ClubWise Reviews

Very clear and easy to use

Pros:

Quick and simple especially inputting data, there are many options that I'm sure are very valuable with which we are still yet to use which will further help our business but what we do use at the moment is very good.

Cons:

The ClubWise system is forever logging out which is a tad annoying, they also sold us a finger print entry system to run alongside the software that has never properly numerous phone calls nothing ever gets sorted which is very disappointing.

Fairmont St. Andrews / Clubwise

Comments: Overall, a positive experience.

Pros:

The integration process from our previous software was easy, with continuous support provided throughout. The thing I like most about Clubwise, is the features that put you in control of managing the club (in particular DD and annual membership management such as freezes and rate changes).

Cons:

I think a premium package option could be introduced. This would include automatic reminder emails to members who are due to expire, and also an online sign up for new members as well as an online renewal feature for existing members. This would make a huge improvement if Clubwise could introduce this without including a third party.

Not recommended

Comments: If the processes in securing a system were not as intense that it is in University College Dublin, I would definitely have closed our account. I am the main user and find this system absolutely frustrating as we cannot do what we want it to do. I even have requested new development which we are more than happy to pay for, only to hear that it has been escalated but never heard back after that. A couple of departments in UCD has contacted me before to ask if I would recommend ClubWise but unfortunately, I had to give them the red light as I do not recommend this software to anyone.

Pros:

It stores data The customer support team has been more helpful but restricted to what the software can do. The communication platform builder is easy to use.

Cons:

Not flexible in functionality Cannot do retention online Cannot amend the application Cannot add a custom payment method Cannot delete unwanted data Does not have a "Cancelled" status and cannot create it The retention process on the system is non existent Not flexible on several other functionalities like adding more characters to the promotion code (not all words are less than 10 characters), not able to add staff numbers or student numbers etc. Cannot integrate with other systems

In Club Review

Comments: Overall I am quite happy with the experience permitted with the software bar a few tweaks I would have carried out. Especially if looking to be integrated with a number of clubs and allow for the smooth running of the membership process.

Pros:

DD integration with the club software management is great and easy to communicate directly with Clubwise. There support centre is also extremely efficient, professional and polite. Also very helpful.

Cons:

Class timetable application; Once the features have been figured out the system can be used quite well but the process for copying and pasting the same set of classes on a given week to follow through to weeks ahead (if the class timetable will remain the same) is rather tricky as you can only repeat and schedule a single class at a time in stead of an entire week which would minimise a lot of unnecessary administration work. In addition, the process for adding staff members to each individual class is also quite long winded.

Complicated software from the start up point and still being developed but improves each year

Comments: With regards to DD payments is great. Also would like to integrate payments online for non direct memberships like day or month pass. I don't think this is possible, or maybe it is but we have found the other way round for now. Product names cannot be renamed, so we have to create a new product if a slight change. If members that decide to join us again online, we end up with duplicate entries. It would be great if existing entry was updated. We currently rename duplicate with "duplicate".

Pros:

Support during the pandemic was great. Usually quick to respond to support tickets.

Cons:

I bought the business with Clubwise and was trying to learn from scratch without any help just tutorials online. It was a nightmare. We're still learning as we go along but getting better. There are still many areas we're struggling but it does the job. I'm 3 years owning the business and still don't understand how some areas work. Very complex database. Have no other to compare with, but wouldn't switch to another software as if other is as complicated as Clubwise, just can't face those struggles I've been through.

Great software to help manage a health club with a wide variety of facilities

Comments: Clubwise has allowed us to take a step back from manually logging all of our membership data. We are now nearly paperless and do not have stores of membership documents in a cupboard. The automation of the system has enhanced our business and was a god send over covid times.

Pros:

Clubwise has a vast array of features that allows us to manage bookings of all of our facilities from the gym through to the swimming pool and toning tables. The direct debit collection is seamless and the dashboard allow you to analyse all parts of your membership in one place. The support team is always on hand to assist via phone or email and will solve most of the problems you face.

