Imprima Virtual Data Rooms Reviews

Decent data room

Pros:

The data room performs well. It is easy to see who has access to a certain file.

Cons:

What is less good is the fact that the publishing button sometimes does not turn red immediately. It is not possible to add files in a folder while keeping them invisible for the users having access to that folder.

Excellent Customer Service

Comments: Good and professional VDR; I've never seen so good customer support.

Pros:

The customer service has been outstanding. Very fast reaction and good 1:1 support.

Cons:

the graphical implementation of the Q&A is a bit cumbersome. We often forgot to publish structural changes like moving or deleting files, here a better view of open to do's in the file structure itself would be helpful.

Good job [SENSITIVE CONTENT]!

Pros:

Service was absolutely the best I experienced compared to other VDR platforms. [SENSITIVE CONTENT] did really a good job; pro-active, eager to help and always online.

Cons:

The software is not very user friendly and also not intuitive. It takes a longtime to fully understand the software. Also the video's/manual were not very helpful. Luckily [SENSITIVE CONTENT] explained everything very clear. Also, the "standard VDR reports" are not up to par compared to other platforms - a lot of manual steps has to be done. Furthermore, the platform looks very outdated

Great data room

Pros:

Easy to use and a great customer care service.

Cons:

Customer care and back office service.

Great User experience

Pros:

Easy to use Easy to administrate Easy to feed

Cons:

No bad experience to share. Redacting tool is maybe a bit cumbersome but helpful.

Great data room

Pros:

Easy to use data room that offers all functionalities needed for a smooth due diligence process. Also the hands-on support is highly appreciated.

Cons:

Time needed for processing publication of documents was slow sometimes.

Excellent customer support

Comments: Very good in combination with customer support.

Pros:

Excellent customer support from Amsterdam team. Very helpful and always available.

Cons:

Could be bit more intuitive. As a result I needed some extra customer support.

review

Comments: good over the years

Pros:

easy, quick and not expensive

Cons:

that not every file format is supported when uploading and that often errors occur during upload

VDR recommendation

Pros:

The simplicity of the dataroom and the support desk was always available to reach.

Cons:

A nice-to-have is the possibility to redact pictures.

Great customer support

Pros:

The customer support was excellent.

Cons:

nothing

review

Comments: Very good product. Excellent support staff.

Pros:

It's highly professional and supports a transparant transaction process

Cons:

Remembering all the possibilities it offers

Project Iron data room

Comments: Experience was spoiled by poor customer service at Imprima Amsterdam. Once the customer service support was switcvhed over to London it got much better.

Pros:

Available online. Drag and drop file storage

Cons:

Multiple touch points required to upload and publish documents. Sending out invitations and selecting file security settings is very slow and cumbersome.

Great service and amazing customer support

Comments: We successfully used Imprima Virtual Data Rooms for our transactions in the Private Equity space and it proved to be a better product compared to others.

Pros:

Easy-to-Use Platform and amazing Customer Support

Cons:

The fact that once you upload a document you cannot upload it again without incurring in doublecounting of space

One of the best virtual data room providers

Comments: Great benefits in managing a virual data room in mergers and acquisition transactions. Customer and user friendly, high market standart.

Pros:

Easy to use, great customer supprt, straight forward in daily based usage, high level of security and laibility.

Cons:

Compilcated procedure in terms of password creation.

Great customer service

Comments: Good communication with multiple parties, the Q&A is a great feature to have everything under controle during the due dilligence period.

Pros:

The customer service is just perfect! We prefer that we are assisted in our own language. It makes it fast and easier to work.

Cons:

the costst, we now pay per user that is better than it was before.

Easy to work with

Comments: Very positive experience. Service desk is always willing to help, think with you.

Pros:

Software is easy to work with, upload is immediately available

Cons:

Once a document is uploaded and want to remove the document, the GB is used.

Imprima Review

Pros:

It’s a very easy platform that allows the control of information by both parties and has a very easy Q&A process that is important in a Due Diligence Stage

Cons:

The upload of some information is sometimes not easy due to the format of the files or the length of the file name

Again, very happy with Imprima dataroom on the project

Pros:

Functional, easy to use, nice tools, good and quick helpdesk

Cons:

Sometimes a big data dump causes errors. When you want to send a messages to all bidders it would be nice if you can use bold/underscore/italic for the message. Now it's just plain text. This goes also for the answers you provide in the Q&A.

Imprima VDR

Comments: It provided and excellent VDR experience, we managed our project effectively and received excellent support from the Imprima team

Pros:

It was easy to set-up, as a deal manager you can add yourself to bidder teams which saves a lot of time in resolving user access and Q&A issues. User support was excellent and helped us on all fronts.

Cons:

I haven't identified particular cons that have affected our experience during the usage time

Very good customer service

Comments: Great experience with the software thanks to the amazing customer services.

Pros:

The support and customer services are the best, very responsive and supportive.

Cons:

The price and renewal conditions of the contract.

User friendly and great customer serice

Pros:

It is easy to use. As dealmananger it was easy to understand each function and to instruct other users on how to use the platform.

Cons:

If you want to make use of more elaborated options, it wil get a bit cluttered. However, sufficient and effective customer services is available to help out at any time.

User-friendliness can be improved

Pros:

The platform does what it has to do and contains most required functions. Blacklining works well

Cons:

- Some basic functionalities are not user-friendly / intuitive / efficient

Improve download function

Comments: Very good price-performance ratio with an excellent customer service!

Pros:

Easy usage and top customer service! Flexible prices according to needs.

Cons:

I cannot think about something specific.

Overall we had an excellent experience with Imprima

Pros:

The AI-based redaction option is an excellent tool and saved us a tremendous amount of time.

Cons:

I missed a drag-and-drop option, where you can drag files from the Windows Explorer straight into the dataroom.

Great customer service

Comments: We are very pleased with Imprima, particularly its customer service support which is always quick, efficient and friendly.

Pros:

Imprima was able to tailor its product to our specific activity.

Cons:

We would like to have the possibility to set a fixed numbering in the index.