--- description: Learn more about Epicor Prophet 21 price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Epicor Prophet 21 Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Supply Chain Management Software](/directory/4/supply-chain-management/software) > [Epicor Prophet 21](/software/1069364/Epicor-Prophet-21) # Epicor Prophet 21 Canonical: https://www.capterra.com.au/software/1069364/Epicor-Prophet-21 Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/1069364/Epicor-Prophet-21?page=2) > Distribution ERP Software streamlines and manages all aspects of a business' operations, designed specifically for wholesale distributors. > > Verdict: Rated **3.9/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Epicor Prophet 21? Wholesale Distributors ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 89 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Epicor Software - **Location**: Austin, US - **Founded**: 1996 ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Alerts/Notifications - Audit Trail - Bank Reconciliation - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Cash Management - Consolidation/Roll-Up - Cost Tracking - Customer Management - Dashboard Creation - Data Import/Export - Data Visualization - Dock Management - Financial Analysis - Financial Management - Financial Reporting - Forecasting - General Ledger - HR Management - Income & Balance Sheet - Integrated Business Operations - Inventory Control - Inventory Management - Inventory Tracking - Multi-Currency - Order Management - Order Tracking - Picking & Routing - Procurement Management - Profit/Loss Statement - Purchase Order Management - Purchasing Reports - Real-Time Data - Reorder Management - Reporting/Analytics - Returns Management - Sales & Operations Planning - Sales Forecasting - Shipping Management - Sourcing Management - Supplier Management - Supply Chain Management - Third-Party Integrations - Transportation Management - Warehouse Management ... and 3 more features ## Integrations (17 total) - Automation Studio - Avalara - Axxis - BarTender - CPQing - Data Interchange EDI Solutions - Eclipse - Enterprise Content Management (ECM) - Grow - Payroll - Sales Management Database - Sales Management Software - Salesforce Platform - Squarespace - TrackAbout ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Supply Chain Management Software](https://www.capterra.com.au/directory/4/supply-chain-management/software) ## Related Categories - [Inventory Control Software](https://www.capterra.com.au/directory/30106/inventory-control/software) - [Purchasing Software](https://www.capterra.com.au/directory/30076/purchasing/software) - [Distribution Software](https://www.capterra.com.au/directory/30079/distribution/software) - [ERP Systems](https://www.capterra.com.au/directory/9/enterprise-resource-planning/software) - [Inventory Management Software](https://www.capterra.com.au/directory/30006/inventory-management/software) ## Alternatives 1. [Odoo](https://www.capterra.com.au/software/135618/odoo) — 4.2/5 (1311 reviews) 2. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2045 reviews) 3. [Bling](https://www.capterra.com.au/software/191410/bling) — 4.7/5 (102 reviews) 4. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5828 reviews) 5. [SAP Business One](https://www.capterra.com.au/software/1010597/sap-business-one) — 4.3/5 (344 reviews) ## Reviews ### "Epicor’s Prophet 21: The Good and Bad" — 3.0/5 > **Cameron** | *26 September 2025* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: Prophet 21 is easy to use and easy for employees to learn to use. Base functionality can be adapted to most businesses- and Epicor does offer third party add on’s to fill in gaps of functionality, or adding advanced features to streamline businesses. > > **Cons**: Though Prophet 21 is a fully functional baseline ERP system- additional support for the product is very limited. Epicor likes to charge for any assistance for functionality users may need assistance with. Epicor Tech Support, which is a subscription service, is poor at best when dealing with frontline support. In order to obtain tech support to truly get problems resolved- you have to escalate support tickets to higher level support to get answers to problems. Like most companies- frontline support is overseas, which has language and critical thinking barriers. Epicor does not acknowledge that companies they deal with May have their own IT staff making requests for support, therefore Epicor support tends to waste time wanting to discuss basic understanding of troubleshooting. This includes Epicor Tech support rehashing information already provided when support ticket was originally requested. > > Overall Prophet 21 itself is an excellent baseline ERP system that will work for most businesses, without much customization. However the problems with Tech Support can substantially hinder business continuity- if problems arise or if complies plan to use more advanced features and expecting assistance. ----- ### "It is what it is...." — 3.0/5 > **Laura** | *23 September 2025* | Wholesale | Recommendation rating: 7.0/10 > > **Pros**: I like the ease of use with the most used modules. The screens are easy to read and can be customized. > > **Cons**: Where to start. I do not like the pages rather than scrolling through history. I do not feel like it is worth the insane amount of money we pay for it. Customer support is often very slow to resolve an actual issue. I do not like having to go back and forth in emails over something that could be resolved in