Nextiva

Great Product

Comments: Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly

Pros:

Interface is very customizable in the way that I need it

Cons:

Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.

An incredibly useful VoIP solution

Comments: My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.

Pros:

Nextiva works very well for internal and external communication between our employees and customers. It has a lot of functionality that is simple to setup. Our account rep [sensitive content hidden] is awesome and works with us on everything!

Cons:

The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.

Not good for healthcare

Comments: Not a very good one. We have been making it work but are very dissatisfied. It's just not a fit for us and our practice.

Pros:

That we could attach notes to our calls.

Cons:

That agents cannot see the calls in queue. They only see a number

Nextiva is great!

Pros:

It is reliable,fast and very easy to use.It’s customer service is great.

Cons:

I haven’t found any downside towards Nextiva.

Great service for the cost

Comments: it has been a great experience. We needed a new phone solution and with in just a few days, we were set up and ready to use it. They also sent us hard phones at no cost to use in the office.

Pros:

The cost is very affordable! The application is very easy to use and always have new updates rolling out.

Cons:

Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day.

Nextiva has been a Great Service

Comments: We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.

Pros:

The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.

Cons:

Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.

Small Business Companion

Comments: The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales representative to the phone technician and customer service representatives has restored my hope that not all businesses are out to get your money while providing fractured customer service.

Pros:

Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.

Cons:

The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.

Nextiva is a stable provider but app could be improved

Comments: Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.

Pros:

Stability and ease of use and management. Have not had any major issues or outages since implementation.

Cons:

The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.

Nextiva is the best system around

Comments: Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.

Pros:

Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.

Cons:

Nothing in the system is an issue - works well

Good choice for Voip

Comments: I'm happy with them thus far and considering that we're a new customer. Time will tell if they continue to provide good support and improve on features.

Pros:

Comparable pricing, good features, easy to setup, good tech support thus far.

Cons:

Some features like video conferencing and integrations are limited.

Best Calling Solution i used in past 14 years of my Call center business

Comments: Amazing is the word, its easy to use . And afgordable

Pros:

Its User friendly , it has computer app, phone app and also can use on voip physical phone as well

Cons:

I dont know anything bad yet but if i ever face i know they have my back

2 Years With Nextiva

Comments: Overall its been pleasent, the documentation is throrough theyve been quick to help with any issues that aren't arelady addressed.

Pros:

Overall experience is palletable, theyre quick to answer any questions and support is avaiblbe 24x7. There hasn't been an issue they have not been able to resolve, our business deals with calls first and foremost, its important that our customers can reach a live person 24/7 and Nextiva systems allows for just that.

Cons:

Purely from an administrative standpoint, i would like to have the option to procure more licenses for users at my descretion, along with being able to manually set a password for a user to log into the nextiva app. For now my only options are to send a "resetpassword" email link

nextiva a new begining

Pros:

Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!

Cons:

There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.

Nextiva - VOIP: When Done Right, it Works Consistently

Comments: Very happy with Nextiva. The 1 wishlist item I have is the ability to add additional licensing without having to reach out to Nextiva support.

Pros:

Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!

Cons:

The solution is terrific and works consistently. No issues.

Nextiva is the one tool we can not live without.

Comments: Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic.

Pros:

The management tools. Nextiva gives me the ability to manage my team more effectively.

Cons:

The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.

Nextiva is a great product to help organize your phone tree system

Comments: Overall, Nextiva has been great. We had one issue in the past but it was resolved and the has never happened again. We still sometimes have issues with our auto attendant when we want to change it but overall, it's great.

Pros:

I like how if you have any issues with the Nextiva system, you can call the help desk and get serviced fairly quickly. (some days are better than others)

Cons:

This one is easy for me. What I like the least about Nextiva is a lot of times when we fix/add a change to our phone tree, it can mess up other aspects of our phone tree. What has worked in the past could break and no one understands why. This mainly happens when we try to adjust to auto attendant. We try not to change much.

Bethany Presbyterian Review 2023

Comments: Overall the experience has been good, but I am extremely hesitant to ever have to change the phone tree again because it was an all-day nightmare!

