TimeCloud Time and Attendance Reviews

Good solution for Biometric time recording

Comments: Okay experience. Has taken a lot of invested time to understand the system and get it implemented - Months when we thought it might be weeks, but now at a point where its working relatively smoothly. Too early to tell if we are making savings (compared to old system of employee input timesheets), but that wasn't the big intention for us. We wanted something that make our overall processes easier (for employees, reviewers and payroll), and early indications are this is a bit easier. Their support team has been great through the process.

Pros:

Does what it says on the packet - Records in and out time for employees. Gives us confidence we are correctly paying our staff.

Cons:

Would like CSV outputs to be a lot cleaner than they are for external analysis. The Palm / Fingerprint scanner is good, but not great. 1 or 2 times a week we are getting someone's time entry recorded against someone else (perhaps 0.5% of entries). Lots of tiny little bugs that can add up. But on the flipside the support team is easy to get in touch with and quick to get things sorted.

Alternatives Considered: TIMEDOCK

Reasons for Switching to TimeCloud Time and Attendance: Biometric scanning features which TImeDock didn't have.

Perfect for our company!

Comments: Overall, we've had a great experience with Timecloud. I have recommended it to my peers in the industry and would encourage considering software in this space to seriously consider Timecloud. Great work!

Pros:

It was super easy to implement and has made time tracking a breeze. For a company that manages so many projects, we really needed a comprehensive solution to eliminate the need for multiple other software subscriptions AND save a lot in the process. We couldn't be happier!

Cons:

It's a smaller company, so the software is not as 'slick' as some other big players out there, but the functionality is incredible, and so well suited to (I'm sure) many other businesses that would usually opt for a bigger provider.

More reporting needed

Comments: ok, but needs fine tuning to be great.

Pros:

it would be good to set my own parameters when running reports. rather then running a report only for a period, but select my dates.

Cons:

it should be mandatory that the team add a cost centre, they should be unable to change to OUT status if not Cost centre has been selected.

Easiest Software to use

Comments: My overall experience has been awesome. great customer service, help was always at the end of an email for phone and you never have to wait for hours waiting to be answered.

Pros:

This software is very easy to understand and navigate even for people that's aren't that computer literate.

Cons:

Haven't came across anything I don't like yet.

Alternatives Considered: CBS

Reasons for Switching to TimeCloud Time and Attendance: The handling of my queries, the price and the expertise about thumbprint versus palm print and the best to use. Time cloud never sold me something that I didn't need. Very thorough introduction.

Give these guys a go!

Comments: Glenn has been my contact throughout our experience with Time cloud and he has listened to my situation, shown a good understanding of the needs of my business and provided excellent solutions to my issues.

Pros:

The user friendliness and versatility of the system, the fact it can be accessed by staff via mobile phone on my shop floor saves time.

Cons:

Time cloud is of course cloud based which is very convenient but the down side of cloud based systems is the lock in to an external system over the long term and IT systems are constantly changing.

2 yearly review

Comments: Speed up time recording for some parts of the business

Pros:

Easy to use once setup, no more misuse of times.

Cons:

palmer scanner not that easy to set up for some employees. Finger print issues for some staff

Great biometric solution

Comments: Overall, Timecloud has met our expectations. We now have better visibility on everyone's time and attendance. Super handy as our accountants were working from home or are in an offsite office.

Pros:

Timecloud makes it super-efficient for tracking clock-in and clock-out times, which eliminated the need for manual recordings. The CSV file at the end makes uploading it to our payroll a breeze. It helped speed up the payroll process as we continue to grow time. Their customer service was pretty good too, there was no issue they weren't able to fix in a timely manner.

Cons:

The biometric scanner is pretty good, but it can miss a person clock-in or out even if they actually did. It seems like a system upgrade help address this issue as we don't see it as much, but it is something to look out for.

Time Cloud - Acacia Furniture

Comments: Been excellent for us. I recommend it to everyone I talk to when discussing this area in a business.

Pros:

We are a family business that has been operating since 1981. Our business didn't have any forms of data collection for about 25 years. Time cloud has allowed up to report on all the activities that are happening in the business, eg machinery maintenance, goods received, jobs. This has allowed us to create a report on how many hours we are spending on non-billable activities vs how many hours we are adding value. The program gives us a host of options for reporting and it very easy to use.

Cons:

I would love to see further updates done to the expected costs feature. For example an area where freight costs and material costs could be put in. That way it would lead to a report that could give you all the expected costs of a job + the labour cost and then maybe even add in an invoice amount which in turn leads to a GP amount + GP percentage for each job.

Pacific Wallcoverings Limited

Comments: Very happy with the product

Pros:

- Easy to use, gives us quick reporting options and is great for evacuations.

Cons:

Would like to tailor the format of the reports Would be good to have a visual output that could show on a who's in screen

I like this one

Pros:

We used it to follow the staff leaves, I think it should be evaluated positively in general.

Cons:

I didn't have a bad experience I think it's great.

Time clock review

Comments: excellent experience with timecloud, its easy to use and its great to get rid of paper timesheets

Pros:

Its ease of use for myself and the staff

Cons:

if you forget to wipe the thumb print plate regularly it didn’t read some peoples prints

Shifts

Comments: Pretty good now

Pros:

Easy to fill in details for staff The app works well most of the time

Cons:

The ability to add sick they and annual leave with one click

Review

Pros:

Facial recognition scanning, as it makes the check in and check out process quick and easy for employees.

Cons:

Rostering etc - as we do not need to use it.

Simple and effective!

Comments: Employee management is more accurate and has data to back decisions.
Labor estimation is more accurate.
We have introduced incentives that in the past were impossible to track.

