In email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.

Spidergap 360 Feedback ratings

Average score

Ease of Use
4.8
Customer Service
4.9
Features
4.6
Value for Money
4.6

Likelihood to recommend

9.4/ 10

Spidergap 360 Feedback has an overall rating of <span class="">4.8</span> out 5 stars based on <span class="">110</span> user reviews on Capterra.

Filter reviews (19)

1 filter applied
maria elena
Asistente ejecutivo de recursos humanos in Venezuela
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

Very easy to use

4.0 7 years ago

Pros:

Easy to use, stable and flexible options to customize the questionnaire and comment reports are well thought out and easy to execute.

Cons:

It does not have an option to save automatically, so information is often lost, but customer service responds super fast to any question

Spidergap Response

6 years ago

Thanks for your feedback Maria. Adding auto-saving functionality to the feedback questionnaire is one of our top priorities and we'll let you know as soon as it is available. In the meantime, you can advise people that as long as people don't close the browser tab, they won't lose the response. Thanks, Alexis ----- Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses!

Liz
Learning & Development Regional Manager in UK
Consumer Goods, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Fabulous tool for 360

4.0 6 years ago

Comments: We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly.
We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop.
Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content.
We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders.

Pros:

The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover. The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive. Great value for money / no mandatory tie-in to coaching services that is forced by other big brands Very insightful and easy to read report with strengths at the forefront, not just weakness.

Cons:

Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action.

Stefano
Partner
Used the Software for: Not provided
Reviewer Source

Excellent product, outstanding customer service

4.0 11 years ago

Comments: I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.

Spidergap Response

11 years ago

Thanks Stefano, I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.). Kind regards, Alexis Kingsbury, Co-Founder at Spidergap

Sidney
First Impressions Coordinator in US
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Spidergap is great!

4.0 2 years ago

Comments: My overall experience has been great. The tool is easy to use, the customer service is fantastic, and we've yet to have any trouble with it.

Pros:

What I like most about Spidergap is how convenient and efficient it is to use. It's very user-friendly, there are great articles to help with questions, and everything is easily accessible.

Cons:

I wish there was more room for customization. There are a few things on the report we wish we could tweak, but it's not a make-or-break thing! A suggestion I'd make is to have a page for users to few outstanding requests, approvals, or peer-assessments they need to complete so they have a list of those in one spot.

Spidergap Response

2 years ago

Thank you for taking the time to share your thoughts! We're thrilled that you find Spidergap convenient, efficient, and user-friendly and that our help articles are useful. We completely understand that every organization has unique needs and requirements. If you could contact us with more details on your requirements, we would be happy to look into these features further and see if we can incorporate them into our tool. We value your opinion and would like to ensure that Spidergap continues to meet your needs.

Verified Reviewer
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

It was easy to create the project. and load all the necessary information

4.0 7 years ago

Comments: It is very flexible. It is a very intuitive system. The reports themselves are professional and provide the right variety of details, are easy to read and understand

Pros:

The application has great flexibility and ease of use The support is fantastic and fast. Custom options facilitate the use of the tool. Easy to use if you only have one person to review

Cons:

Can not select individual evaluation scale because it is not a mobile application, it can not be used anywhere. not particularly friendly You can not extract the questionnaire in the format that is on the site

Spidergap Response

6 years ago

Good news! We now have a new modern, and mobile-friendly questionnaire! You can find out more here: https://docs.spidergap.com/product-updates/a-modern-and-mobile-friendly-questionnaire-feb-2019

Joe
L&D Business Partner in UK
Used the Software for: Not provided
Reviewer Source

Spidergap

4.0 10 years ago

Comments: I was asked to identify a 360 tool that was simple to use, configurable to our needs (in support of a leadership programme) and that had face validity (especially as the organisation is relatively new to 360).
Spidergap has been an excellent choice. I have been impressed by the initial explanation of the product, the ease of use and efficacy of the self authoring tool in giving us what we need. And the customer support throughout (the product is easy to use, nevertheless we had all sorts of questions).
I have also been impressed that the Spidergap team has both excellent technical knowledge and organisation/people development know how. They have consistently been able to help.

Spidergap Response

10 years ago

Thanks Joe, I'm really glad you've found Spidergap useful for your leadership programme, and that we've been able to support you with your questions. In future we'll be looking to provide more guides, best practice content, and other resources to answer common questions and help you get the most out of your 360 (albeit we'll always be happy to provide further support wherever needed). Thanks for your feedback, Alexis (Co-Founder of Spidergap)

Safir
Training Assistant in France
Professional Training & Coaching, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use and to customise. Great support team!

4.0 5 years ago

Comments: Spidergap was implemented as part of our programmes, both the students and the teachers found it very useful and easy to read.

Pros:

The software is easy to use, and the support team is very efficient and quick to answer.

Cons:

The translation process could be described a little better. However the use of the Excel file is great and makes it very easy to translate the questions and the reports.

Spidergap Response

4 years ago

Thanks for the feedback! Good news translation updates can now be done even more easily, directly in the tool :) Please contact Support to walk through how to do this.

Melissa
Deputy PMG, Operations in Cayman Islands
Used the Software for: 1-5 months
Reviewer Source

Exceeds my expectations

4.0 7 years ago

Pros:

Tool is very easy to set up and manage. Invitations and reminders are super easy to send out and the dashboard allows monitoring response rates at a glance. Quality reports with a wealth of data to focus improvements on the areas that matter most.

Cons:

Can't really think of anything. I'll pick cost. But, must note, that the cost is very reasonable for the tool and report quality and I've added it only because my initial response of "Can't think of any."