Cons:

A few features are a bit clunky, however the development team do seem to be ironing these out with time.

a comprehensive software at accessible price range

Pros:

it is a good all round tool. It is also very responsive for a cloud product.

Cons:

We need a family feature for Fitsense. We have an issue where parents with multiple children that need to be booked in to sessions have to have different email addresses and account within Fitsense and log in and out for each child. I would also be interested in setting up a weekly Direct Debit option.

Easy Desission

Pros:

It is straight forward to use and deployment was pain free.

Cons:

Not having full control of settings and having to go to support for some changes to be actioned or setup.

Useful Club Management system for independent gym

Comments: Clubwise is a useful daily membership management tool. I think the calibre of follow on training should match the initial training as you're often left to figure it out yourself. Support used to be more reliable.

Pros:

The initial integration and instruction for use was very good.

Cons:

The lack of further instruction and courses. The reporting is often not the same as the dashboard information.

Clubwise review

Comments: very well the set up team made the process very easy and was on hand to help out over the first few months. the system has improved since we first signed up with them. features are always improving and the direct debit run and report is very easy to understand and use the reports.

Pros:

the system was very well adabted to the current pandemic and the company did keep every one upto date on new fuctions and options on how to manage members in the pandemic.

Cons:

it was meant to be used for the spa aswell however it could not accommodate the amount of treatments or stock that we needed it to. when we first go clubwise it was not easy to remove and add things however with all the updates this is now much easier to do. customer support some times takes a few days to get back to you to resolve an issue or request this could be inproved.

Good all round package

Comments: Clubwise has been a good experience so far. It is quite easy to get hold of someone and they are usually very helpful, whether by email or phone.

Pros:

Easy to transfer from our existing software. Loads of features (some we still haven't figured out yet!). Relatively easy to use, and the FitSense app is also good.

Cons:

It is a little tricky to navigate all the features - some we still haven't figured out yet. Software assumes we have cash/a till on site, so cannot offer refunds for example.

A decent product but a high pricepoint

Comments: The company have lots of nice people working for them and are easy to deal with. If they made a few alterations I would be happy to work with them again.

Pros:

The product is fairly easy to use for sign ups, class management and the app is also easy for members to use. The system is also easy to edit.

Cons:

I think the pricepoint is high in the current marketplace. The reporting fuction isn't easy to use, can be over complex and the obvious reports you may want to use aren't all in 1 place. The debt collection function isn't comprehensive enough.

Club Wise Review

Comments: Nine out of ten. Had a bit of a shaky steart, but problems do get ironed out quickly when you knwo whom to contact and how to navigate around the webiste.

Pros:

The can be tailord to the clubs needs and facilities. The club is in control of clients membership types, usage, payments and admin. If the app does offer something you require the team will find a "work around" customer support is usualy resolved the same day. sometimes clients payments are hard to follow. Would have prefered in house training, but recorded zoom training is helpful.

Cons:

Not being able to delete expired or doubles members from the system.

Well developed sorftware!

Comments: we have been with CW For over 5 years and on the whole it’s been good. Would recommend to others for health club management and payment collection. CW is constantly improving abs adding new elements to its package.

Pros:

Constantly improving with new ideas. Once you have trained it’s easy to manage n/a

Cons:

Support is OK , sometimes slow as they can be busy.

Clubwise is a great system. It does everything you need a gym system to do.

Comments: Direct Debit collection, member booking, member check in, access control, member app, online booking, campaign manager.

Pros:

The overall features are very good, its a completely integrated system and gives a gym manager all of the tools required to make our job a lot easier.

Cons:

If a member cancels at the bank prior to the payment run, Clubwise still tries to collect the direct debit knowing it will not collect, therefor we are charged for an additional attempted collection. I believe this can be prevented and seems unnecessary. I also think health questionnaires should be an additional tab in the members section, so that should there be an accident, we just load up their account and be able to see their health questionnaire immediately.

Very useful tool for managing gym memberships and payments

Pros:

Takes the headache from managing member payments and keeping records of member details. Compatibility to work in conjunction with a turnstile is very useful too.

Cons:

Very limited control over the online member joining page. Updates are run during opening hours causing the system to completely stop working for 5 - 20 minutes. Limited functionality over class bookings and restrictions that can be placed on members. Assigning tasks to staff is not particularly intuitive, the overall layout has a lot of room for improvement.

Overall Clubwise is a great integrated software but bookings element could be improved

Comments: all in one system

Pros:

The best thing is that it is an integrated software everything is in one place for memberships and members it is very good and the ability to be able to pick up the phone and call to speak to support helps a great deal. All the staff are very good over the phone especially the staff that have been there longer.

Cons:

Certain things on the booking side of things that seem simple (just that people tell us) such as double bookings, back to back bookings cant be restricted, also not much information on a booking like staff name etc. Bookings element seems to not be as advanced as the rest of the software. This aspect is very important to us so in the past we have struggled with the booking aspects. Double bookings for us need to be impossible to book on the member area but doesn't seem possible. Its a shame that the bookings sometimes lets the system down. Sometimes we get error 500 quite regularly in peak times and on occasion the member area (online portal) goes down. We are quite a large facility so to not be able to split the Sportshall into certain areas is also a negative. It is great that we have got a new App for the members but my manager is frustrated over the couple of years this will be the fourth scanner he has brought from you guys he thinks the software should be compatible with the scanner.

Wouldn't recommend

Comments: Shocking, poor and couldn't believe the problems we had getting started with them

Pros:

Other than the fact it shows me who's booked a class and takes payments that's about it, the help staff are useless and if you want any extras or anything doing then good luck!

Cons:

Nothing but hassle, never getting to speak with someone who understands what I am saying, always promised the world but received nothing close

Critical during Covid-19

Comments: I am very happy to have chosen clubwise and it has made the operation of pre-booked slots, waiting lists and covid protocols very simple.

Pros:

Easy to use on both front and back-facing users. The customizable app improves the professional appearance of even the smallest facility.

Cons:

The transfer of all data, and initial set up is time consuming, but the team at Clubwise are very experienced and helpful.

Feedback

Pros:

Matches our industry very well , use of the diary the booking system

Cons:

Limited efficiency , very long process when deleting a number a prospects and updating retail

Good, basic, user friendly system

Comments: Helped with billing issues.
Reliable service.

Pros:

Easy to use Free training dates for staff available Reliable service Nice lay out Polite service

Cons:

Time consuming when contacting support A lot of our issues are 'sent to development' with no further follow up Error messages appear with no solution Some admin/back office user tasks could be simplified.

Easy to use and great system

Pros:

The system is very straight forward to use and great to see reports. Customer service is 10/10

Cons:

Maybe no partnership with biometric system

The system is very good with a lot of add on features. The support can be quite poor

Pros:

Flexibility and cost. The system is user friendly in most areas. Having the cash register, membership system, direct debits all integrated is great

Cons:

The support can be patchy at best. There does appear to be members of the support team who have had little or no training which can be frustrating. Quite often you will need to chase the support team as tasks have not been completed

ClubWise ticks all the boxes!!!

Comments: We have been using ClubWise now for over 3 years and our overall experience has been great. We are a small independent Health and Fitness Club and ClubWise gives us everything we need from a membership system and more. We started off using the basic system and DD collections and we have added modules as we have gone along. We now have on line joining and the on line member area including the class booking system. To date we have not had a problem with the system or the collections and the Support Desk is second to none - always friendly and helpful

Pros:

Easy to use and affordable. Add modules as you need them. Friendly, helpful staff. Excellent sales, support and training. Excellent Help Desk - so much better than our previous supplier.

Cons:

Help Desk hours are only 9 to 5 although there is 24 hour support for emergencies.

Great product and service , far superior to the previous management system i had.

Pros:

I like the Ease of use , like the text message and fitsense app for booking classes I also like the crm system for the reports i can get.

Cons:

I find it very hard to get some of the correct reports e.g. ive called a few times to get a report on direct debit members who haven't been in in last 30 days but the reports arent accurate. The reason i have the customer service a lower score is that i get put through to different countrys for customer service and feel they cant always understand my lingo or accent . This sometimes puts me off calling.