17 years helping Australian businesses
choose better software
SugarCRM vs NICE CXone
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
USD 49.00/month
USD 71.00/month
Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.
Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.
- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Customer Database
- Email Management
- Live Chat
- Multi-Channel Communication
- Social Media Integration
- Support Ticket Management
- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Customer Database
- Email Management
- Live Chat
- Multi-Channel Communication
- Social Media Integration
- Support Ticket Management
- Cloud-based
- On-premises
- Cloud-based
- On-premises
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