a 10 min phone call. I do not like that support has been sent to different countries. > > It is what it is. I do not see a return on our investment. It is way too much money for what you get and pushing people to the cloud where they have to spend tens of thousands more dollars, but get "free stuff" like wireless warehouse that we will not use is very frustrating. ----- ### "Our P21 Journey so far….." — 4.0/5 > **Laura** | *21 May 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: •Epicor’s Customer Support is second to none. You get an instant reply from their friendly Team who genuinely want to help you and 9/10 do get you the solutions you need. •The flexibility you have to create a system that works for you. P21 is a very powerful and customisable system that can in effect be tailored to you, the end user. With the power of Dynachnage to introduce new fields and Business Rules to help automate repetitive processes, you have the flexibility to mould the system to your needs and improve efficiencies. •Permissions – you can be very granular with access for the screens and functions accessible by roles. •The ELC and help and support built into P21 enable the Team to get the self help they require in a variety of channels. From helpful tutorial videos to ‘how to’ knowledge guides, there’s a variety of content available for the Team to access. > > **Cons**: •There is a distinct gap in knowledge for the UK market in Finance and the functionality of P21 lacks here. •Custom work can be challenging. •Integration with Quick Ship – no one in the UK seems to have knowledge on this product. •Maintenance Screens – there is one for every possible area which can be slightly overwhelming. > > Throughout our P21 journey we have been supported by great members of the Epicor Project Team. Their signature methodology enabled the successful delivery of our new ERP system, with regular communication on the next steps and phases of the project. Our Project Manager made the whole process very smooth. We are now in a position where P21 can support our growth and expansion plans for years to come. ----- ### "Prophet 21 Review" — 5.0/5 > **Mark** | *19 May 2026* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: I love being able to access the system from anywhere without the need for VPN's or other screen share portals. The warehouse management system has dramatically improved our stores and distribution processes. > > **Cons**: The implementation took a lot of time and we didn't realise at first how much work would be required. The end result was worth the investment. > > Some hurdles had to be jumped initially, but now we are running a very slick system that controls all our business processes with lots of room for expansion and continuous improvement in most area's. The Grow BI system is fantastic and was simple to implement. It gives us instant visibility for all our KPI's. The support team is always on hand to assist with issues and help bring new modules online, and we find them very responsive. After attending a few of the Customer Connect meetings I have been impressed by the roadmap and I am confident we have invested in a future-proof system that will meet our needs as we expand. ----- ### "Prophet 21: We haven’t looked back since" — 5.0/5 > **Max** | *16 May 2026* | Design | Recommendation rating: 10.0/10 > > **Pros**: It’s scalability. We came from a system which wasn’t easy to turn on new features. But in Prophet 21 if you want to turn on a new feature you can do so at the click of a button and there’s easy to red help articles which will guide you through what you need to do. It’s fantastic to have a system that can grow with the company as it evolves rather than being capped in certain areas. > > **Cons**: The implementation process. First off I have never done an implementation of an ERP system before, so take this review from that perspective. However, we found that the implementation process was a bit clunky we went through multiple project managers as they kept leaving Epicor which meant information between PMs was lost when they handed over and time was added on to the project. Additionally at the start it took a while to get basic things set up like users and access to the ELC etc. I felt like this stuff shouldn’t have taken as long as I did to set up again adding time to the overall project. > > Despite the initial length of time to get the implementation going. When we were allocated a senior PM the project really took off. From about this point it took us around 6-8 months to go live. Which is how I really judge the project. The PM we had at the time was fantastic and supported us all the way through and did everything in his power to get us live on time. When we did Go-Live the support was fantastic we had Epicor engineers on site helping make sure the system was functioning as it should and since then we haven’t looked back. The system is cloud based so you can log in from anywhere in the world. This is incredibly helpful when you need to get answers to a question and you are out of the office. The fact that you can amended screens and tailor them to suit your business practices is priceless. For anyone thinking about choosing P21. Just do it\! The implementation isn’t easy but it’s worth the short term pain for the long term gain. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.com.au/software/1069364/Epicor-Prophet-21?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/1069364/Epicor-Prophet-21) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data