Maintenance Connection

Maintenance Connection Review

Comments: The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

Pros:

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Cons:

Provides only a few tools for creating ad-hoc or tailored reports.

Maintenance Connection is User Friendly

Comments: Overall ease of use and the support team is VERY helpful. I usually get an answer to a support question same day. Also the notifications when the system is "down" are sent timely.

Pros:

Ease of use, and the functionality of scheduling work orders to staff members

Cons:

Some support issues turn out to be a functionality that is NOT an option in the system. You have to submit an "idea" for future roll-outs of the product

The Good, and the Bad

Comments: Neutral ... good for standard facility use, struggling with good things to say about MC Kinetic.

Pros:

MC use for inventories and maintenance of our internal facilities/work orders is great.

Cons:

We have been trying to apply the MC Kinetic application for our service team that travels across the USA servicing our customers. This endeavor began in Feb. of 2023, and we have yet to have a usable product, even though we are paying for multiple licenses, and have paid in a LOT of money for technical support to get this going. It's been over a year now, still cannot use the app at a level that will allow us to share our service reports with our customers.

Why Maintenance Connection

Comments: I have been working with Maintenance Connection for 10 years now. Having worked with other systems, it seams easiest to use.

Pros:

Ease of use, very intuitive, Tech can be trained in a short period of time.

Cons:

Fields can not be moved around or change from tab to tab.

CMMS Software You Can Use

Comments: We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Pros:

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Cons:

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Maintenance Connection Review

Comments: I use it for basic work order tracking primarily, because the amount of time and effort needed to master more complicated tasks is too great.

Pros:

I like that there are so many things you can utilize Maintenance Connection for. For someone who has the time and energy, it could be incredibly valuable.

Cons:

The program is clunky and not user friendly. To really understand some of the valuable functions, one has to spend a large amount of time learning how to use them properly. I am constantly having to re-learn how to do things in the system.

Software Review

Comments: I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros:

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons:

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

MC has been very helpful in building a maintenance management system from the ground up

Comments: Helps me manage my maintenance items and spare parts on a day to day basis

Pros:

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Cons:

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

A robust maintenance management and request platform

Pros:

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

Cons:

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

Great Software for a Reasonable Cost

Pros:

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons:

Not really any complaints at all. It works very well.

Maintenance Connection used by local government

Comments: The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance.
The software can do a lot more than we need.
The reporting is just "OK". This is the area they can improve on.
A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone. The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server.
Putting the data in the software takes years and we will be inputting more data every year. The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find. Good software product.

Pros:

Ease of navigations , ability to upload prints, manuals and pictures.

Cons:

Reporting is not easy

Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management.

Comments: As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

Good software with some drawbacks

Comments: For the most part this is a great software with a lot of functionality and traceability. However, there are holes in the change tracking that make it difficult, if not impossible, to validate for use as a stand-alone system for FDA regulated processes. This makes it so that you have to use a hybrid system of electronic and paper, which defeats the purpose to a large extent of having this software. I have tried to work with their support to get these holes fixed, but to no avail. Also, since Accruent took over, they no longer allow month by month use. They require at least a 1 year commitment in order to use the software, and they also charge extra if you want to be billed on a monthly basis instead of paying all up front.

Pros:

It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Cons:

The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

To combine a good piece of software with a great team makes it great.

Comments: Ease of use, excellent customer support, and unparalleled reporting.

Pros:

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs. The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

Cons:

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Pentair Comments

Comments: I recommend this program to any company that need a flexible, versatile and highly reliable CMMS to schedule PMs, allow requesters to enter their work request and to track the complete maintenance history. With this program you can see all levels of the maintenance operation which includes, maintenance history, WO status, work history, asset history, purchasing and fall other aspects of maintenance.

Pros:

MC is a very powerful tool and we are using most of its functions. I am, overall, very pleased with the technical support that I have received from MC. We have been using this CMMS for 5 years and have not lost any data or had any crashes. The report function is defiantly icing in the cake. It allows me to customize reports for all levels in the company. I also use it as an aid to help track and correct documentation errors as they occur. That helps maintain the accuracy that is needed.

Cons:

All software needs some sort of improvement. MC does work at continually improving their software. Some fixes take longer than others but they usually are addressed at some point. The upgrades take time and that can seem to long. I wish they could perform some quick fixes for some of the smaller problems.

I've really enjoyed working with CMMS. It has a lot to offer.

Pros:

I like the reports you can run and the graphics. It does take some getting used to or attending some classes before you feel like you know what you're doing though.

Cons:

There are a lot of functions and options that you need to narrow down and tweak before it starts to click, at least that's how it was for me.

Best Supported Software We've Ever Had

Pros:

It's ability to notify people, organize work flows, and provide the information that is needed to everyone that uses it.

Cons:

Support for the Canadian products (Tablet Hybrid) is not at the same level as the core company. If the Canadian support team had the responsiveness I've become accustomed too, then this wouldn't be a con.

Worthwhile Program!

Comments: We've been using Maintenance Connection since 2008 and it has helped us better our maintenance practices and tracking. Customer service is by far one of the best features MC offers. If you submit a request... you get an answer in a timely response!

Pros:

Easy to use if everything is set up correctly

Cons:

The reporting function is cumbersome to navigate I'd rather have more keyboard functionality as opposed to clicking with a mouse

Maintenance connection has made the management of our maintenance much simpler.

Comments: We have used maintenance connection for almost 4 years now and are still not using the many tools that the software has to offer. we have developed a great base of information and are continuing to use more and more tools as we step further into managing our company maintenance program.

Pros:

Easy to use. The support couldn't be better

Cons:

None at this time.

Maintenance Connection Review

Comments: My experience with working with the Maintenance Connection is been excellent, our Maintenance Crews can spend more time preforming maintenance and use less time filling out a work order.

Pros:

The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Cons:

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

FSSD

Pros:

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Cons:

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.

100% better than my company's last CMMS

Comments: Better Asset Management, better scheduling and planning of work. Over all department is more efficient.

Pros:

Asset history can be review directly in the asset module or use the basic and or custom reports. PMs and procedure modules are very simple to set up.

Cons:

Asset downtime embeds after completion of work. If correction needs to be made many steps are taken to correct downtime.

Functional and easy to operate

Comments: I don't have to manage work order progress manually through an excel file. I have historical data at my fingertips

Pros:

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

Cons:

I see every report for every area. It would be nice to add or delete reports that only apply to my section

MC is one of the most versatile and innovative software ever used

Pros:

MC is a very versatile product. It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time. MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

Cons:

The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

Great program with more than enough options to satisfy the most demanding of users.

Pros:

The interface is very user friendly. Everything from entering work orders to printing off detailed reports is quite intuitive. I particularly appretiate the asset history records.

Cons:

Printing off task lists in a readable format can be tricky from the software. There are however several export options available which complete the process adequately.