--- description: Learn more about M-Files price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: M-Files Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Content Management Systems](/directory/10007/content-management/software) > [M-Files](/software/122215/m-files) # M-Files Canonical: https://www.capterra.com.au/software/122215/m-files Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/122215/m-files?page=2) > M-Files is a cloud-based document management system that helps businesses handle knowledge work automation on a unified interface. > > Verdict: Rated **4.4/5** by 274 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses M-Files? M-Files serves a variety of industries and business document management needs for mid-market to Enterprise global B2B companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 274 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: M-Files - **Location**: Plano, US - **Founded**: 1989 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact M-Files for details of pricing, licensing, and service options. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Antigua and Barbuda, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bhutan, Cambodia, Canada, China, Costa Rica, Cuba, Denmark, Dominica, Dominican Republic, El Salvador, Finland, France and 37 more ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Authentication - Business Process Automation - Collaboration Tools - Compliance Management - Compliance Tracking - Content Management - Content Publishing Options - Contract/License Management - Customizable Templates - Data Import/Export - Data Security - Document Capture - Document Classification - Document Management - Document Storage - Document Templates - Drag & Drop - Electronic Signature - Encryption - File Conversion - File Sharing - For Legal Professionals - Full Text Search - Metadata Management - Mobile Access - Pre-built Templates - Process/Workflow Automation - Real Time Synchronization - Reminders - Reporting & Statistics - Reporting/Analytics - Risk Management - Search/Filter - Task Management - Team Collaboration - Templates - Third-Party Integrations - Version Control - Workflow Configuration - Workflow Management ## Integrations (14 total) - ArcGIS - AutoCAD - AutoCAD LT - ChronoScan - Docusign - Dynamics 365 - Google Workspace - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint - Microsoft Teams - OpenText Experience Cloud - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Content Management Systems](https://www.capterra.com.au/directory/10007/content-management/software) ## Related Categories - [Content Management Systems](https://www.capterra.com.au/directory/10007/content-management/software) - [Document Management Software](https://www.capterra.com.au/directory/30063/document-management/software) - [File Sharing Software](https://www.capterra.com.au/directory/30909/file-sharing/software) - [Enterprise Content Management Software](https://www.capterra.com.au/directory/31079/enterprise-content-management/software) - [Digital Rights Management Software](https://www.capterra.com.au/directory/31240/digital-rights-management/software) ## Alternatives 1. [Google Drive](https://www.capterra.com.au/software/161425/drive) — 4.8/5 (28427 reviews) 2. [Google Workspace](https://www.capterra.com.au/software/168389/google-workspace) — 4.7/5 (17483 reviews) 3. [OneDrive](https://www.capterra.com.au/software/161304/onedrive) — 4.5/5 (12623 reviews) 4. [Microsoft SharePoint](https://www.capterra.com.au/software/1167/sharepoint) — 4.4/5 (5412 reviews) 5. [Microsoft 365](https://www.capterra.com.au/software/58688/microsoft-365) — 4.6/5 (14035 reviews) ## Reviews ### ""License expires: Never" — until you stop paying" — 1.0/5 > **Nicolas** | *10 March 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 0.0/10 > > **Pros**: The software itself worked well as a document management system for 12 years. The search functionality and metadata organisation were genuinely useful for managing business records. > > **Cons**: Our 2014 license explicitly stated "License expires: Never." After letting our subscription lapse (which we understood to cover support and updates only), we lost ALL access to our vault — our own data, on our own on-premises server. M-Files' solution was to use 2014-era software with our perpetual license. The problem: every update over 12 years prompted us to upgrade the vault structure, warning that "some features may not work" if we declined. Now 2014 software can't read our upgraded vault. This appears to be by design. When we raised this with their Australian partner Storata, we were threatened with "equal and aggressive force" for considering negative reviews. > > We were loyal customers for 12 years. We purchased what we believed was a perpetual license — the certificate explicitly stated "License expires: Never." After deciding not to renew our annual subscription, we discovered our data was completely inaccessible. M-Files' position is that we can use our old perpetual license key with software from 2014 — but after 12 years of automatic updates that upgraded our vault structure, that software cannot read our current data. This is a catch-22 built into the system: automatic updates prompt vault upgrades, which makes old software incompatible, which forces ongoing subscriptions to access your own data. Our business records are effectively held hostage. ----- ### "M files review" — 5.0/5 > **Tair** | *10 July 2024* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: It was easy to use the software to finalise the archiving the data > > **Cons**: Nothing really was difficult, maybe only a bit more detailed instruction for specific requests > > Overall positive experience using the software ----- ### "Security, Integration & Collaboration is top notch in M-Files" — 5.0/5 > **John** | *6 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: M-Files has a variety of search criteria options Integration with our CRM \& ERP is seamless. Collaboration through document sharing \& also M-Files automates the approval process \& task. These are my favorites about M-Files. > > **Cons**: M-Files mobile access doesn't have all the features like it has for the desktop. They should improve on that. > > M-Files have good security features, \& the integration is seamless along with collaboration. Once we get used to metadata-driven search, finding documents \& the process for approval will be less time-consuming. ----- ### "A fantastic product with a lot of potential" — 5.0/5 > **Irene** | *27 November 2024* | Civic & Social Organization | Recommendation rating: 9.0/10 > > **Pros**: It is really easy to configure and maintain, it is intuitive and the Hubshare companion product opens your company's repository to external and internal users that have different access needs. > > **Cons**: The way that the subscription model is organised, it means that for some features you need to move to a subscription level that is more costly. > > I have been using it for more than 2 years and it has so much potential\! Compared to other products such as Documentun, this is so easy to maintain, the admin console is so easy to understand and it adds a lot of features that, in other products, you would need a developer to do for you. ----- ### "Mixed bag\!" — 3.0/5 > **Gill** | *12 December 2024* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: easily save / store and group related documents > > **Cons**: no longer able to share links for multiple documents, teams integration is limited, have to download docs to change or save, > > very mixed, didn't work well with our citrix farm and due to lack of guidance have set up a complex document class structure, setting up views can be hard ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.com.au/software/122215/m-files?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/122215/m-files) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data