Pros:

Customer support was very helpful when I needed it to help set up the phone tree. Phone tree works well for most callers and is relatively easy to follow.

Cons:

The phone tree was really hard to set up! It took most of a day, and 5 Nextiva tech calls/chats, for us to be able to change features in our phone tree. It would frequently throw errors when we tried to save new recordings or assign/save the branches. It would delete recordings we had just created or assigned as well, causing even more errors. Eventually the techs had to set it up for us on the backend. I was working with another technician (the chat had timed out), while the first one was working to finish it on the backend for us. The second tech didn't know what the first one was doing, and neither did I! The first tech had to split the tree into two trees, which was not apparent that would need to happen in order for it to work. It's a really buggy setup, but it works well once it is setup and left alone.

Nextiva Service

Pros:

We use NEXTIVA VOIP as our phone service and it is great; it rings to our cell phones, and has caller ID, and voicemail. Their customer service is very professional. It is an incredible value for the money.

Cons:

We have not had any issues with our NEXTIVA service.

Great Partner

Comments: Exceptional. Their team always goes above and beyond for us and our franchisees.

Pros:

Consistent service. I don't want to say "never," but service related issues on their end are very, very rare - almost unheard of. We use them in our corporate office, corporate franchises, and highly recommend them to franchisees. It's easy to forget they're there because it runs so smoothly. Implementation is easy and thorough through their implementation team. Customer service is top notch. The reps are knowledgeable and helpful.

Cons:

Managing auto attendants for multiple locations is difficult through the web interface. There's not a single screen to upload a recording, listen to it and others, and apply the right one to the attendant. For auto attendants that need different recordings for things like emergency closures or holidays, there is not a third option beyond Business Hours and After Hours that can be enabled quickly. The two have to be manually overwritten before and after.

Nextiva at Altoona School.

Comments: Our experience with Nextiva has been fantastic. The service has worked flawlessly since it was installed. When I needed support, the process was easy. The support personnel is always friendly and professional. I like having different avenues of getting support when it is needed.

Pros:

The ease of use. The admin dashboard is very well laid out, making it easy to make changes or perform other administrative requirements. The phones provided have worked to our expectations. Nextiva has many tutorials, making it easy to get self-help.

Cons:

There is not anything I do NOT like about Nextiva.

A great cloud phone system for your business.

Comments: Coming from administering an on-prem system, this was a completely different ballgame. I did not like the interface at first, but I've gotten used to it, and it's quite easy on the eyes. When I started becoming familiar with the product, it just works. You can even have a phone at home, without the pressures of special hardware or VPNs to the office. Call quality is great.

Pros:

Nextiva support is great. I've only had a few issues I need to reach out to support about, and they've always been able to help me. Friendly knowledgeable technicians make you feel at ease that your issues will be resolved in one call.

Cons:

I am not a huge fan of the interface, because I'm used to clunkier on-premises interfaces. That being said, once you get used to it, it is very easy to use, and nice to look at.

Nextiva is a high quality and reliable service

Comments: I had a great experience with the sales person that set up my service. When the service was installed there were a couple issues but the customer service and support resolved them quickly,

Pros:

Features Price Customer service Quality of service Reliability

Cons:

Initial Installation issues. I had to have the customer support team help me install the service

Solid performance with useable features.

Comments: Great. They've helped us do more with less.

Pros:

Call routing, mobile usage. Being able to keep the calls coming in and being handled when they need to be, from wherever we are is key.

Cons:

Some setup can be less than intuitive but support is very helpful.

Nextiva is my go-to choice for VOIP!

Comments: For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.

Pros:

From the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.

Cons:

While Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.

Rejuvenated Medical Spa

Pros:

Easy to use and customer service is always very helpful and resolves the issues that same day. The ability to filter whose phone rings for incoming calls or not is great! Not everyone needs to have their phone ringing all day long.

Cons:

Sometimes have to wait awhile on the chat for a representative but when you get connected they always resolve the issues fairly quickly.