Tugger

A fantastic option for simPRO > Power BI Reporting!

Pros:

The Tugger platform and support from the Tugger team has meant extracting data from our field service management software (simPRO) to Microsoft Power BI seamless, pain-free and cost-effective! The standard reports made available for free are excellent, and the customisations and bespoke reports that Tugger have supported us on have been just as excellent!

Cons:

None! We haven't found any fault with the Tugger platform itself!

Tugger Xero

Comments: Fantastic staff very helpful, really enjoying it so far

Pros:

The team at Tugger are fantastic listen to your opinions and take them on board when developing the reports. The reports out of xero are fantastic and fill a big gap in xero

Cons:

The connectors I wish there was a way of logging on to “a portal with all Tugger clients we’ve added and just being able to select the client we want to add job done.

Simpro-BI Tugger Client

Comments: The team, from both a technical and implementation perspective have been very friendly and helpful.

Pros:

It's very easy to use and has a completely "out of the box" feel and set up.

Cons:

You can't change dates in the tug without starting a fresh one.

A great presentation tool

Comments: Good, early days, excited to see how it can help the business present at a corporate level

Pros:

The graphics and technical support are have been the main reasons for my positive review this early into my use.

Cons:

Integration with 3rd parties has been testing at times.

My Experience Working with Tugger

Comments: My experience with Tugger has been excellent overall. They’re a fantastic partner for anyone needing to pull data from various systems in a straightforward, seamless way. Tugger has removed the need for data engineering in my workflow, saving me either: 1) a huge amount of time learning a new skill, or 2) the expense of hiring another team member to fill the skill gap. As I mentioned above, the team is great and adds a lot of value to the product itself. I'll be staying with Tugger in the future as it's a great service.

Pros:

Tugger is a fantastic tool that makes it easy to work with data from SimPro - data that would have been a headache to pull on my own. Everyone I've interacted with, from [sensitive content hidden] in sales to [sensitive content hidden] in support, has been personable, knowledgeable, and responsive to all my questions.

Cons:

My least favorite thing about Tugger is navigating through the large amount of data it pulls- there’s just so much to sift through! It's more of an analyst challenge than an issue with Tugger itself.

Easy to use/Great support

Comments: My overall experience has been fantastic. I felt well looked after and supported throughout my trial and onboarding. The connectors are easy to setup and maintain and everything is very well documented. When I had questions or concerns, Tugger were quick to respond and offer to jump on a call to assist. I couldn't be happier with the level of support I've received.
My reports are now up and running and require very little input. The templates provided were very detailed and gave me some great ideas for my own reports.

Pros:

Tugger is easy to use and well documented. The support we received has been friendly, helpful and knowledgeable throughout. I found the platform easy to integrate with my existing Power BI reports and found the included templates extremely useful when trying to understand what I could achieve with the data.

Cons:

I found some of the templates a bit overwhelming due to their size and complexity, however, Tugger's support team were quick to advise when I had questions

Easy to implement

Comments: Very satisfied, easy to use, although pricing is a bit high for a small organization.

Pros:

The process was easy even if you do not have a lot of BI experience. And using the tokens/keys to implement the "tug" in other custom dashboards was very easy.

Cons:

For a small organization like ours the price is a bit high since we just need to be able to pull data from our time registration system.

Tugger Review

Comments: Very good. Probably the one of the best for customer support.

Pros:

Ease of loading the tables into Power BI

Cons:

Some tables are not correctly labelled with some columns not connected correctly to our software.

Tugger was easy to connect to Xero

Comments: My experience with Tugger support and senior management was of a high standard. The responded to all my enquiries within a timely matter.

Pros:

The Tugger platform was so easy to use and connect to Xero. Its was the best on the market,

Cons:

Dat Connections to Xero and the Security on the Data Warehouse

Great product

Comments: Really good. Would highly recommend it to anyone that wants to see their data in an easy to use format

Pros:

Easy to connect different platforms and show the data

Cons:

Not much. It would be great if the data visualisation was within tugger

Fantastic product

Comments: It has been really good. Very easy to use and setup.

Pros:

Really easy to use and great to have pre loaded reports to use.

Cons:

Nothing springs to mind. The product is very simple and straight to the point.

Highly recommended Tugger is an excellent product with exceptional service & support

Comments: Excellent, I was impressed with the connectors and power BI templates. Was even more impressed with the service and support in helping me solve a couple of problems.

Pros:

Once set up the connectors just work and the Power BI templates

Cons:

There is nothing I dislike about Tugger.

