Ushur

Quick to build customer interactions

Pros:

The best part of using Ushur is the support you receive. Ushur has amazing people who bend over backwards to try to assist and help meet deadlines.

Cons:

I would have liked the ability to customize screens on a more granular level. If I could do this, I could mimic my mobile app and Ushur could replace the mobile app.

Great product for communicating with employees; many accessible features within the platform

Comments: Great customer service and onboarding team! Very helpful, demonstrative and will negate any issues you may run into and correct those issues in a timely manner.

Pros:

Capabilities within the platform (image, video, short link, analytics, etc.)

Cons:

I don't have any dislikes at the time. Thank you.

Needs improvement

Comments: Great

Pros:

The Ushur team is great! The software definitely needs improvement to get it where it needs to be for our team.

Cons:

Analytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS.

PPS review

Comments: fantastic

Pros:

It makes building application effortless

Cons:

The UI should be more rich and we must be able to write code aswell

Workflow automating with Salesforce add-in

Comments: Very positive. For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution.

Pros:

Team working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients. The team's natural language search prowess is impressive. With the right example data to train their models, you can see how this can lead to greater things in the future.

Cons:

We had a lot to consider, prioritize and deliver overall. You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction.

Ushur Member Engagement Development

Comments: Ushur has been an amazing experience thus far. Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care.

Pros:

Ushur software allows for an easy way to create workflows and engage users such as patients or providers in healthcare to quickly obtain information and provide clinical services that promote better healthcare. Through its HIPAA compliant app, users can be engaged on a more personal level to provide patient centric approaches. It has been easy to develop workflows as it does not require a formal coding background in order to understand the process.

Cons:

Integrating into existing business has been a barrier that has made it difficult to communicate information to various platforms. As much as we would like to automate communication to different platforms such as EHRs, the software requires additional support in order to integrate properly.

Ushur Text

Comments: Fantastic - Gives us another avenue to reach our members

Pros:

The team that helps us. They are outstanding and always very quick to respond. Also, they can advise which numbers are cell number and we do not have that information

Cons:

We can't tell which members have clicked to call us so if we want to send a reminder we don't know who responded

Business Analyst

Comments: It has been a truly great. Easy onboarding, amazing training and the team is always willing to help.

Pros:

The ease of use of the system, I don't have to be a developer to build simple easy to use workflows.

Cons:

I can say that i have found to many cons with Ushur. The only really one is not having enough time to build them.

Intelligent Automation

Comments: Ushur have a very a positive, friendly and dynamic team. I always feel like they put they customer first and they are always eager to take on new challenges to improve their product.

Pros:

We explored other options in the natural language and machine learning space including high end AI platforms and build-your-own solutions. For our needs nothing came close to Ushur because the product does a great job at hiding the complexity from the end user.

Cons:

Not a negative comment but a learning point : the product is only as good as the data you train it with .. there is no magic .. the Ushur team did a great job at helping us tuning the product for our needs.

Ushur makes it easy!

Comments: We realized that our sales channel was missing opportunities to provide their customers and potential customers with up-to-date marketing collateral and other details about our product set. Ushur's simple to use program, along with an easy set-up/onboarding are already proving their worth.

Pros:

Ease of use for our sales channel is very important and Ushur's tool makes it easy for our sales people and their partners to get the information they need quickly and efficently.

Cons:

I don't really have any "cons" about Ushur's program.

Designing great customer experiences using great software!

Comments: My personal experience of working with the Ushur software and the Ushur team - is of a world-class nature.

Pros:

The simplicity of designing the desired customer experiences using the Ushur platform - demonstrates that the software was designed specifically to close the client experience gaps that legacy systems and manual process contribute to.

Cons:

While the software certainly supports the idea of the citizen developer - it must be noted that the user community will be required to develop certain technical skills in order to produce the more complex customer engagement experiences.

Awesome tool for our customers

Pros:

Per our sales team, our customers love this tool and the ability for their employees to access high level educational materials 24/7. We piloted this capability in a small segment of the business, and we're still working to develop a strategy to increase utilization in all markets. As we've come up with new ideas, the Ushur team has been very responsive and always willing to implement enhancements to accommodate our evolving needs.

Cons:

Initially the process included several steps to complete. It took less than 5 minutes, which wasn't too bad. However they recently automated much of the process, resulting in significant time savings!

Ushur SmartMail implementation

Comments: Our aim was to take the manual effort out of reading and classifying inbound emails and to extract some key business indicators to aid with routing work to the correct area. This has been achieved and for some topics we are achieving a 95%+ classification rate. We are still expanding the topics in play, but all signs are this will remove a significant amount of manual non-value added email triage effort. This will also lead to quicker response time for customers, enhancing their Customer Experience.

Pros:

Relatively simple to get a trained AI model set up and classifying emails for us. We supplied the training data, Ushur did the rest with a high level of accuracy.

