Mews

Great PMS for large Hotel/Hostel

Comments: Great PMS in general, always advise Mews as a top product (though it comes with the price tag). For large hostels, chains or large hotels, I believe this is the most future proof PMS for the time being.

Pros:

- Flexibility of product - Large number of integrations - Continuous development to improve the product.

Cons:

- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context.

A game changer

Comments: Mews constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along!

Pros:

Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open.

Cons:

Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it.

BEWARE before you make the Move

Comments: Terrible overall experience. Now we are stuck

Pros:

Booking Engine, the accent of the sales rep.

Cons:

No reconciliation, no batching, no night audit. Takes up to 6 days to get your money, they hold some of your money as a reserve, they take there fees out of every deposit instead of monthly. Human assistance is non existent. No one will call you back or answer or explain anything. None of the above issues were explained when purchasing. If they were we wouldn't have bought it.

Hotel software

Comments: very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful

Pros:

if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be.

Cons:

onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual

Overall Easy front desk usage

Pros:

It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates.

Cons:

Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch.

Love the functionality of Mews

Comments: As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional: Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort. Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time. Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly. Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry.

Pros:

I love the following: Integrations, automatic payments based on rate structure, the sleek booking engine, ease of use, and their support system. They are constantly making improvements based on properties feedback.

Cons:

I would love it if they had more in-app features like revenue management & a robust guest messaging platform.

Sleek, efficient, easy to use.

Pros:

Smoother operations, happier staff: Mews automates tasks and offers a user-friendly interface. This frees up our staff to focus on providing excellent guest service, which ultimately benefits everyone. Tech-savvy features for modern guests: Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Increased revenue potential: Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. I'm also impressed by their commitment to development. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront of the hospitality industry.

Cons:

Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding of hotel performance.

The new generation of PMS

Pros:

We have been working with Mews for 4 years and the company has grown so fast! They have built such a great product and team, always looking for feedback to improve and create the most perfect PMS. Fantastic integrations, customer support, reliable and super efficient tech.

Cons:

Nothing they are not currently working on. Mews keeps improving their products and takes a lot of time listening to their client’s feedback.

Service

Comments: Would not recommend MEWS at this time, until they get their act together.

Pros:

Iniutive use, browser based. Easy to access.

Cons:

Service has become a nightmare with MEWS over the last few months, as it is almost non existent. New and necessary features take forever to be launched. Support tickets are not handled properly and closed without an answer.

Finally a user friendly PMS that works

Comments: Mews is an amazing software, that has a simple solution for many complex data processes and makes the team and the guests spend less time with burocracy.

Pros:

I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed.

Cons:

The room plan but I am getting used to it.

It started out great 5 years ago...

Pros:

Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well... Much of the interface is great and room setup is super flexible. We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.).

Cons:

Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number. This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers. It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make...

Perfection at its bets

Comments: We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.

Pros:

As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

Cons:

I like everything so its impossible for me to answer this.

The best PMS and excellent support team

Pros:

Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended!

Cons:

You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it.

Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!

Comments: First of all it's pity that we can't to talk face to face to you interested in Mews;)
If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them.
Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see).
But what made us finally decide to use Mews is those guys;)

Pros:

The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further. Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

Cons:

Well, we thought for a while, but there is nothing we don't like about Mews. The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

Best PMS ever! Happy to have joined the Revolution!

Comments: We got faster check-in time, it reduced the overall work in the reception.

Pros:

The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.

Cons:

Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.

Reduced to the max

Comments: Easy training, saving on payroll, speed and easy process.

Pros:

Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.

MEWS is the revolution tool! Make every hoteliers life easier

Pros:

Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company!

Great easy to use and accessible from anywhere!

Comments: Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs

Pros:

Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system.

Smoothless, user friendly PMS system!

Pros:

Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks.

Cons:

Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...)

Revolutionary

Pros:

Training, easy to use, customer based, reports, support!

Cons:

Very difficult to say. Copared to any other PMS this is just clever.

So far the best PMS I've seen for hostels and hotels

Comments: When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support. I cannot recommend MEWS highly enough.

Perfect PMS system for innovative hotelier

Comments: We use Mews for one year now and are more than happy with this innovative and flexible cloud solution. In our 30-bedroom castle hotel we like to give all our guests the most personalized welcome and Mews can support this. Because Mews is easily to use on a tablet we can do the administration in every corner of the historic building (although when the WiFi works ;-)). Business people can check-in online or a quick check-in with our guest service members. Those who likes to take the time for a check-in, we first serve a good glass of wine in front of one of the open fire places. The support of FH System (Mews partner in Benelux) is perfect. The people working there are true hoteliers and are qualified to advise us in our daily operations. We can strongly recommend Mews and FH System (for those hotels that are based in the Benelux) for hoteliers that are looking for an affordable, user friendly and modern PMS solution.

MEWS very good PMS

Comments: We gain in efficiency, in customer experience, in accounting security

Pros:

Pros: - Support very good - Easy of use - Integration with other systems - Customer Experience features

Cons:

Cons: - Work only with internet...no connection = no system - Do not have integrated Channel Manager - Must improve on cross-selling features with packages

MEWS is a great product. Received great training, as well as still ongoing support from Shaun.

Comments: User Friendly, Practical, and great support from the MEWS Team. Also the HELP feature and the great support one receive when needed, is really great.

Pros:

It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support.

Great Software. Intuitive, great back office and tech support.

Comments: No Complaints. All really good so far.

Pros:

-Super support from the tech team during implementation and regular questions -Very complete program with all the essentials for a PMS - Integrated online payment module - Integrated Reservation engine - Staff always ready to find ways to help integrate our apartment rental business

Cons:

Nothing to complain really. Its a system which was manly created for hotels so its still missing some elements which are necessary for an apartment rental chain like ourselves. However, I look forward to helping them develop their software to fullfill all the needs of an apartment rental business.