Pros:

Easy to implement and use! Customizable to a point and easy integration with Xero payroll

Cons:

Not really a software issue, but location can be inaccurate and reception can be an issue for accurate data. Would love to be able to customize the subcodes and cost centers in more detail - would be really valuable for our business!

Time and Attendance Management

Comments: TimeCloud assists in keeping an accurate time of staff clocking in and out. Invariably their time sheets are different but able to pay accurately due to the times captured by TimeCloud Attendance.

Pros:

The business already had a version of TimeCloud and had to be upgraded with new hardware. Installation and reprogramming was efficient.

Cons:

If s staff member clocks in at 07.30 am and leaves for the day at 11.30 am for the day, I was unable to apply sick leave for the balance hours. Day Card Standard does not record the split between NT and SL

Alternatives Considered: uAttend and Simple TimeClock

Reasons for Switching to TimeCloud Time and Attendance: Suits our small business

Payroll is now a breeze

Comments: Timecloud has been a very welcomed addition to our time keeping procedures, by all staff. It has not only saved us money on our weekly wage bill, but it have made the processing of Payroll a breeze.

Pros:

I love the fact that biometric Timecloud time clock give us live up to data of who is currently at work. And as the Directors travel a lot, this information is accessible where ever they are. Furthermore, it has also provided us with piece of mind by ensuring our employees are being paid correctly. When is comes to processing our weekly payroll, now this can be completed with the simple click, I can upload my payroll information into MYOB payroll software. No more spending an hours manually calculating employees hour and entering them individually into MYOB payroll system.

Cons:

As Timecloud's mobile app is reliant on the use of the internet / data, at times our merchandising staff have experienced difficulty logging their hours via the mobile app.

Making our day easier

Comments: Had a few hiccups starting off - communication between Time-cloud and our business was murky at best - training in the systems operations was lacking, but their customer service and immediate attention to our concerns were addressed quickly and we appreciated that. They are very open to conversation about our needs and have been responsive to everything we have asked

Pros:

How easy it is for the end user to use. We needed something that wouldn't have a big impact on our staff workload, this is super easy for them to open the app and clock in and out without hassle

Cons:

The inability to link some features to our Financial Software XERO

Review from a Disability Support Provider

Comments: We are saving a lot of time and money on managing workers shifts as this can be done remotely by them. The ease of use for staff means that it is simple and easy for them to use. The team at Timecloud are the biggest benefit to this software. To work with such a community minded service is a wonderful experience. All staff work very hard to ensure positive results and their customer service is unmatched!

Pros:

The software is user friendly and basic which limits the errors that can occur. This in turn has a positive impact on back end work.

Cons:

There were some minor miscommunications in the implementation that meant certain functions did not work as we thought however the team at Timecloud worked effortlessly to resolve this with us.

Very helpful Tool

Comments: Before Timecloud we used to spend more than 2 hours to track hours and do payroll, now we don't take more than 10 minutes to get payment done and hours tracking became to much easier and more efficient.

Pros:

Reports and integration with Xero. These 2 features get my life so much easier.

Cons:

Dashboard doesn't make much sense to us as we don't use the schedule feature. Reports are not ready to work with the data, we need to get it ready so we can calculate hours, create pivot table, apply filters, etc. There is no option to get a report that shows me "break" column and "job code" column, I need to generate two reports.

Keep your Customer Service Tech.

Comments: As you can gather I do not have a high opinion of the program BUT I due to a number of our staff hours not transferring to MYOB I have had contact with [SENSITIVE CONTENT] who has done his darndest to sort this for us. Even he could not figure what the problem was so had to create a whole new report for us to transfer hours from Timecloud to MYOB. I found [SENSITIVE CONTENT] great to converse with - I would give him a 5 Star review for his manner and patience to guide me through to a solution.

Pros:

That you have a good tech to assist with problems.

Cons:

After using the MYOB software this is no comparison. This is a very slow and if one moves too fast on it there is an extra slow or no movement to the next empoyee. It bombs out sometimes. Perhaps with too many employees or too much outdated information stored it will not transfer info to our MYOB EXO payroll program.

User Friendly

Comments: Its less time consuming with doing time sheets and the reports overall with a wider outlook.

Pros:

Easy to use, and the ability to do alot more, but at this stage we are only using it for time attendance

Cons:

No prompts if stuck i.e - Prompt box to explain the function without having to call Timecloud for assistance

Great time management system

Pros:

Using the Timecloud system got rid of inaccurate paper time sheets.

Cons:

Sometime have to rescan guys into the system as it stops logging in and out.

user review

Comments: took a while to iron out the kinks, for more complex payroll and multi site setup the user ( client ) would benefit from a hand on set up and training.
Prior to the set up a questionaire to the client regarding the setup requirements and type of work they do shifts etc to enable the set up to be smoother.

Pros:

simple to set up and use and at price point for our use - scanners looked robust for our manufacturing environment

Cons:

functionality of shifts and public holidays for a 24/7 rotating shift organisation Reporting for labour costing and payroll checking needs to be better, reporting tools need to be able to be uploaded or in excel format for sorting etc. Reporting function by division, shift or name Reporting function by site

Easy to Use

Comments: Overall very good with prompt attention from Timecloud staff when required.

Pros:

Very accurate timekeeping of staff clocking in or out available immediately.

Cons:

Sometimes the fingerprint scanner does not work for some staff, dependent on what they've been working with on the day but generally sorted quite quickly with swipe of the screen.

UTJ's experience with Timecloud

Comments: We keep track of our subcontractors clock in and clock off times on large building projects

Pros:

Thumb reader is easy to set up and maintain and is very reliable. The web admin process is also very simple to set up and maintain.

Cons:

nil.