Denticon

Cloud based dental software

Pros:

First I absolutely love the cloud based software! This helps us save space on site in the office and also it can be accessed from home if taking an emergency phone call. There are so many amazing functions and we keep learning more about how Denticon will improve our day! It's a relief to be paper free and the transition was relatively easy. With all of the new standards that dental offices must follow, it is already HIPAA compliant so that isn't a concern.

Cons:

Many functions to learn! Will take us time but will be worth it.

After years of use, I can't see myself using anything else

Comments: Denticon has been awesome. I don't deal with the issues of servers, backups, backup storage, security, ransomware, etc., that many of my colleagues have dealt with. My experience has been excellent.

Pros:

I love the cloud based access, ease of viewing records, schedules, reports, etc., from any device, including my phone. Excellent training videos for new users. No need to worry about backups and off-site backup storage. No security concerns.

Cons:

Sometimes reports are hard to navigate. Sometimes support is challenging with no 800-number support available.

Very disappointed

Comments: Very disappointing, in a nut shell Denticon over promised and under delivered. I'm looking at other options.

Pros:

We have two offices and the ability to jump between offices with click has been great. Being able see patients between the two offices and have on chart that will record at both offices has been very nice.

Cons:

Our experience with support has been terrible. We are almost 3 months in to this and e-statements are still not working. We have on going problems with the x-rays. The cost is less than other software system but the expense of extra hours spent trying to correct all the problems we are having is mounting. Also we are getting paid by insurance companies because e-claims are working but e-statement are not so patients are not getting their bills and we are not getting paid.

Dental Software

Comments: I like the ease of the overall software and how when new employees come in with no knowledge they pick it up super quick. Definitely recommend to any dental office that is looking for a new dental software.

Pros:

I love this software, it is easy to navigate even with zero knowledge of the product. The software makes it easy to figure out how to change or add anything and when I can't find it in the help portal the staff is super helpful and always get back to us quickly when we have a question.

Cons:

I haven't found any cons so far with using this software

Denticon for 6 office practice

Comments: customer service is excellent. Denticon as a whole is improving constantly

Pros:

Very customizable, comprehensive. Options available can be made to fit any practice type

Cons:

design layout of the screen space. endless functionality taking up screen space which limits viewing area for progress note, X-ray viewing. Also, Xray quality is compromised, not able to compare xrays taken from different dates

Easy Dental Practice Software

Comments: Excellent.

Pros:

Ease of use and access remotely from office and when abroad.

Cons:

Maybe it has a little too much features.

Our Experience with Denticon

Comments: Overall experience has been more than amazing. Great product. My favorite has been the continue support from the Denticon Team.

Pros:

The ability to be able to structure and help support the needs of our Operations Team with our Corporate Level Team.

Cons:

More Denticon Training for the Doctors when it come to x-rays.

One of the customer rep is great to work with and super patient with me. Great customer service

Comments: Understanding the dental world

Pros:

Easy to use, love that it can be customized and setup for your clinic. Customer service is fast. Love the techs that been working with me to understand everything

Cons:

Entering in new patient paperwork if they didn't on line. Takes too long and I am always Interrupted

Superb. Being cloud-based makes life so simple.

Comments: chairisde information without the paper notes

Pros:

The cloud based nature of Denticon is great from the clinical point of view. I was dubious when it claimed it could reduce friction but it does. I have all the information I need chairside and its interface is great.

Cons:

Can be a little slow sometimes but this may be my network. We are in an older building and the cabling maybe needs improving.

Customer support was great and responsive!

Pros:

Easy to navigate the system and find what you need with a chart. They are updating the software continually based on customer feedbacks!

Cons:

A bit hard to learn and get used to, especially due to the constant updates. Training will take a while.

Denticon (Planet DDS)

Comments: This software program for my dental practice has been foundational for keeping the patient records and financial records straightforward. The clinical notes section has more detail options than I presently use. The scheduling section is extremely helpful for tracking, planning and can be easily customized. Denticon webinars have been very helpful for explaining new and deeper aspects to the software. I have not had to hire 'trainers' like other dental practice software companies provide: Everything is available through the help portal. I'm very satisfied.

Pros:

Very helpful staff for bringing existing patient records onto this platform. Great Help portal.

Cons:

I wish there were more videos to help explain how 'deep' some of the functions of the software go, so I know how much more I'm not using.

