--- description: Learn more about Cin7 Omni price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cin7 Omni Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Inventory Management Software](/directory/30006/inventory-management/software) > [Cin7 Omni](/software/133133/cin7) # Cin7 Omni Canonical: https://www.capterra.com.au/software/133133/cin7 Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/133133/cin7?page=2) > Connect your inventory, sales channels, orders and warehouses in one automated solution with built-in EDI and 700 integrations. > > Verdict: Rated **4.3/5** by 600 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Cin7 Omni? Brands, wholesalers, retailers, distribution and light-manufacturers who need automation across everything to run smoothly, operate at scale, and easily match supply to demand. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 600 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cin7 - **Location**: Auckland, New Zealand - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 349.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, New Zealand, South Africa, United Kingdom, United States ## Features - Accounting - Accounts Receivable - Activity Dashboard - Alerts/Notifications - Archiving & Retention - Bank Reconciliation - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Catalog Management - Channel Management - Cost Tracking - Customer Management - Customization - Data Import/Export - Data Security - Delivery Management - Demand Forecasting - Financial Management - Financial Reporting - General Ledger - Integrated Business Operations - Inventory Control - Inventory Management - Inventory Tracking - Marketplace Integration - Mobile Access - Multi-Channel Marketing - Order Fulfillment - Order Management - Order Tracking - Procurement Management - Purchase Order Management - Real-Time Data - Reorder Management - Reordering - Retail Inventory Management - Sales & Operations Planning - Sales Reports - Serial Number Tracking - Shipment Price Calculation - Shipment Tracking - Shipping Labels - Shipping Management - Shopping Cart - Third-Party Integrations - Website Management - eCommerce Management ... and 21 more features ## Integrations (74 total) - 3PL Warehouse Manager - Adobe Commerce - Afterpay - Airwallex - ApprovalMax - Avalara - BigCommerce - Capabl - Capsule - CartonCloud - Crossfire - Descartes ShipRush - EVO Payments - Easy Insight - EasyPost ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) ## Related Categories - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) - [Distribution Software](https://www.capterra.com.au/directory/30079/distribution/software) - [Accounting Software](https://www.capterra.com.au/directory/1/accounting/software) - [Shipping Software](https://www.capterra.com.au/directory/30104/shipping/software) - [Supply Chain Management Software](https://www.capterra.com.au/directory/4/supply-chain-management/software) ## Alternatives 1. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2003 reviews) 2. [Booqable](https://www.capterra.com.au/software/138689/booqable) — 4.8/5 (1126 reviews) 3. [Sortly](https://www.capterra.com.au/software/169199/sortly-pro) — 4.5/5 (951 reviews) 4. [Fishbowl](https://www.capterra.com.au/software/123794/fishbowl) — 4.2/5 (1087 reviews) 5. [Odoo](https://www.capterra.com.au/software/135618/odoo) — 4.2/5 (1294 reviews) ## Reviews ### "Excellent Support and user Friendly System" — 4.0/5 > **Mia** | *18 February 2025* | Cosmetics | Recommendation rating: 9.0/10 > > **Pros**: How user friendly it is, also the support you get to intergrate the system the response time is quick also. > > **Cons**: WMS system is very basic and limiting for what we needed have to integrate another system now. > > Great Experience with lots of support to get you started ----- ### "Brooke - AIR CTI Operations Manager" — 5.0/5 > **Brooke** | *11 July 2024* | Warehousing | Recommendation rating: 8.0/10 > > **Pros**: I liked to easy to use features, Things are set out simplified and its not complex or difficult to work out. The support provided was excellent. I had \[sensitive content hidden\] for the onbaording process and he was always very helpful > > **Cons**: That your onboarding team are located in India. Made trying to access onboarding help difficult > > using other programs i have found CIN7 to be very user friendly ----- ### "Satisfied with the help Cin7 support team member \[sensitive content hidden\] provides always\!" — 5.0/5 > **Sally** | *23 November 2025* | Retail | Recommendation rating: 7.0/10 > > **Pros**: \[sensitive content hidden\] was so great at willing to help, finding the answer and resolving my issues. He is very knowledgable. > > **Cons**: Time difference with our location delayed the resolution of