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About Cirrus Insight

Cirrus Insight integrates with Gmail and Outlook to boost Salesforce productivity and meeting automation. Trusted by over 50,000 users.

Learn more about Cirrus Insight

Pros:

It helps sync meetings, emails and contacts to Salesforce directly through gmail and google calendar.

Cons:

No fault of Cirrus Insight; it is simply a suitability comment.

Cirrus Insight ratings

Average score

Ease of Use
4.1
Customer Service
4.0
Features
4.1
Value for Money
4.0

Likelihood to recommend

7.6/ 10

Cirrus Insight has an overall rating of <span class="">4.1</span> out 5 stars based on <span class="">110</span> user reviews on Capterra.

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Rosa
Senior Operations Manager in US
Computer Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Better tools out there for our purposes

2.0 5 years ago

Comments: It helped with transparency and visibility into customer communications but the negatives really outweighed the positives

Pros:

Syncing data to Salesforce was essential, updating fields directly from your inbox, seeing if a customer had opened and clicked through

Cons:

It CONSTANTLY caused inbox and browser issues. It reached a point where most of our team had to disable it to get any work done.

John
President in US
Investment Banking, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Cirrus Insight overpromises and under-delivers

2.0 6 years ago

Pros:

It can sync emails to my CRM but it doesn't do it consistently

Cons:

Very difficult to use. Not intuitive. Customer support is terrible. No training upon initiation. Cannot call anyone for help. Updates are made to Cirrus without coordination with Salesforce which cost our team a ton of time to figure out. Sent me a bill three months early without explanation.