SAP Signavio vs Contact Center as a Service (CCaaS)

USD 85.00/month

• Ease of Use

  4.3 (27)

• Features & Functionality

  4.2 (27)

• Customer Service

  4.4 (27)

• Value for Money

  4.1 (27)

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• Ease of Use

  3.9 (22)

• Features & Functionality

  3.9 (22)

• Customer Service

  4.1 (22)

• Value for Money

  3.8 (22)

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SAP Signavio solutions can support any organization in understanding, proactively managing, and optimizing their business processes to achieve the agility needed for successful change.

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

• API
• Automatic Call Distribution
• Blended Call Center
• Call Scripting
• Computer Telephony Integration
• Graphical Workflow Editor
• Inbound Call Center
• No-Code
• Project Workflow
• Reporting/Analytics

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• API
• Automatic Call Distribution
• Blended Call Center
• Call Scripting
• Computer Telephony Integration
• Graphical Workflow Editor
• Inbound Call Center
• No-Code
• Project Workflow
• Reporting/Analytics

See all features

• Cloud-based
• On-premises

• Cloud-based
• On-premises

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat