LINQ Qonnect Reviews

May solve cellular billing issues

Comments: The LINQ Connect team has made all of my effort worthwhile and any issues were resolved quickly and easily. I feel like I have a team of professionals to assist me.

Pros:

LINQ Connect is not just a software, it is also the whole team of professionals that help out and can answer questions behind the scenes.

Cons:

If you have a messy system currently you will love LINQ Connect, but is you have a pretty clean and efficient process it take some time to adjust processes.

WE LOVE LINQ!

Comments: Came into the relationship with the goal of stopping service with LINQ (centralizing vendors project), but once I understood more about the services LINQ offers I decided to grow the partnership instead! We've since quadrupled the number of devices that LINQ manages for us and couldn't be more satisfied! [sensitive content hidden] and all their teams are fabulous!

Pros:

Price is great, especially for the services provided, and the service team is phenomenal. Not having to handle this vendor relationship is key for us.

Cons:

Zero complaints! Literally. None. I cannot think of a single reason to be dissatisfied with my experience so far.

Mixed feelings on current support

Comments: Overall the experience with Linq at first was very good. I was regularly contacted by higher ups asking about my experience and ensuring everything is going smoothly. It's been a long time since anyone besides my account manager has reached out to me despite multiple issues with the support side. Again with [sensitive content hidden] the experience has been bearable enough for us to stay, the topic of a new solution comes up with almost every issue that occurs on the support side.

Pros:

I like having a direct account manager and contacts to work with when escalation or certain attention to detail is needed. I've gone through many account managers, [sensitive content hidden] and now [sensitive content hidden]. I think there was someone between Orla and Symphony but no one takes care of our account quite like [sensitive content hidden]does. Where Linq support might fail, [sensitive content hidden]is always there for us and quick to correct mistakes made by the support branch (ordering wrong device or not following our SOP for deployed devices) I would also like to mention [sensitive content hidden] as being excellent parts of Linq for me. [sensitive content hidden] support simply can't be understated I've never been so well cared for and honestly it's one of the only remaining reasons we're staying with Linq. The distribution of mobile devices being centralized by Linq supporting all 5 of our markets is another key factor.

Cons:

The support through Linq has been a challenge. It seems that every three months or so we have to have a meeting to re-align our needs with the support team. Sometimes it's not following the instructions on our account, sending a device that's got a crooked screen protector, using the wrong line for an upgrade, using inventory for upgrades instead of activating a suspended line, sending too many devices or devices to the wrong spot. When my support agents use the call in line it's a mixed bag of the quality of support they get. Sometimes an agent will just simply say something can't be done, they will hang up and get someone else who can do it with no issue. The saving grace here is that if we need to reach out to [sensitive content hidden] to get it solved, she's been amazing at getting what we need accomplished in a timely manor.

LINQ Review

Comments: We have been impressed with the service from day one. In fact, we are continuing to take advantage of other services LINQ offers due the quality, effort and professionalism of this company.

Pros:

LINQ has been a valuable asset to our company for billing, support and reporting. Our mobile accounts had gotten out of control and they have been a life saver and most importantly a budget saver. The support is excellent, as a person who does support I can say they are top notch! The account manager is on top of everything and works directly with me to keep things in check, so we don't revert back to chaos.

Cons:

I have no serious cons with LINQ. I know you can say "there has to be a con", but any issues that arise are quickly worked on and fixed to our satisfaction, so I would call that a Pro.

Comments on service validation and suggestions/areas for improvement

Comments: Very good experience so far, I think I am getting to know the services better and so far I have had a very good experience.

Pros:

service attitude, they are always attentive to the customer, and always offer a solution to any problem

Cons:

I think it would be great to have more information, dashboards, easy access to invoices within the portal , or maybe I need to know more about it. I would like to have more visibility on the mobile equipment inventory, sometimes I feel lost in this regard.

Great Software, Improvements In-Flight

Comments: Overall the partnership has been great. The team is always open to feedback on how to improve and when issues arise they're remedied quickly. Would look for better transparency on availability of integrations in the future.

Pros:

- Easy billing customizations - Digestible Insights - Effective data management

Cons:

- FreshService Asset DB integration missing (originally sold as available)

Great platform to utilize for business!

Pros:

Easy to use, secure, and make changes to devices.

Cons:

Nothing to unlike about Linq Connect, it does everything you would want.

more pros than cons

Pros:

I depend highly on the account managers and helpdesk and love the line charts for line data usage. able to see call tickets when our users call and get status.