Easy To Use and Works Well

Comments: The software that we used to Tugger to integrate with (Mentor CASH) is a fantastic bit of software for our industry (Security) however getting easy to understand reports from it is sometimes not the easiest especially if you want to analyse the data on your system. We used Tugger initially for a trial period and even though ti was only a trial the support from Tugger, at getting it set up and running was second to none and within 30 minutes the system was starting to generate excellent visual data that our whole team could use.I would have no hesitation in recommending Tugger for its ease of set up and use.

Pros:

The program is eay to use and its integration with our CASH software along with its dashboard makes analysing our data simple and clear.

Cons:

There was no real cons to using tugger with our Mentor CASH softare.

simPRO data extraction & analysis

Comments: I was only involved in the early setup (now handed over to the business), but for a Power BI novice I managed to get tugging and solving some immediate data access/reconciliation issues just using Excel. The product is intuitive and documentation simple to follow. And most importantly it does what it says on the tin.

Pros:

Ease of set up and great customer service

Cons:

Doesn't seem to be any negatives - it just works

Good first impressions

Pros:

Customer service has been great, lots of help with set up and quick responses to questions raised.Being able to access all tables unlike simpro's meta base BI is a real plus.

Cons:

More of a simpro issue but some Data from simpro custom fields is pretty disorganised. It would be great if this could come to us a bit more streamlined.

Excellent Service

Comments: Excellent customer service and always happy to help. Would highly recommend

Pros:

Tugger make life simple for analysing cash data and have been very helpful and supportive with helping build on existing templates to personalise the reports to exactly what we need.

Cons:

More reports could be created for other modules within the cash data

Easy to use and does as intended!

Comments: Tugger does exactly what it claims. The connectors are easy to set up and have had no issues with the incremental updates. It's a brilliant app!

Pros:

Tugger was easy to set up and implement. Web interface is easy to navigate and the prebuilt PowerBI reports are really helpful.

Cons:

Maybe a schema would be helpful and a bit more documentation on the data mapping. These are just things that would be nice to have though and not really cons!

Good all round solution

Pros:

Works well from the start. Power BI Reports.

Cons:

No visualisation for Scheduling API in the Power BI report for Clockify yet.

The best HubSpot Power BI connector on the market

Pros:

Frequent extracts of data from HubSpot allowing for up-to-date reporting in Power BI.Supports the new API version from HubSpot meaning that all required fields were accessible (specifically, we were looking for the meeting attendees field).Very easy to set up.Helpful and quick support.

Cons:

I am missing more information related to current and past Tug status.

Makes life so much easier

Pros:

The ability to have reports that automatically update from our systems has had a massive improvement on the reporting ability of the business. We are already wanting to plan further reports and dashboards to target our departments specifically, and using Tugger speeds up this process for us in terms of planning exports ect

Cons:

Tuggers keeps using the original field headers within our system, even though there is the ability to replace these within the system. It would be nice if Tugger could pull these to make reviewing data easier.

Review of Tugger from Electrical Company using Simpro

Comments: Our overall experience has been fantastic; even when we had a few technical issues the Tugger team provided amazing customer support and service.

Pros:

Tugger has revolutionised the way we can extract Data from the job management system we use; Simpro. By integrating Tugger with Simpro it has allowed us to visualise and analyse all aspects of our jobs from quoting and sales to project management, purchase orders and financial reviews including WIP, Profitability and Cashflow.

Cons:

there was a bit of setup but once done it has just worked with minimal ongoing input

Nice solid product with great customer service

Comments: Good

Pros:

Ease of implementation and good customer service

Cons:

nothing

First class product

Comments: First calls, paradigm shift for us

Pros:

(1) Bridging to our operating system simPRO 8/10 (2) Standard generic free visualisations 7/10 (3) Bespoking visualisations they can share as part of their standard suite, 10/10 (4) Support 10/10 (5) Developing further products using TuggerApp 10/10

Cons:

Nothing at the moment, as nothing has gone wrong

Great product!

Pros:

- Easy to set up and integrate - the entire import process took less than one day - Customer support is outstanding - extremely responsive and works to help customize the tool to your needs. Was on multiple calls with the Tugger team and they were always eager to help - The one software that solved most of our pain points for visualizing our data from Hubspot - involved pretty complex visualizations and data set up that other software out there don't support

Cons:

Nothing much! Our only minor concern is tugging data can take long sometimes

Business Intelligence Data Analyst Lead

Comments: Good

Pros:

Ease of use and minimal maintenance or setup.

Cons:

Nothing so far, seems to be doing everything we need.