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CXone Mpower vs babelforce
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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USD 71.00/month
EUR 29.00/month
Overall
4.2 (583)Overall
Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.
Our customers integrate calls with others systems: CRM, Helpdesk/ticketing, BI/data warehouse, Internal systems. They want to self-manage automations without any large software projects.
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Scripting
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Scripting
- Computer Telephony Integration
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Cloud-based
- On-premises
- Cloud-based
- On-premises
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