Cons:

having to do double entry work when having to change user line information like updating gl / cost center codes.

LINQ Device and Cost Management

Pros:

Our small team does not have to deal with mobile devices.

Cons:

After initial term, cost increased significantly.

Consigli admin review

Pros:

Keeps a history of everything that ever happened to the line. I do wish it documented the chat conversations as my team seems to use the feature more often.

Cons:

The testing of the mobile app. I was happy to test but it proved to have little to no functionality in it for someone who was supporting the lines/devices.

LINQ is always there for you!

Pros:

Always there when I needed them for support. Mostly activation of new and upgrade lines. The use of ticket submittal on the portal was easy and pretty self explanatory. They were there to go to battle for us when it came to dealing as a go between for us and Verizon or AT&T. The staff is super friendly and professional.

Cons:

Honestly, there was nothing that I did not like about my experience with LINQ. When it came to phone activations they bat 1000% on successful activations for me.

Dudek 1 review of Qonnect

Pros:

Fast, and fairly reliable. Submit tickets online and chat.

Cons:

Frequently signs me out of the portal. Not easy to create new reports and find them sometimes. The ease or accuracy of how AT&T and Verizon syncs with Qonnnect data is not proven.

Great tool

Pros:

LinQ connect has greatly helped us with a one-stop portal to manage our usage, user accounts, and support. We are very happy with this feature.

Cons:

sometimes the usernames are not up to date with what we have in VEC

Linq Services Review 2024

Comments: One of the best decisions we've made for our wireless devices

Pros:

They work directly with the wireless carriers.

Cons:

Don't have any real complaints about their services.

LINQ Review

Pros:

We appreciate the ease of placing our orders/laptop SIM activations with LINQ rather than dealing with the carriers directly. [sensitive content hidden] is our Account Manager and is very responsive to any requests or questions that we have.

Cons:

Sometimes communication gets jumbled and response times from reps other than [sensitive content hidden] can be delayed. Overall though, we much prefer working with LINQ than working phone the cellular companies directly.

A great tool for Mobility

Pros:

The ease of ordering devices and managing mobility features.

Cons:

Every now and then the chat will ghost and cannot be closed unless you refresh the page.

Heavy Machines

Pros:

Prompt response to our needs and technical expertise.

Cons:

User Interface could be better. (I.e. dropdown menu to select location to ship device, GUI, and dropdown to product selection.

Annalea's Review

Pros:

I enjoy that its easy to use and provides all nessesary information for managing any Cell carriers account.

Cons:

Nothing - its a really good software and system.

No Brainer - LINQ is Amazing!

Comments: Our provider bill is lower with LINQ.
We have quick and great support when we chat or call LINQ.
The assistance with setting up Microsoft InTune has been by far the most impressive perk.
No more sitting on hold with Verizon to get issues resolved.

Pros:

We have saved so much money using LINQ plus we have gained an unprecedented amount of services/features.

Cons:

My biggest con is that we didn't find LINQ any sooner than we did.

LINQ Services Review

Comments: We have had an outstanding experience with LINQ Qonnect.

Pros:

Ease of use and navigation. Platform is user friendly.

Cons:

No current dislikes. Currently happy with LINQ Qonnect.

LINQ Qonnect Review

Comments: I think the service works well... maybe a little more transparency in current plans for the HP staff to see and understand would be an improvement.

Pros:

Being able to see our account's details.

Cons:

Some entries that HP makes are then overwritten by LINQ employees.

Linq Connect

Pros:

Ease of Use that combines well with a committed team.

Cons:

Nothing that has been noticed as a negative.

Linq Qonnect

Pros:

Quick access to phone info - Data usage, model, upgrade eligibility, historical data. Ease of access to Support - Call now button and share Screen. I like the list of Cases (tickets) and the search function for other company devices.

Cons:

I'm not sure if I have any Cons. I think the toughest thing about the app is just to remember that I have it on my phone. I'm usually at my computer and have the linq portal up, but I know its much quicker to use the app for quick looks.

Take the hassle out of mobile

Comments: we enjoy our partnership with Linq and it saves us tons of time sourcing/upgrading lines

Pros:

one stop shop for all of our mobile devices, easy to navigate, easy to open support tickets

Cons:

the overall look and feel of the site is a little dated but it is functional

Good for Reporting

Comments: Good enough! I want it for the reporting mostly.

Pros:

Inventory management and the different reporting aspects.

Cons:

I don't care for the user interface. Probably a personal issue though.