Cons:

Some scripts were required in the early stages of data preparation and these required manual editing of config files etc. Monitoring or on-going insights into how the application is performing is not readily available. It would be good to have an operational dashboard/view.

Excellent Support Staff

Comments: Exceptionally dedicated support staff, and are willing to help and support. Easy to use product and powerful platform.

Pros:

A vendor with a dedicated support team that goes above and beyond to help you solve business problem with there tool. Ashwin has been a pleasure to work with and signifies the culture and value of overall organization. Customer FIRST. The tool are easy to use once you get a hang of it and we will look forward to harness the full capability of this platform in near future.

Cons:

Feedback to improvise has been provided and it already worked and an be expected to be integrated near future. Not a con but more of area of improvisation will be Timezone for DND should not be confined to one time zone especially if you are national carrier like us. It is not a show stopper, but will help for better user experience

AW Ushur review

Comments: Absolutely love working with ushur. I want to become an expert using this software.

Pros:

The integration with other applications and easy workflow modules. Quick solution releases can be done.

Cons:

Require more options to configure font style and types that is suitable to business requirements.

USHUR is wonderful to work with

Comments: I can not say enough praise for the team that we worked with for our initial implementation. They were extremely helpful and knowledgeable about our business and the application we used. IT was one of the best vendor experiences I have had in 30 years of performing BA projects.

Pros:

The dashboard is extremely user friendly allowing set up to be simple and uncomplicated

Cons:

Nothing! This is a wonderful software to use and the enhancements they make regularly are also useful.

Ushur Auto Scheduling

Comments: Reaching a customer by phone after they have filled out a lead form was challenging. Ushur has helped streamline our process of booking consultations. Lead to appointment conversion has increased due to Ushur.

Pros:

Auto Scheduling for our business is a must have and the Ushur software has fulfilled that need.

Cons:

Some of the integration with salesforce has been glichy. Not being able to alternate between resources for scheduling. ie one specific resource always gets the first appointment in the available time slot.

Ushur Review

Comments: Positive, 8/10.

Pros:

Allows me to complete mass communication, with smart features. Very quick and easy to do. Can create a Ushur in minutes and have it being production ready in 30 minutes. Can train non-developers with ease to use.

Cons:

Can have some bugs. But customer support does out weigh this.

AI is the way

Comments: My overall experience is good.

Pros:

I really like the idea behind Ushur, working with a trained AI. The UI is simple and easy to use, it didn't have any bugs as far as I experienced. Ushur made it possible to put my customer first.

Cons:

It can take a certain amount of skill to be able to configure Ushur exactly how you want.

SmartMail and me

Comments: My experience has been more than satisfactory

Pros:

The software is simple and straightforward to use and has provided a path for substantial Customer Service improvements. USHUR is professional and their support is excellent.

Cons:

USHUR has fulfilled their technical commitments and I have no "cons"

ILCB DC Cash Pilot

Comments: First class service and a great team to work with. Please extend my thanks to [SENSITIVE CONTENT HIDDEN] and their team!!

Pros:

SmartMail Data transformation capabilities

Cons:

not applicable as all features are very good

Workflow building without coding knowledge

Comments: Ease workflows that can be built to communicate with customers.
The Ushur support team are always there to assist and provide input.

Pros:

Ease of use and clear building blocks. No coding knowledge needed to build simple two way engagement modules. Great support from the Ushur team to aid the software. The Ushur that supports us, Sreeja and Arun have been really awesome.

Cons:

Uploading of the data manually can take time because the data must be checked and verified before submitting.

Ushur with Tower

Pros:

Ease of use and quickness of delivery. Once we were comfortable with using the software we were able to quickly mock up, test and send out bulk campaigns, using the drag and drop builder.

Cons:

We have had a couple of hiccups when querying in bulk the API's, for analytical purposes. But the team at Ushur have been very responsive to any feedback that we have had and have been very quick to fix any small issues and continue to implement new features.

Great platform for customer engagement!

Comments: Fantastic company to work with and a solid foundation for a growing platform!

Pros:

Allows for both simple use from power users on the business and marketing side while having the flexibility for development teams to use it for much more complex use cases.

Cons:

This is still a growing platform and is constantly updating their roadmap to adapt to market needs. They may not have everything right now, but they are quick to add features from your feedback!

Great support and communication

Pros:

My dedicated support team work quickly and personally to answer my questions!

Cons:

Since we maintain three Ushur environments (Development, Testing, Production) it is not immediately intuitive based on the UI how to keep all three in sync. Each Ushur can be exported. And new Ushurs can be created from that exported file. It is not clear whether that exported file can be used to update an existing Ushur. Also, this appears to be on an Ushur-by-Ushur basis. It does not appear that I can export multiples in a single batch and then import them at once. If this is possible, I'd like more information. If this is not possible, it's a feature which would be incredibly helpful to reduce copy/paste types of errors when moving between instances.