17 years helping Australian businesses
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About Cirrus Insight
Cirrus Insight integrates with Gmail and Outlook to boost Salesforce productivity and meeting automation. Trusted by over 50,000 users.
It helps sync meetings, emails and contacts to Salesforce directly through gmail and google calendar.
No fault of Cirrus Insight; it is simply a suitability comment.
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Better tools out there for our purposes
Comments: It helped with transparency and visibility into customer communications but the negatives really outweighed the positives
Pros:
Syncing data to Salesforce was essential, updating fields directly from your inbox, seeing if a customer had opened and clicked through
Cons:
It CONSTANTLY caused inbox and browser issues. It reached a point where most of our team had to disable it to get any work done.
Cirrus Insight overpromises and under-delivers
Pros:
It can sync emails to my CRM but it doesn't do it consistently
Cons:
Very difficult to use. Not intuitive. Customer support is terrible. No training upon initiation. Cannot call anyone for help. Updates are made to Cirrus without coordination with Salesforce which cost our team a ton of time to figure out. Sent me a bill three months early without explanation.