17 years helping Australian businesses
choose better software
Genesys Cloud CX vs Platform One
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
$98.00/month
Not provided by vendor
Overall
4.4 (241)Overall
Companies of all sizes looking for a radically easy, all-in-one cloud contact centre solution.
CX leaders in every industry looking for an all-in-one solution to fully manage the entire customer experience.
- API
- Customisable Branding
- Customizable Reports
- Dashboard
- Engagement Tracking
- Real-Time Analytics
- Real-Time Reporting
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- API
- Customisable Branding
- Customizable Reports
- Dashboard
- Engagement Tracking
- Real-Time Analytics
- Real-Time Reporting
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Cloud-based
- On-premises
- Cloud-based
- On-premises
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