my ticket. If Cin7 can match company locations with Cin7 support team locations, tickets would be resolved faster. However I have nothing else in mind for a Con. ----- ### "Outstanding Service from \[sensitive content hidden\]" — 5.0/5 > **Monique** | *14 August 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: This feedback is in relation to the support I received from \[sensitive content hidden\] who was extremely, helpful, courteouos and professional when dealing with my enquiry via online chat today. \[sensitive content hidden\] intiated a video call to talk me through my issue and how to resolve in future which was extremely helpful - thanks so much - 10/10\! ----- ### "It has potential but ..." — 4.0/5 > **Liza** | *17 September 2025* | Publishing | Recommendation rating: 7.0/10 > > **Pros**: -User-friendly interface that’s easy to navigate -Integration with Shopify and Xero -Copy-and-paste import feature (useful in many areas) -Centralized inventory management across products and locations -Cloud-based system, accessible from anywhere > > **Cons**: -Onboarding support lacked experience and slowed down implementation -Frequent error messages requiring logouts to resolve -Limited custom field options (text only, no dropdowns or numerical fields) -Importing custom pricing into Sales Orders not supported -Shopify click-and-collect sync issues with incorrect default branches -Support team lacks deep understanding of business processes -Limited integrated fields across third-party platforms like Shopify and HubSpot > > We’ve spent the past 8 weeks implementing Cin7 Omni, and while the platform has potential, there were several challenges that hindered our experience. We are a small organization with a team of just 10 people, and given our size, we couldn’t afford a third-party partner to assist with implementation. We were initially sold on the idea of having an onboarding specialist to guide us through the process. However, the specialist assigned to us, though eager to help, was new to the role. While he made genuine efforts to understand our requirements, his limited experience occasionally slowed down the process. At times, we felt that we weren’t getting the most efficient support and that the company could benefit from assigning a more experienced person to the job. One of the most frustrating aspects was the system’s tendency to give error messages when navigating between functions. This issue was frequent, and I often had to log out and back in to resolve it—sometimes taking up to 5 minutes to clear. Another key limitation is the customization of fields. We were disappointed to find that only text-based fields could be created as custom fields, and we didn’t have the ability to make them numerical or include dropdown lists. While we were able to get support for this from Cin7, it required significant persistence and was not a seamless process. We also ran into issues with the import functionality, particularly with Sales Orders. While the copy-paste feature is convenient, it only allows for importing product and quantity. Unfortunately, we were unable to import custom pricing, which became a major hurdle for large orders (up to 500 lines). Additionally, we faced challenges with branch management. The system defaults to a "Main Branch," which we requested to be removed and replaced with our actual branch. While Cin7 indicated that this was done, the Main Branch continued to reappear in forms. We later learned that the Main Branch couldn’t be removed, and we would need to re-import our entire inventory to make this change, which was far more time-consuming than expected. Our Shopify integration also presented challenges, particularly with the click-and-collect feature, which kept syncing to the wrong branch. Despite several attempts to resolve this, the issue persists. As a small team with only one physical store, we can only imagine how complicated things would be with multiple locations. Lastly, the integration with HubSpot is very limited, syncing only basic contact and product information, which was another disappointment. Similarly, the Shopify-Cin7 sync is restricted to a narrow set of fields. It would have been helpful to have a clearer understanding of what data is actually integrated before committing to the platform. Overall, while Cin7 Omni has promise, the support process and system limitations made it challenging for us to achieve the smooth, efficient experience we were hoping for. We hope that Cin7 will address these issues to improve the onboarding and functionality for future users. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.com.au/software/133133/cin7?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/133133/cin7) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data