To everyone I meet

Comments: We target a certain daily weekly and monthly production and it helps so much to know our numbers so we know what to market to referring offices, and where we can improve

Pros:

I talk about denticon to every single dentist I meet. Unsolicited advice for sure but I cannot praise it enough. It makes the clinical aspect but more importantly the business aspect so darn easy! I love how easy it is to use and stay on top of our daily weekly and monthly goals

Cons:

Learning curve at the beginning was a bit rough but their onboarding team was incredible

Best cloud software on the market

Comments: I've used Curve, Eaglesoft, Dentrix, Open Dental, and researched and almost switched to Debtrix Ascend.
Denticon is the least "Beta" of all the cloud/web based softwares. Don't be fooled by the archaic GUI interface, it definitely has more of the nuts and bolts of what is needed for managing the data needs of a dental office.
I give a 4 out of 5 stars because it still needs some improvement. Training on how to get the most out of the software could be improved. I think they should provide a weekend course for all office managers/staff in order to ensure that users are using it properly and getting the most out of it.
They are making improvements continuously which is great!

Pros:

Web Based.

Cons:

Sometimes slow server on there end. No as intuitive as I would hope. Some significant features can overlooked easily. Wish we had more one on one training rather than just videos on there help portal. User guide should be more up to date.

Denticon

Comments: Overall very pleased

Pros:

cloud-based, easy-to-use, constantly improving features, [SENSITIVE CONTENT HIDDEN] is AMAZING

Cons:

monthly cost, occasional lag and crashing, customer service not as responsive

very helpful customer service

Comments: ease of use

Pros:

Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.

Cons:

interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem

Big Bang for your Buck!

Pros:

Over the past 8 years of use, Denticon has been easy maneuver. The Automatic recall reminder has made a huge difference as it saves time and has cut down on missed appointments. Charting is a breeze. The cost is extremely reasonable for all its capabilities.

Cons:

It would be handy if the Trading partner - Dental Xchange was more easily accessible directly through Denticon- perhaps a drop down option?

Support does their very best to try to help you out

Pros:

We like the fact that it is cloud based which allows our multiple clinics to see what treatments, and planning a patient has had even when the patient is transferring from one of our clinics to another.

Cons:

The multiple updates released frequently 'break' other things within the software. On a good note, the support team usually have the issues caused by the updates resolved quickly.

Denticon review

Comments: Major problem solved was the ability to handle a patient question ,view history, or look at an x-ray after hours from home or wherever I am at a computer.

Pros:

I like having the server online. I can access from anywhere, home , phone etc. Also there are no backups needed as it is done by the company.

Cons:

Texting capeabilities and group communication with patient base.

Great PM Software

Comments: We've used Denticon for six years, and will continue to do so. The interface, while aesthetically utilitarian, is logical, functional and easy to navigate. The learning curve is very quick for new employees, which is of tremendous value. Most important of all is the prompt, friendly, knowledgeable support. They have the best support team we've ever worked with.

Pros:

The Support Team is outstanding. New features and updates are seamless and useful. Great image handling via Apteryx bridge.

Cons:

The interface is not as modern and slick as some others, but that is purely cosmetic.

Denticon is a fantastic product! Very satisfied customer!

Comments: Very user friendly, easy for new staff to learn with the integrated knowledge base and training videos- accommodates different learning styles. We are a growing mobile dental company with over 70 offices and Denticon fits our needs to a "T" with the many schedules and reports we run daily, monthly and yearly. The customer service, support and sales departments are always friendly and willing to go that extra mile to help. We have grown and gone through changes over the last 6 years and I couldn't imaging using a different vendor! Happy with the continued upgrades as well!

Pros:

user friendly, regular upgrades

Its easy to use

Comments: its easy to learn. I wish it had more interactive capability to click from reports to patients to work on reports easily. Customer support can be better. some time we want to talk to a person to solve the problem instead of opening a trouble shooting ticket, but it is not possible. For the amount we pay per month, we wanted more in person customer support.

Pros:

easy to use and learn

Cons:

reports are not workable Customer support for software is only available through online trouble ticketing. we pay $ a month and will like to see more in person support

EFFICIENT & RELIABLE

Comments: Our office has been with Denticon since the end of 2012. Their software is efficient and is backed-up by wonderful, knowledgeable, friendly support team. They integrate with companies who also gives great service like them. No contract, cloud-based, reliable service, fast support...what else can we ask for more?

Pros:

Everthing I said. Great software, cloud-based, integrates with efficient companies, and most of all, their efficient & friendly support team.

Cons:

I think the software can have better fonts & looks.

Not Worth the money

Comments: after using it for over 10 years they tippled our monthly fees

Pros:

online was something new 10-11 years ago

Cons:

some features are not functioning. over the years a lot of promises and nothing was delivered

Evaluated all cloud based dental PM software 5 yrs ago for new office. Easily covers all bases!

Pros:

Intuitive- much easier than Dentrix. Nice XDR add-on application; previous Eaglesoft user. Wanted cloud. Waiting for new Dentilytics.

Cons:

Need red Medical notes alerts flash. Would like side column for scheduling practice management tasks. Would like more complete CRM integration and online review ease rather than using DemandForce or Lighthouse 360

Dental office software

Pros:

Well organized, easy to use, very comprehensive.

Cons:

Not very cost effective for a small practice. No adjustment for minimal usage during covid shutdown.