Spidergap Response

7 years ago

Thanks so much for your review Melissa - I'm so glad we've exceeded your expectations, and we've got some improvements coming in 2018 that I think you'll really like too! All the best, Alexis

Kerasoula
HR Generalist in Greece
Information Technology & Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Spidergap review

4.0 4 years ago

Comments: I am very satisfied with my overall experience!

Pros:

Easy to use, inclusive of basic steps of 360 degree feedback procedure

Cons:

A little bit old UX. I would like to experience a more modern front-end

Sipho
Accountant in South Africa
Civil Engineering, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Spidergap Website Review

4.0 6 years ago

Comments: It was good and exciting, and it had minor disadvantages.
The experience was good and informing.

Pros:

The most thing I liked about this site was it give the user options to choose from and that makes it easier for the user even if the user is using the site for the first time.

Cons:

I strongly suggest that a demo video be included in site so that it can be easier for the user to fill in the questionnaire and typical explames of the questionnaire. I honestly didn't like that because it took me a while to understand and that might make someone leave the site.

Spidergap Response

6 years ago

Thanks for the feedback Sipho - we'll definitely take that on board. In the meantime, we do have a help article that can be used to help raters use the tool (please contact support to get a link) and we have demo videos for administrators (again, please contact support to get these). Thanks, Alexis

Eduardo
Portugal
Used the Software for: Not provided
Reviewer Source

Good tool, easy to use and streamlines the process

4.0 9 years ago

Comments: Good tool, easy to use and streamlines the process.
Default questionnaires are good but time consuming to fill, which makes them uneffective when getting feedback outside your company. need to be customized, but that is an easy thing to do.

Spidergap Response

9 years ago

Thanks for the feedback Eduardo, As you say, we make it easy to customise the assessment so you can reduce the default template to meet yours needs, however we'll also look into offering some shorter 360 questionnaires to support situations like yours where third parties outside the company were being asked for feedback. Thanks again, Alexis

Mark
US
Used the Software for: Not provided
Reviewer Source

Spidergap delivers!

4.0 8 years ago

Comments: From the excellent flexibility of the product to the excellent customer support, I encourage you to utilize the services of Spidergap for your next 360 Review. The report is professionally put together and the ease of use from an administrative perspective is top drawer!

Spidergap Response

8 years ago

Thanks Mark, I'm so glad you've found Spidergap useful and am really pleased that you found the report, flexibility, support and ease-of-ease particularly 'top drawer'. I'll pass your kind words on to the team, and we look forward to supporting you in future.

Joanna
Founder & CEO in United Arab Emirates
Used the Software for: Not provided
Reviewer Source

Brilliant Tool and Support

4.0 9 years ago

Comments: The Spidergap Tool is a very efficient and comprehensive tool with an amazing support team always available to provide the right guidance to resolve any potential challenge. They are also very receptive to feedback regarding enhancement of the product, which I have personally found very positive! I would highly recommend it to both Consultancies and Corporations interested in having a reliable tool with reliable results. Well done !

James
Head of Retail Operations in New Zealand
Used the Software for: 1-5 months
Reviewer Source

An intuitive, easy to use system with insightful performance reporting

4.0 6 years ago

Pros:

The software is intuitive and easy to use, questions can easily be removed, added and customised.

Cons:

I feel as though the desired performance questions (though these can be deleted) can lead the reviewer to answer the actual performance questions in a particular manner.

Spidergap Response

6 years ago

Thanks for your feedback James! Yes, we offer both options (just assess 'current performance' or assess both 'current' and 'desired' performance) to identify the biggest gaps. We'd love to explore the options further with you, to help you work out what the best solution will be for your organization.

Sonia
Transition Manager in US
Used the Software for: Not provided
Reviewer Source

Highly useful and efficient

4.0 9 years ago

Comments: I liked all the pre established competencies that are being rated in the assessment, at least for me it was useful because I am in the initial stages of assessing my management team.
The way the emails are sent to the feedback providers and the reminder capabilities are useful as well,
Thank you

Anna
Director in New Zealand
Used the Software for: Not provided
Reviewer Source

Undertook trial to see how the software would work.

4.0 9 years ago

Comments: It does what is says on the tin.

Spidergap Response

9 years ago

Thanks Anna, I'm glad your trial went well. Do let us know if there is anything we can do to improve, or help further with your live 360 project. All the best, Alexis

Debbie
PA to Deputy director of Nursing in UK
Hospital & Health Care, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

This is very easy to use and staff are very helpful

4.0 7 years ago

Comments: This software has saved me hours of work.

Pros:

The pros are that it has saved me hours of letters and emails to send out and the data is easy to access.The whole experience great, even when I had an issue a quick email to yourselves and I had a response within minutes and issues were resolved.

Yorick
Manager in India
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

I like that very little time is spent in assorting the input by others.

4.0 7 years ago

Comments: It put all of your work into perspective you get to see where you need to work in areas of improvement also.

Pros:

The interface is very simple to use. It has the best set of feature than any other similar product out there.

Cons:

Maybe this isn't a con but the interface has too many features some of them that we don't even use at all.

Vicki
Secretary Treasurer in Australia
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

360 feedback

4.0 8 years ago

Comments: Using 360 as a tool to evaluate work performances have been very valuable. We were having some issues and conflicts, by doing this survey across the board we were able to identify areas with needed reassessing and change.

Pros:

Ability to show both ends of the spectrum. Reassures you for efforts and also indicates areas in need of improvement.

Cons:

None

Spidergap Response

8 years ago

Thanks Vicki, we're glad you've found Spidergap useful and we look forward to continuing to support you in future! All the best, Alexis